Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7753 results found
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Freeze and Crash on every save and Opening issues
Launches in a window too small to open and freezes and crash when trying to export or save
1 vote -
Can't Install or Launch ANY version of AI 2020 after the 24.2 update
On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…
1 vote -
Reveal in Bridge not working
At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.
So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.
How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?
1 vote -
Zooming Delay
After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.
1 vote -
Animated zoom malfunction
Hi guys,
I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:
- Core i7 4700K
- 32 GB RAM
- Geforce GTX 770 2 GB GDDR
- SSD Disk
My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.
But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…
1 voteAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Redo simply freeze my display. I've Illustrator 24.2 in Win10 Home. I put my laptop on sleep. And then I put it on. Working again.
I performed multiple redo operations. and the screen just froze. I click buttons, tap mouse but nothing. Then I put my laptop on sleep. When I awaken the laptop it was in some other window, like the input were processed but only my display it was not working. Please resolve soon.
1 vote -
TAB not working properly
When I click TAB it hides or shows or the menus, but if I try to clck TAB immediately again, the function doesn't work. THis wasn't the case in the previous versions.
TEST done on WIndows - Illustrator 24.2
1 vote -
Different line thickness in two different panels
The line thickness in the line panel is displayed accurately, however in the overall properties panel it is rounded up to a round number. As seen in the attachment, on the left is the line panel, displaying a thickness of 2,5 points of the selected element, whereas on the right the thickness of the exact same element is shown as 3 points thick.
1 vote -
Tiny UI
UI is super tiny and remains that way even if I choose "large scaling" in the UI preferences. I even updated the program and it's still an issue. operating on windows 10 and Adobe 2020.
1 vote -
Tools not loading
OS: Windows 10, AI version 24.1.1.3
Tool bar is missing since updating to 24.1.1.3. Can't seem to find a way to bring it back. Resetting preferences doesn't work too.
1 vote -
Cannot view New Files
- Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
- Open existing file file, create new file
- EXPECTED: A new file gets created and I can see the artboard and work within the file
- ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've…
1 vote -
eyedropper not working
can't pick up colour
1 vote -
Opening a PDF Bug - Not visible until selecting workspace
I frequently open a PDF file in AI. Since updating to V24 (I run macOS Catalina v10.15.5 at the time of report, 6/15/20), if there are no files currently open, the artboard(s) will not be visible upon opening. I found a workaround, but it's still an inconvenience. To fix the issue, I select another workspace (which makes the file visible), and then return to my preferred workspace. However, the saved windows for that workspace are not visible until I zoom in on an artboard. After that, everything functions as normal and as expected, but the issue occurs every time I…
1 vote -
toggle show / view all layers on all artboards not working ai 2020
show all layers all artboards not working ai 2020
have to click the eye to view each and every layer on each artboard/layer that is hidden.It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.
The layers I have…
1 vote -
alert() function is slicing the last word in the output window.
Somehow the last word of an alert message to Illustrator keeps getting sliced. Notice in my attached example how the last word of my alert string "messages." gets cut off.
1 vote -
24.1.2 crashes when saving down AI or EPS to CS6
24.1.2 crashes when saving down AI or EPS to CS6.
Oddly enough there is some difference – the .AI doesn't seem to save at all, but saving from .AI to CS6 .EPS when opened after crash seems to have saved down successfully.
1 vote -
zoom tool malfunction
HI there,
On my Acer laptop, currently running windows 10, Illustrator had turned off some performance settings last week after a bug fix. when I press certain commands on my keyboard for the selections and zoom tool, the screen zooms in at the maximum and I can no longer zoom back out.
I believe I am currently using Adobe Illustrator version 24.1.3
1 vote -
Latest version takes a long time to open and save files often 5 minutes or more for a simple file this is not acceptable.
latest version of illustrator is taking forever to save or open files often more than 5 minutes for a simple file, this is not a network issue as it does the same even to desktop. this is not acceptable and needs fixing very quickly
1 vote -
Illustrator 24.1.3 Type tool and text refresh
I've been experiencing an error and annoying Type tool bug since the last update to AI 24.1.3. It happens when I type something and later I go back to edit it (for example adding extra text, fixing a type) and the change does not appear to occur until I switch to Outline view. Alternatively, if I option-drag the text path the duplicate path shows the correct text. This is an old error (at least in appearance) that was fixed several versions ago and now it's back.
1 vote -
Crashing and not recovering when laptop sleeps
HP ZBook Studio G5
Intel i7 8th Gen
Running Windows 10 Pro
Creative Cloud completely updated, including AIAny time I have an open file and leave the laptop for a few min, it seems to crash AI and will not recover any files, so I have to recreate files quite often.
1 vote
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