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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7661 results found

  1. Shear in Transform Panel doesn't add numbers

    In the Transform Panel I use the mouse wheel to adjust the Shear of an object but it does not show the degrees that it is moving. The object does adjust but the panel only reports 0°. As I scroll with the mouse wheel I can see the number flickering. When I click on the selection arrow I can select a number but that only adds to the number of degrees instead of telling me how many degrees I have adjusted it. I have attached a short video where I am adjusting the shear using the mouse wheel

    1 vote

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  2. Saving switches a layer back on

    When saving in Illustrator 2019 a layer that was switched off becomes visible again. Only a minor problem I guess, but is part of a growing list of things that don't work in the latest version.

    1 vote

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  3. Negative Offset not functioning using Pica

    When units are set to Pica

    Create a shape, choose Object Menu > Path > Offset Path. Input a negative number and move to Miter Limit. Number changes to a positive.

    Select the input field again and use arrow keys to create a negative number. Number changes to a positive.

    Use a negative number from with circumstance and click okay. Object obtains an offset path equal to the positive number (not negative).

    This behavior is preventing me from doing my work!

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  4. No Response when saving/printing files

    Every time I attempt to save a file in Illustrator or Photoshop the system (Windows 10) hangs and shows 'no response'. It clears itself after a couple of minutes and then works normally. It will hang like this while I am printing as well. Our Level 1 tech has not been able to find the problem and it is becoming frustrating when attempting to work on a project. I have uninstalled and re-installed the programs twice as well as reinstalling the operating system to no effect. I have also tried rolling back to an earlier version which also has no…

    1 vote

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  5. Default saving SVGs to profile 1.1 Tiny

    We develop an image set of currently 42,000 SVG files for our software.
    It is important that the file format is 1.1 Tiny, not 1.1.
    When creating and editing files illustrator keeps resetting to 1.1 in the save dialogue. Also when I open a file, edit and click save, sometimes it is also saves as 1.1. This is causing lots of problems.
    Is there or can you add a way to make the 1.1 tiny profile default? or even remove the other profiles completely?

    1 vote

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  6. Missing image link when pasting

    When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
    However, when I drag the artwork from one document to another there is no problem.
    Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  7. BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf

    Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.

    1 vote

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  8. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. Illustrator bug images and files and QT movies

    I posed this before and it seems to have vanished so i am re-sending.

    These images and jpegs and qt movies and files correspond to several bug reports over the lst month.

    Please refer to tehse files when addressing my bug reports.

    I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    Doug Millhoff
    D.Millhoff@sbcglobal.Net
    213-251-8551

    1 vote

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  10. Pathfinder and redraw bugs

    These screenshots and QT movies and AI files correspond to bug reports I made earlier this month.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aabb5c132-3029-4f7a-bf02-e76f73bd22cf

    1 vote

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  11. 1 vote

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  12. Relink error

    Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
    It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives

    1 vote

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  13. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

    Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

    Here is the code

    for(var i=0;i<500;i++){
    var doc = app.documents.add();
    doc.saveAs(File('~/Desktop/Test'+(i+1)))
    doc.close();
    }
    Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

    I have attached the screenshots for memory…

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  14. Imported eps fonts are wrong

    Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
    OS - Windows 7 64bit
    - I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
    When the image is opened in Acrobat the font is actually Arial.
    See the attached figure for the bug. The same image opened in actobat / illustrator.

    1 vote

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  15. Crash in windows 10 64-bit when using trackpad to scroll in layers panel

    I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  16. Bug in pasting of metafile data from clipboard

    Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
    This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
    Running Windows 10 pro 1903 (18362.239)
    The effect of the bug is demonstrated in the attached Word file.

    1 vote

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  17. 1 vote

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  18. Illustrator crash by opening Fonts

    Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please

    1 vote

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  19. Illustrator is Saving files as a PDF by default.

    Illustrator has been saving some of my large files as PDFs rather than Illustrator files (when I am just pressing Cmd+S) and the file is definitely not a PDF to begin with. This is frustrating because anything outside of the artboard is no longer in the file, the file must be opened as individual artworks, and all of the text is saved as individual letters in cases where text is typed along a path, or it's saved as individual words.

    1 vote

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  20. DropDown Menu is Too LARGE

    Hello,

    I have an issue with the dropdown menu. It is so large on my Illustrator 2018. Can you show me how to fix that please. The letters are so big.

    1 vote

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