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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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754 results found

  1. Ferramenta caneta

    No meu illustrator CC 2018, eu estava tentando ligar uma ponta da caneta a uma ponta de um quadrado, mas não consigo colocar a ponta exatamente na ponta do quadrado

    1 vote

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  2. Thick Stroke and Spikes

    Windows 10 HP; Adobe Illustrator CC;
    1st Problem: Thick Stroke
    Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
    2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!

    1 vote

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Thank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.

    RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.

    CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…

  3. brush pressure issue

    so, i recently just bought this new tablet (GAOMON M106K), so i could make some drawings but when i started to use it with the pressure it randomly puts off these dot like ends for the lines. This is really getting me frustrated because i cant find anyone who has this problem, it inst the pen or tablet either because i have tried it on different software and its perfect. If anyone could get back to me that would be great

    1 vote

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  4. Blob brush describes a path, not a form

    Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

    1 vote

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  5. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but…

    1 vote

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  6. creating a simple box crashes the software

    More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.

    Very time consuming and needless..

    1 vote

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  7. Illustrator-specific MS Surface Wheel options have disappeared

    Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

    1 vote

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  8. Tools all become 'locked' requiring reboot (of Illustrator, not OS)

    Windows 10, March 2018 Illustrator (latest).

    This has happened maybe five or six times now, I think only since the latest update, apparently random occurrence (or I can't spot a common theme). Working on an unlocked layer, all drawing tools get a 'not available' symbol next to them. Can select objects in the layers panel but nowhere else. The only fix is to restart Illustrator - just closing and reopening the document (or indeed another document) does not unlock the tools.

    1 vote

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  9. When corner radius is set to 0px, it reverses to 3px

    I have a rectangle, with 3px rounded corners. But when I try to set it to 0px for one specific corner, it is reverted to 3px (not in the input field, only on the look of the rectangle).

    1 vote

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  10. Inaccurate paths

    Good day

    Before the big update back in 2017, Illustrator's paths were very accurate in terms of using pathfinder tools and intense zooming in. I'm not sure what the new updates were, but it's frustrating.

    Attached are screenshots of what I'm talking about. I punched 2 objects (namely black colour and green colour), using the exact same ellipse that I copied and pasted in front. I used to do this all the time, but with better results. Now it's as if it purposely goes out of the accuracy it once had. I'm zoomed in all the way with these screenshots.

    1 vote

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  11. Drag, alt, and resizing are all working incorrectly & create new non-existent objects

    Items I select and resize seem to adjust from arbitrary points that appear, unrelated to the shape of the geometry. Attached, is a screenshot where I changed the scale of the blue diamond. The other green selected box doesn't actually exist, but is now included in the geometry of the original. If you group an object which has one of these phantoms, it will stay in the group indefinitely. Additionally, the alt-drag feature creates many duplicates. If you're scaling using the alt-command, it will work for a second and then start duplicating.

    I am on Illustrator 22.1,
    Mac OSX High…

    1 vote

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  12. Carcoal feather Stroke instead of basic

    Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.

    1 vote

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  13. Invisible on a simulated black background

    (Illustrator CC5)
    When I went to enter some text, The text was invisible, even when I highlighted it

    1 vote

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  14. Illustrator Crashes using wacom

    While using wacom Illustrator CC 2018 crashes on my mac randomly.

    1 vote

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  15. Style Menu in Warp Options panel not opening.

    CC2018 in OSX.11

    When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.

    1 vote

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  16. Bug With Blend tool with check preview mode and text in CC 2018 on Mac and PC

    In Illustrator CC 2018, when you want to modify a shape gradient by passing it in step with check preview mode. The software crashes every time. I tested on PC and Mac with different windows and OS, and each time the software crashes.

    1 vote

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  17. Anchor Point Tool can create shape so huge, not enough memory to Undo

    I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

    I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]…

    1 vote

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  18. Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool

    Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.

    I am not using GPU as Illustrator can not find my Nvidia GT540M
    Windows 10
    8gb ram
    quad i7
    Asus N53sv

    3 votes

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  19. Scatter brush rotation orientation to line.

    When using a scatter brush with rotation set to the line (not page) the vertical orientation will randomly flip. For instance, when I'm using the scatter brush to create a bush with stems and leaves pointing up (natural orientation), after creating the line and applying the scatter brush sometimes the brush will apply pointing down.

    1 vote

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Also do try the steps provided by Herman.

    Thanks & Regards,
    Raghuveer Singh

  20. Bug star with a radius of 0.

    Since updating to #illustrator CC 2018, why it is now impossible to create a star with a radius of 0. I am a French trainer and it is now impossible to create a star with a radius of 0. I tested on PC and MAC and there is always this problem.

    1 vote

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