Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
754 results found
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CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Pen Tool preview disappears
After using Illustrator for a period of time - say, 15-20 minutes - the pen tool preview ("Rubber Band") stops appearing on screen, even though it is still activated in the preferences. Restarting Illustrator restores it, until it disappears again. And over and over again. This happens on multiple PCs, multiple configurations, multiple versions of Illustrator.
2 votes -
Illustrator CC (multiple versions) stroke alignment error when rectangle is set to a certain size
I have tried this across multiple computers that have Illustrator CC at different updates (mine is 21.1.0) & get the same result every time.
If you create a rectangle that is at least 48" w x 120" h, set the stroke to 0.25pt, no fill, align the stroke to the inside and the review the bottom left corner an error appears. The bottom part of the path tapers from the correct thickness to no thickness from right to left. It seems to go away if you make the stroke slightly thicker or if you make the rectangle smaller. Not sure…
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Crash in Illustrator CC 2018 while using Wacom
After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.
2 votesI am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator QE -
Eydropper changes font when applying color from an image...
When using the eyedropper to grab color from an image, and then place that color onto text (by holding down the ALT key). AI changes the font.
2 votes -
Rotation tool doesn't stick while I try to change the anchor point
Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Scale tool isn't working
20 year user. Been patient through many updates always re-finding my way. This one really disrupted my everyday use. Sorry it's a swing and a miss.
1 vote -
Can't reset the bounding box of a square that's been rotated 45 degrees
I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.
5 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Change color in scaled dynamic symbols looses strokes scale
When you place a symbol and scale it, of course, its strokes are scaled.
But if the symbol was dynamic, and you try to change the color, then all the other parts MIGHT get their own stroke "unscaled".
Look at the video below where all my shapes strokes reverted back to 24px instead of 50% scale (12px) If I had a more complex set of items, I can't imagine how to use dyn symbols at all, that's sad.
The linked image also shows that.
1 vote -
Smooth Tool | Selection
A small bug, but it has been driving me crazy:
When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.
7 votes -
X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
Can't see anchor point and handles of paths after breaking link to symbol.
- Version 21.1.0
- Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.
9 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Esc no longer works as a shortcut for "Exit Artboard tool mode"
Esc no longer works as a shortcut for "Exit Artboard tool mode"
6 votes -
Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown
I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.
Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked…
1 vote -
Magic Wand tool in my illustrator doesn't work.
Magic Wand tool is not working. What will I do?
4 votes -
Dotted line stroke defaults to 0 dash 1000 gap
BUG:
Dotted line stroke defaults to 0 dash 1000 gap.
Illustrator 22.0.1
Trying to make a dotted (circles) line (2 pt. line with rounded caps) with 0 stroke and 3 gap.
Defaults to 0 dash 1000 gap.2 votes -
Can't expand toolbar icons
Working in 22.0.1 on Mac OS 10.12.6, I can no longer expand a tool to use a hidden alternate, unless I use a keyboard shortcut. When holding down on the mouse button to select, nothing happens.
4 votes -
freezing after using brush tool
seems like this program is not going to work, just updated after being away from PC for 3 months (for work). Using brush tool freezes program. can use hot keys to change mouse, also can save. But can not move canvas, zoom in/out or continue painting.
windows 10 64 bit.
illustrator 22.05 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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My Illustrator CC, The Ellipse Tool is broken stroke
Can help me, why this? The Ellipse tool broken after update.
Thanks3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Shaper tool eraser bug
When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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