Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1179 results found
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Illustrator 25.1 (64 bits) doesn't open some files on previous versions
When I try to open some files created a year ago, Illustrator show me an error window which explains that the program have tried to recover the file but partially. When I click open, only an artboard appears and nothing else.
After that, I close the project and a pop up window ask to rate the recovery functionality. For now it is dreadful. Hope You can fix it soon
Thank you very much
1 voteThe team would need to study the files to detect a problem. Please send these to sharewithai@adobe.com
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Opening a v25 .ai file with illustrator v25.1 causing text issues
I received an illustrator file from a client that was v25. I already had all the necessary fonts used in the project. I opened it with the latest version (25.1) and the text on almost every artboard was altered in some way. Often all the text in a text box was gone except for a few characters. After downloading AI 2020 I was able to open the project file with the text in tact.
1 vote -
When exporting as PDF with password (to edit/copy), insertion point doesn't move to password entry field
[macOS Big Sur 11.1, Illustrator 25.1]
When saving as a protected PDF (require a password to edit/copy), as soon as you click the checkbox to enable that, the text insertion point always used to jump immediately to the field to enter the password. Now, nothing happens. You have to click the box. There are no other options in that area of the Save as window; you click the box to enable a password, and the only other option is to then enter that password. Always before, text insertion in that field activated immediately upon clicking the checkbox. Now, no. That's…
1 vote -
Recovery Files Missing, Autorecovery enabled
I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.
6 votes -
Preview Icon not Showing on MacOS
macOS Big Sur 11.1
Illustrator (2021) - 25.1Steps and Expectations
1) Save work as most recent version of native AI file with PDF Compatibility On.
2) Expected file would have a preview icon of artwork found on desktop.
Icon Preview is on (always) for all folders and root users.
3) File saved with standard Ai icon, and no icon preview.Sample image shows Ai file and what Ai icon should look like as per the JPEG file.
1 vote -
DXF files not coming in to scale
Catalina
New Illustrator update 25.1 — DXF scaling is off, not correct.
Original size nor does it work using 100% scaling import.
Previous version no problem... DXF files come in to scale "original size"12 votesWe have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.
Thanks,
-Ravi Gupta
Illustrator Team -
File is corrupted
I saved 2 different ai files and exported them as pdf or jpg and then opened them the next day to make edits and it deleted all the artboards but one on both. These were big files but they said they were saved before I closed it. Please help!
1 vote -
BIG SUR M1 saving as PDF Illustrator 2020 cc.
I want to save document and image as pdf as normal.
goes through usual dialogs but saves as a white document / image pdf.1 vote -
File New greyed out
When i open AI and go to file new the option to create was greyed out, if i choose another option like print, mobile etc i can still create a new doc, now that i opened a doc again i can see them in Recent. but when i go to Saved its still all greyed out. i tried deleting the preferences and reinstalling AI (latest version) but its still there.
1 vote -
"Save" action aborted by a subsequent "Save as" action
I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be…
2 votes -
Illustrator v25.1 - Not saving
AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
Consistently get the error "This file cannot be found" (see attached).
Again, see attached.Anyone else having the same?
Any suggestions?
Thanks, BGunn5 votes -
Error The session key is invalid or outdated
I get this error when saving a file in Illustrator CC 2017 (21/1/0).
Mac OS 10.12.6
Click on OK and it goes away.
1 vote -
Unable to save in same folder or same name
Unable to just save in the same folder y pressing ctrl + s. I have to save in a different folder or save with a different name. Unbearable.
1 vote -
Faillure when opening a Autocad Drawing wiht Text atrtributes
When openinig a Autocad drawing whit textattributes it seems that this procudure also creates en second empty attribute layer whitch is not selectable
but it still influencis de allign command in a not yet understandeble way1 vote -
Cannot open any .ai file
Windows 10 64-bit (latest update) and Illustrator v 25.1
Opening a file from Explorer and with [File] > [Open...], yet the Illustrator application does not react. I also cannot open files that are stored in the cloud. There is no error, the app is just not responding, yet not crashing.Update: The issue is not with the files that I'm trying to open. They aren't corrupt or anything. I cannot even create a new project file. Templates wont load either. The hands-on tutorial do not start, too.
2 votes -
Asset export scale not working correctly (1x, 2x, 3x etc.... no longer keep files at 72 ppi)
There is an issue with the asset export options in Adobe illustrator. When exporting with the png scale options .5x, .75x, 1x ,2x, 3x, etc... the file's ppi is also changing rather than staying at 72ppi. For Example when exporting a 100x100 square @1x, 2x, & 3x the expected behavior would be to get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @72ppi), and (@3x - 300x300px @72ppi) (I'm pretty sure the asset export used to work this way); However what is happening now is you get 3 pngs (@1x - 100x100px @72ppi), (@2x - 200x200px @144ppi), and (@3x…
1 vote -
Text alignment of text on path changes in SVG on export, but not in other file types
Adobe Illustrator 25.0.1 on macOS Big Sur 11.1, MacBook Pro 2016
I've exported the same graph multiple times - as jpeg, png and svg. In the svg version, some text looses it's alignment - can't send that to my client!
1 vote -
I can't save my AI document on my desktop - Illustrator V.25 (italian language)
Hi, I need your Help. I cannot save my document on my desktop. Everytime I try to save a document, a pop up window appears. I attach a scrrenshot of that message. I tried to use command Save, Save as, Save as previuos version, Export in svg, eps ... I tried everything I can, but the message is always the same I attached. I can only save a Cloud Document, but this is no good for me. Can you help me?
2 votes -
Please allow fill="currentcolor" to be set for SVGs
It is still necessary to open (hundreds of) SVG icons individually with a text editor to set their fill colour to current. This is quite an impediment. I would also like to set classes or styles to be exported with the SVG.
Thanks!7 votes -
Saving not working in AI 2020 and 2021
Having Issues saving on AI 2020 and 2021 version latest updates. The save as feature is not working nor is the export as to save in a different version.
1 vote
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