1124 results found

1. Missing lines in Metafile import

   Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).

   I am using version below on Windows 10, but it is not a new or specific issue I think:
   Components:
   ACE 2018/11/29-01:01:42 92.603665 92.603665
   Adobe Linguisitc Library 13.0.0.0
   Adobe Owl 5.2.11
   PDFL 2018/08/23-00:56:13 79.301181 79.301181
   Adobe Product Improvement Program 8.1.0.23.48576
   AdobePSL 79.118652415.1048828 79.118652415.1048828
   Adobe Illustrator 1.0

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. "Export for Screen" default folder is one specific folder and wont change

   When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
   This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

   For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

   small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe ID – but maybe this happens for you, the reader, too.

   When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
   This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

   For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

   small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe… more

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3. Missing embedded graphic upon export

   I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and relinking, then embedding the file, and checking overprint preview. I tried all of this and the graphic is still missing upon exporting to JPEG. Help! Is this a bug, or am I missing something major?!

   I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and… more

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4. Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once

   When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
   It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

   place ai. file in open Illustrator document with a specific artboard
   place the same ai. file in that open Illustrator file with an additional, different artboard from the linked .ai file
   save file
   close file
   open file again

   all different placements now show only one, same artboard, in all instances of the multiple-linked .ai file!

   What are you doing at Adobe...

   When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
   It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

   place ai. file in open Illustrator document with a specific artboard
   place the same ai. file in that open Illustrator file with… more

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5. SVG Stroke Widths are not scaled according to viewBox

   MacOS Mojave 10.14.6
   Illustrator CC 2019

   1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

   expected: it should display two horizontal lines
   actual: it appears as a rectangle because the lines are touching

   here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 24.0 release.

   Thank you for all the feedback.

6. export/save as sRGB png including icc profile

   Why is it not possible to export/save an illustration as a png image with the sRGB profile included just the same way as it is possible for jpg images? The difference is obvious when viewing the png image in Firefox (in Safari and Chrome the colors appear correctly).
    
   The easiest workaround for this problem that I could find is to produce a png image with illustrator and assign the sRGB profile afterwards in Apple Preview.
   Is there another way to achieve this result  in one step within Illustrator? Just checking the 'convert to sRGB' option does not seem to make any difference.

   Why is it not possible to export/save an illustration as a png image with the sRGB profile included just the same way as it is possible for jpg images? The difference is obvious when viewing the png image in Firefox (in Safari and Chrome the colors appear correctly).
    
   The easiest workaround for this problem that I could find is to produce a png image with illustrator and assign the sRGB profile afterwards in Apple Preview.
   Is there another way to achieve this result  in one step within Illustrator? Just checking the 'convert to sRGB' option does not seem to… more

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7. colored paper no transparent PNG

   If I simulate colored paper for my canvas background I cannot export transparent PNGs anymore. This worked before just fine and I always used this technique to be able to work with white surfaces on a "invisible" colored background. When I link the Ai into Photoshop it ignores the background as it certainly should.

   The weirdest part about it is, that the PNG always has white background (custom background is off) in the export window despite my colored paper being white at all! As soon as I deactivate colored paper simulation, the PNG can be exported transparent again.

   I'm a pro, so don't tell me about any export mistake. This worked totally fine before and now it doesn't. So please just fix it and don't Adobe-talk me into "it's your fault after all - we can't do sh**".

   If I simulate colored paper for my canvas background I cannot export transparent PNGs anymore. This worked before just fine and I always used this technique to be able to work with white surfaces on a "invisible" colored background. When I link the Ai into Photoshop it ignores the background as it certainly should.

   The weirdest part about it is, that the PNG always has white background (custom background is off) in the export window despite my colored paper being white at all! As soon as I deactivate colored paper simulation, the PNG can be exported transparent again.

   I'm a… more

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8. Embedding illustrator files creates bigger artwork than original

   I use a lot old (or not that old) artwork into some new client jobs (eg: a logo or a background for a new project for consistency purposes) and sometimes embedding prior illustrator files in illustrator creates bigger artwork than original. (when I mean bigger is size i'm talking about. eg.: a square in original file was 10x10mm and when embedded gets 13x13mm)

   It happens only when embedding and the only workaround is using flatten transparency.

   I still don't know what exactly triggers this issue as it happens with seemingly random files.

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9. Multiple artboards saved as AI. But opens as a PDF

   Multiple artboards saved as AI. But opens as a PDF.

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10. Misaligned patterns on SVG import

    When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

    An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

    It would be great if the pattern was correctly positioned on file load.

    Tested on Windows 10. Illustrator 23.0.6 64bit

    See attached PNG for example.

    pattern-test.svg used in the screenshot:

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
    <defs>
    <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
    <rect width="10" height="10" fill="blue"/>
    <circle cx="5" cy="5" r="5" fill="red" />
    
    </pattern>
    </defs>
    <rect x="0" y="0" width="50" height="50" fill="url(#New_Pattern)" />
    </svg>

    When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

    An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

    It would be great if the pattern was correctly positioned on file load.

    Tested on Windows 10. Illustrator 23.0.6 64bit

    See attached PNG for example.

    pattern-test.svg used in the screenshot:

    <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
    <defs>
    <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
    <rect width="10" height="10" fill="blue"/>
    <circle cx="5" cy="5" r="5" fill="red" />
    
    </pattern>
    </defs>
    <rect… more

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11. Diagrams pasted from excel (office 365 version) to adobe illustrator on MAC cannot show correct font of numbers and characters

    It seems that the original version of excel (such as office 2013 and office 2016) do not have this problem. However, diagrams pasted from excel to clipboard is correct. So there may be some problem in transfering diagrams from latest excel version.

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12. Unknown error when re-linking image

    When I re-link an image I get a message saying "An unknown error has occurred."
    I am adding this to the growing list of problems since upgrading to 2019.

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13. Export for Screen Window not closing after export

    Hello, I am currently running a windows 8 and Adobe Illustrator 23.0.6

    I tried to export multiple files to Creative Cloud Storage through the export to screens menu.

    I expected the export to screens menu to close automatically after exporting the images.

    However this resulted in the export to screens menu remaining on the screen and preventing me from clicking off it. Currently the only way to get rid of this menu is to close down the whole program and restart it.

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14. Text with small caps is not exported correctly to SVG

    When setting the small caps variant to a piece of text, this information gets lost on SVG export.

    How to reproduce (Winx64, 23.0.3):
    - Create a new document
    - Add some text, e.g. "Some Text"
    - Activate the small caps property for the text
    - Export the document to SVG via File -> Export -> Export As...

    In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".

    Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.

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15. SVG properties settings reset with software update

    We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.

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16. Adobe Illustrator crashes when trying to create or open file..

    I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.

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17. DXF files on a Mac interpreted wrongly

    I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

    Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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18. Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.

    Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.

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19. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors

    If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

    Steps to repeat:
    1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
    2. Modify the document in some way, but do not save it.
    3. Return to Explorer and open the file again.
    4. When the Illustrator brings up a dialog box, click cancel instead of ok.
    5. The document you had open will close without prompting to save.

    If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

    Steps to repeat:
    1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
    2. Modify the document in some way, but do not save it.
    3. Return to Explorer and open the file again.
    4. When the Illustrator brings up a dialog box, click cancel instead of ok.
    5. The document you had open will close without… more

    2 votes

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20. Id: -5000, will not let me save any documents

    adobe won't let me save anything. I've had my account for months and I've been a paying customer for the last 3 months or so. I haven't been able to save one file yet
    PLEASE HELP

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.