Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
793 results found
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Moving objects - error message "can't move the object"
I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.
44 votesWe have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better
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I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac
I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.
Illustrator cc 2017 was perfect, 2018 is a nightmare!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
ワードで作ったPDFをイラレCCに配置して新たにPDFを作ることが出来なくなった。
以前はワードで作ったPDFをイラレCCに配置し、トンボを付けて新たにPDFを作ると言う作業を出来ていましたが、
最近バージョンアップ後?上記の様な作業を行ったところ、PDFはできるのですが、一部のみ表示され後は空白といったPDFが作られました。
他のアクロバットリーダーのみの端末で出来たPDFを開いたところ「このページにはエラーがあります。Acrobatはページを正しく表示できない場合があります。PDF文書の製作者に連絡し て問題を解決してください」とメッセージでます。
また、以前のバージョンで作成したところ作成出来ました。1 vote -
The latest updates
I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator CC 2018 - Error code 145 during updates
Simply fix this bug once and for all.
It happens over and over and over again.Exit Code: 145
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'
12 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedThis issue is fixed in Creative Cloud Desktop 5.2 update.
If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.
-Rama
Illustrator Team -
環境設定の変更が反映されなくなった
バージョン21.1.0
環境設定を変更した際に設定が反映されなくなりました。
・一般/キー入力の単位と角度の制限
・単位/一般と線
の設定を変えていたところ起きた事態です。線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
(角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)Illustratorを再起動したところ、解決しました。
1 vote -
ArtStyle.aip
Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip
1 vote -
graphic style library don't load at startup
Hello,
Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.
5 votesThis issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.
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Charts and Graphs: x-axis number values shift when revising data in a bar graph
When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.
5 votes -
Blending mode in text box not saved in the file
Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:
I am experiencing a very troublesome bug:
- make a text box with a few lines
- put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
- apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
- save the file
- re-open it: the multiply text line has reversed to normal modeThis also happens if you…
1 vote -
Sudden problem with embedded bitmaps
I use embedded bitmaps for additional texture in my illustration. Since recently updating to the newest version of Adobe Illustrator CC, suddenly I am encountering a lot of problems with these-- they print irregularly, and create glitches when saving to some formats, like pngs. I have never encountered problems like this before.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Image File open but not showing up
When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?
2 votes -
Maintain button in Properties Panel
- illustrator CC 2018 (22.0.1)
- unlock maintain button in the properties panel, change high or Wight. they will still keep constraining the value
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator QE -
Stock Single Action Download?
There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…
1 vote -
There is not enough memory available to process the appearance of an object
- Ai 22.0.1
- Launch AI, create a new document OR open an old one
This error appears with ther first opened document only.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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High Sierra 10.13
Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Cannot check ppi of an image in cc2018
In cc2017 when you were resizing an image you could check its ppi, in cc2018 this is not possible. I checked in info panel with the image selected but this information is not even there.
1 vote -
カーニング
◆あなたのバージョンのAdobe Illustrator
L CC2018
◆問題を経験したときに取っていた手順
Lグループ化されたオブジェクトとフォントのグループの
フォントをカーニング欄をクリックした際
◆期待した結果
Lカーニング可能
◆あなたの実際の結果
Lカーニング不可、イラストレーターがフリーズ1 vote -
Update window appears every run AI. But I have fresh version installed.
I'm tired of closing this window.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Zoom to mouse location
Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.
11 votesPlease try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.
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