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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    2 votes
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  2. Created actions missing after restart

    I recorded an action for export in dxf and pdf several times. After each restart it is gone. But I created an action for saving in pdf only, this is still there.

    Operating System Windows 10.0, Adobe Illustrator 25.0.1

    1 vote
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  3. Small increment movements gone

    I cannot move small increments since new launch.

    1 vote
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  4. BUG - Fresh Install, Stuck on Brush Tool

    I just installed the newest version of Illustrator (25.0.1/WIN 10) and it's stuck on the brush tool. Clicking on the other icons selects them, but it 0still just the brush tool. Nothing works.

    1 vote
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  5. I can't move

    I can't move anything, how can I solve this problem?

    1 vote
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  6. déplacement du centre de rotation d'un objet c'est impossible à replacer, illustrator se plante...

    Windows 10 français 20H2_Illustrator 25 01 64 bit français et aussi une tablette WACOM Intuos Pro L!!!!!!.
    Le déplacement se fait sans problème avec une souris

    1 vote
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  7. 「ドキュメント情報」パレットの「パス」の長さが不正確

    斜めの「線分AB」の長さを測り、その数値を2倍にした正円を描画します。端点Aにその正円の中心を持っていくと正確な半径になっていません。。

    1 vote
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  8. Saving file while on Isolated Group exists the Isolated group

    Saving the file while working and being into Isolated group, exist the isolation group mode, being quite annoing and counterproductive.
    If you have a lot of groups and subgroups, editing editing on a high level isolated group and saving in the middle of work it's quite a pain ********** to go back and enter again in that multi level group. I don't remember having this issue with earlier versions as I do save a lot while working.

    1 vote
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  9. Libraries NOT syncronizing

    The libraries are no longer syncing. Help!

    1 vote
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  10. Constantly crashing.... why should I pay for this software when it causes me so many problems?

    The v25 update constantly crashes. I tried the 1st version, had to go back to v24 after many crashes and much lost work/time. Then, when you supposedly fixed the crashing problem (v25.01), I tried it today and, of course, I lost a bunch of work when it crashed. Back to v24...... Won't go back to v25 until you really fix the problem. Also considering other software as a replacement for Illustrator..... I pay a lot for this software--why should I? Give me a good reason to stay with Illustrator......

    I use Windows 10, (pc) and I am completely updated with…

    1 vote
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  11. Isolation mode locks layers

    In isolation mode if i try to get out there are many times where the document automatically creates locked layers. You can't get out of isolation mode until you unlock the layers, move them around or flatten the whole document. I do not use layers so it adds it by itself

    1 vote
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  12. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    3 votes
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  13. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    3 votes
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  14. Illustrator und Mac M1 funktioniert nicht zusammen

    Ich arbeite als Designerin und verwende Illustrator um die 4 Stunden täglich. Seid dem ich auf einen Mac mit M1 Prozessor umgestiegen bin habe ich folgende Probleme: Es dauert extrem lange das Program zu öffnen, Dateien zu speichern und Dateien zu Exportieren. Zudem hängt sich der ganze Computer regelmäßig auf, wenn Illustrator geöffnet ist.

    1 vote
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  15. Select all doesn't work unless you clic anywhere first

    I can't select all anymore unless I clic somewhere first.

    I have to vectorise many Illustrator files and my keyboard shortcuts make it happens fast. Until an update forces me to clic somewhere first, if not, the keyboard shortcut simply don't work. That was not the case before.

    I'm on windows 10 and last Ai version (25.0.1 64 bit)

    1 vote
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  16. Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows

    I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

    Error Opening""

    I may have had one or two unembedded linked files in the…

    1 vote
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  17. "Select same FILL color" glitching - it is randomly changing STROKE color to white

    When I "select same fill color", I have multiple glitches. In one case, this function selects all the same fill color objects as expected, but then if I subsequently adjust their fill color via the cmyk color sliders, it causes all of the objects to suddenly have a white stroke. In another case, it selects items that are NOT all the same fill color. This is wreaking havoc on my workflow... any fixes?

    1 vote
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  18. Select > Object > All Text Objects incorrectly selects hidden/locked grouped text

    Windows 10
    Illustrator 24.2.3 (64-bit)

    Select > Object > All Text Objects incorrectly selects hidden/locked grouped text.

    This causes two issues:
    1. hidden/locked groups of text shouldn't be selected at all by this command. (It won't actually select a hidden group of text if the TextFrame(s) inside the group are also explicitly hidden individually).
    2. In a case where everything is unhidden/unlocked, this command selects the GROUP of TextFrames, not the TextFrames directly. This command will actually correctly select TextFrames in a group directly if there is another type of object sharing the group, like a pathItem, for some strange…

    3 votes
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  19. Cant Verify Subscription Status

    Windows 10 64bit, Latest Adobe CC suite.
    Says can't verify subcription status. Quits Adobe apps.
    Tried solutions here :
    https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html
    Doesn't work.

    1 vote
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  20. Unable to open more than one file at a time

    When opening any second file, it displays like the attached.

    Have uninstalled/reinstalled software and hasn't helped.

    Seriously limiting. Please help.

    1 vote
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