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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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353 results found

  1. "show images in outline mode" doesn't work (Document Setup)

    Image doesn't show when option is on. It used to a while ago...

    3 votes

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    This option only works when you are viewing your documents as outline using CPU mode only, not GPU. While this is a known problem, voting for this issue is important for the team to estimate the importance of this limitation.

  2. Wrong rendering of mesh shades in Illustrator 2020

    When opening an Illu 2019 File in Illu 2020 I get wrong rendering results. We tried to reproduce the problem on several machines and it happens ewerywhere.

    We are a production company with prepress repro team. Since we dont know, when the problem can occur, we are not able to use 2020 all the time.

    Please find attached a sample illustrator file and screenshots from Illustrator 2019 and 2020.

    I hope, you can find the bug and update the Illustrator 2020.

    Stay safe,

    Gregor

    1 vote

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  3. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote

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  4. Live paint paths not updating

    Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
    I have real-time drawing turned on, as I did in my previous version.

    1 vote

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  5. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote

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  6. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

    80 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Chess like structure

    While I am working on my projects a chess board like structure is appearing of no where.

    1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
    2- while using curving Pen tool.
    3- I want it to stop disappear tried restart application.
    4- it still apear.

    1 vote

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  8. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I…

    3 votes

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  9. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote

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  10. Stroke width profile selection malfunction after last update.

    Stroke width profile selection not giving the proper "style" from pull-down menu. I select "uniform" but Ai creates "width profile 1"

    1 vote

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  11. Blue background lines on Illustrator 2020

    Hello,

    I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.

    I'm using the latest release of Mac OSX Catalina on an Imac 2019.

    Thank you!

    2 votes

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  12. transparency grid disabled - Drawing area is not visible

    I had this problem only with some files, which created "AI CC23.0 mac".
    If transparency grid enabled, Everything looks normal.

    My System:
    Windows 10
    intel i7 8700K 32gb Ram
    Nvidia Quadro P1000
    AI 24.1 6@177427 (64-bit)

    1 vote

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  13. NOT RESPONDING

    The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

    2 votes

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  14. Rendered objects not matching the outline

    I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
    There are three types:

    1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

    2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

    3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and…

    2 votes

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  15. Guides are too thin since last update

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…

    5 votes

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  16. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of…

    3 votes

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  17. UI goes crazy after Separations View and 'Clinging' bounding boxes?

    Hi

    Have a couple of bugs which constantly keep cropping up.

    1. When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...

    2. Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.

    2 votes

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  18. Buggy blue screen redraw

    1. iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
    2. Holding down space bar (Hand tool) to move canvas around.
    3. Clean refresh/redraw of page.
    4. Buggy blue screen redraw
    2 votes

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  19. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…

    4 votes

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  20. Fill Glitches when Previewing with the GPU

    I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

    When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

    This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and…

    3 votes

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