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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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275 results found

  1. GPU visual bugs on Mac

    • Vector outlines never line up with the actual shapes when zoomed in
    • In outline mode, zooming in causing the outlines to flicker and disappear
    • Infrequent jagged vector bug

    iMac Pro 2017
    macOS Monterey 12.4
    3.2 GHz 8-Core Intel Xeon W
    32 GB ram
    Radeon Pro Vega 56 8GB

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator 2022 GPU Preview freezes on file load/zoom/switch with RTX 2060 and RTX 3060

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel…

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Enlarging makes preview disappear

    When I zoom in extremely large, the image disappears. This happens with CPU activated and not activated.

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Coordinates label rendering problem in Overprint Preview mode

    1. Open the file and make sure Overprint Preview mode is on (thus GPU is off)
    2. Pick Direct Selection tool, grab the point and move it The gray label with current coordinates get smeared, like the GIF shows.
    9 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

    オペレーティングシステム macOS 10.15.6(imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB)
    Illustrator CC ver.25.2.3

    問題が発生したときに実行していた手順
    1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
    2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

    想定していた結果
    GPU表示が正しく機能する。

    実際の結果
    CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

    RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
    以下のコミュニティスレッドをご参照下さい。
    https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

    35 votes

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    7 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Ai 26.4.1 no longer recognizes my Nvidia GPU Quadro P2000, no acceleration

    After 26.4.1 update AI says Compatible GPU not available. This has been working for 4-5 years. WTF!

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. BUG GPU preview clips top of outlined text

    In the current version if Illustrator, 26 we have noticed a bug in GPU preview.
    Tops of letters, or shapes appear to be clipped at an angle. This is not present in a PDF created from the same file and goes away when switching to CPU preview. Can be recreated with any file and also on Mac running current Illustrator version as well.
    Illustrator 26.3.1
    Windows 10
    Intel HD Graphics 530

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Apparition de ligne blanche lors du déplacement

    Système exploitation windows 11
    Je déplace mes plans de travail ou j'en copie un avec la touche alt.
    Plusieurs plans de travail en même temps.
    Résultats attendu l'écran ne fait pas apparaitre des lignes blanches.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. フォント「Bodoni 72 Bold」の小文字pについて

    フォント「Bodoni 72 Bold」で小文字pを打つとマルの下辺りに突起物ができる。上にも小さく。パスは正常なのでバグかと。
    バージョンは26.3.1

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  10. GPUパフォーマンス使用時のガイド・グリッドのバグ

    GPUパフォーマンスのチェックを入れた状態でガイドやグリッドのスタイルを点線にすると動作が急激に重くなる

    5 votes

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    Under Review  ·  0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Screen bug, pixels

    I create a new file and the screen starts to pixelize, If I move the mouse the pixels move too and they don't disappear

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Part of an object's position is shifted with no distortion effects. Moving/undoing move resets position correctly

    This was a devastating glitch for us. I've seen this happen before sporadically but I have no idea what causes it or how to catch it. If anyone else has seen this and/or knows a solution to catch issues like this, please let me know. There were no effects or special attributes applied to the artwork in the appearance panel

    Illustrator 26.0.2
    macOS Big Sur

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Swatch & Tool Names don't appear when I pause/hover the cursor over them.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows…

    1 vote

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  14. bounding box off centered or not aligned to object correctly

    The bounding box is off centered on my objects. I have all of the "Snap to.." options off, Preview bounds is off and I do not have any of the "align to pixel grid" options on. I created a new file and did a random rectangle and it is still off, but not as severe on the file that I am working on. I did try the "Reset bounding box" option and nothing changed. The screenshots are all objects without a stroke. I am on a Mac. I don't see this problem on the PC.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  15. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

    My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
    Anyone knows where the problem may come from and how to solve the issue?
    Cheers

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Stroke Scaling moves visible stroke away from actual path

    When I try to scale up the stroke weight on a path, the visual of the stroke moves away from the actual path proportionate to the amount scaled up. I have no idea what is going on. This happens mainly with custom brushes but I have not been able to predict when or how severely this is going to happen. Yes I'm using the latest illustrator update.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Text updates only appear after moving the text box

    Editing text in a text box still shows the old text/does not show the update. Only after moving the text object does it update. New text shows on hover/while editing, but it is overlaid onto the old text. Seems like the graphics aren't refreshing as they should.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  18. GPU preview gets disabled

    In Illustrator version 26.0.2 the GPU preview is disabled when rulers are shown or you enter outline or isolation mode. This bug has been around since at least v24.

    How embarrassing....

    3 votes

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  19. Display bug

    Major bug.
    File is not displayed properly.
    Only areas under the mouse show up.
    Please help.

    3 votes

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  20. Glitchy M1 Version. Moving Object Distorts Object Beyond Recognition

    The simple act of moving a group object is not working in the Apple Silicon version. Just clicking on it distorts it beyond usuable recognition. Video if action attached.

    1 vote

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