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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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393 results found

  1. Live Paint bucket tool preview error

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just…

    11 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Out of GPU memory issue

    Using JS to batch processing for hundreds of .ai files, Out of GPU memory warning popup. You can find the warning information in attachment.
    During batch processing, each loop will close the processed image by using document.close() function.
    Thanks!

    OS: macOS Big Sur
    Illustrator: 25.2.1

    4 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Wake from sleep issues

    Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

    It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

    Edit: I have just noticed I get same behaviour with the window resize and some flickering…

    3 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Zoom not working!!!

    Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.

    Very unreliable and choppy with huge steps when it does happen to trigger.

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    2 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

    The investigation continues to get the root cause of this preference corruption.

  6. GPU Preview not available (grayed out) after editing artboard

    With newest version of illustrator the GPU acceleration and GPU-Preview fails in some files. To test it i have created a blank document and the GPU preview works. But when I edit the artboard, the GPU preview is turned off at that moment and cannot be reactivated. Reset the Illustrator-Settings to default doesn't fix it.

    Illustrator 25.2, MacPro2013, GPU AMD FirePro D700, Monitor 2560x1600Pixel, Wacom-Tablet, MacOs Catalina and Mojave testet.

    6 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Consistent Display Bug

    1. MacBook pro 2021, big sur 11.4
    2. version 25.3.1

    On textured illustrations or illustrations using clipping masks, solid white boxes/sometimes pixel shapes sometimes larger, will appear. Some components I can zoom close enough in that they disappear, but some sketches I would be zooming in so far as to crop the sketch before the white boxes disappear.

    It is not the same as before where clipping masks would look completely unclipped. This is a different glitch in the newest update. It makes it so in order to take a screenshot of a sketch, I need to close and save and open…

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. background to artboard flickering when mouse moves

    MacOs 11.2.2 - flickering occurs in areas surrounding artboard when the mouse cursor moves.

    6 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Preview Problem in imac m1 on GPU Performance

    This problem occurs when Illustrator is on the GPU Performance, there is a Preview problem in some parts .. I have a request to solve the problem, this problem has not been solved in the last update either ...

    illustrator 25.2.3 & 2022!
    System imac m1
    memory 16gb

    macos monterey 12.01

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Zoom w/ Command + Space Bar screen grays out

    Hi - when I zoom in close to anything in AI using Command + Space Bar I will get a grayed out background and the object is very pixelized & strange looking - see attached screenshot. This happens about 50% of the time I do this. Can you look into fixing this bug? MacOS Catalina v 10.15.7, AI 25.4.1 Thank you.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Noticing a strange path glitch

    I have noticed a strange glitch that is appearing on paths. Here is a screen shot. You can see the two shape (dark and light aqua colors) and the path is highlighted in red. Near the path and in-between the shapes is a strange jagged line. I had this appear in one other document too. There is nothing there when I go to try and grab it or delete it.

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. "View using GPU" greyed out since Illustrator 2021

    Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.

    An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.

    6 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. 24.3.1 (64 bit) At 64000 magnification a small tick appears at the end of drawn lines causing the anchor to be offset

    24.3.1 (64 bit) At 64000 magnification a small tick appears at the end of drawn lines causing the anchor to be offset.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Strange fake rough approximated outlines around the shapes.

    Hi guys. I'm found this weird bug which completely ruined the possibility to display the projects to client. Look at the color Screenshot - do you see these strange rough aproximation lines, darker then main background? When i'm switched to the Outline view - i see the clean outline.
    This bug is visible when i'm using the transparency for this object.
    I've also added an Ai File with this bug.
    Latest AI version 25.2.1 on macOS 10.14.6 (18G8022)

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. pattern glitch

    When moving an object with a pattern fill, I get these streaks and the lag is TERRIBLE. This also happens when editing a pattern as well.

    I'm working on a new iMac with an M1 chip. So far my Adobe programs run very slowly... not the upgrade I thought I'd be making.

    Please fix the pattern interface.

    2 votes

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  16. 25.3.1 disable GPU visualization

    In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.

    2 votes

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  17. GPU & Clipping Masks

    Since the v25.2 update, AI is having trouble showing backgrounds with clipping paths and displays as all white. When I turn off GPU acceleration, the graphic returns.

    Also, when I PDF the file or open in the previous version, 25.1 or 24.3, everything displays properly.

    Running macOS 10.14.6 on a late 2014 Retina iMac.

    2 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Probleme bei GPU-Ansicht

    1. Illustrator 25.2.1 / macOS mojave 10.14.6

    2.
    Ansichtsprobleme, wenn alle Punkte in der sichtbaren Zeichenfläche angewählt werden (Direktauswahl-Werzeug)

    3.
    Erwartet: Ansicht mit allen ausgewählten Anker-Punkten

    4.
    Ergebnisse:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander liegende Linien

    Screenshots anbei:
    - Ansicht entweder nur komplett schwarz
    - oder bunt übereinander
    Plus Pfadansicht, wie das Objekt normal aussieht

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Weird neon pink image of straight horizontal lines while creating new symbol

    As I was making a new symbol, I had another tab open of a house I was creating and in the midst of making such my laptop went blank showing some weird neon pink image of straight horizontal lines, and then it went blank and then after that my laptop restarted. It was only after I reported the bug to apple I realized looking back at my other tab on illustrator that the original image I was using for practice on illustrator got really messed up and can't use now.

    1 vote

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  20. GPU preview replaced by CPU permanently

    Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
    The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
    I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.

    4 votes

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