Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
322 results found
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GPU Performance is deeply broken - UI overlay refresh issue
Within about 20-30 min of starting illustrator with GPU Performance enabled, everything goes haywire.
It seems to be an issue with UI overlays such as art board bounding boxes and shape paths/points. As you pan about or adjust a shape, it seems that old overlays are not disposed and new overlays are just drawn on top resulting in layers and layers of overlays. The overlays are cleared if you zoom but when you start to pan or manipulate shapes again, the overlays continue to populate on screen.
Images attached should illustrate the issue better then I can describe it. What…
3 votes -
lagscreen trail when I move the shapes around or when I use the quick hand tool
I think my Illustrator 25.0 has an issue with GPU rendering as it randomly starts leaving that "rendering" trace when I move something or when I use the quick hand tool and it only works fine if I close and reopen the document. I am using a Lenovo Yoga and Windows 10. Attached below is a screenshot of the error.
1 vote -
Ghosting while object move not working in GPU mode?
Singe Illustrator 25 there is no ghosting effect when moving objects. What have you done again Adobe?
CPU is not working properly with iMac PRO(!) and GPU does not show basic feature?1 vote -
Animated zoom malfunction
Hi guys,
I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:
- Core i7 4700K
- 32 GB RAM
- Geforce GTX 770 2 GB GDDR
- SSD Disk
My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.
But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…
1 voteAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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1 vote
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Refresh problems in Trim View - Illustrator 24.0
I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen
14 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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1 vote
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illustrator preview is black and white (fills but not lines?) when file background is transparent
mac os 10.15.6 / ai 24.3
file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.
1 voteCan no longer be reproduced.
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Separations preview imac 5k very slow
There is some problem with Overprint preview turned on, everything becomes verry laggy. I'm on iMac 2019 27" with 40gb of RAM, SSD drive, no plugins. No matter which document is opened, the problem is same - very slow illustrator movement.
Only sollution is to run Illustrator in Low Resolution mode, then the problem does not exist.
5 votes -
Views not updating, tabs not updating.
Views will simply stop updating in Illustrator. Outline view shows geometry that does not display in GPU preview mode.
Similarly, when changing from document tab to tab, the window will "freeze" on one document and refuse to show the newly-selected document.
None of this is remotely acceptable. I pay for and use the Adobe Suite as a professional tool, and I can't have daily failures. Trust in your products is swiftly eroding.
Please advise a quick and permanent fix for these issues.
System:
Illustrator 24.2.1
MacBook Pro
2.4 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
AMD Radeon…3 votes -
"show images in outline mode" doesn't work (Document Setup)
Image doesn't show when option is on. It used to a while ago...
3 votesThis option only works when you are viewing your documents as outline using CPU mode only, not GPU. While this is a known problem, voting for this issue is important for the team to estimate the importance of this limitation.
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There's a weird bug that affects anchor points when aligning to an artboard.
There's a weird bug that affects anchor points when aligning to an artboard. It won't align in any way. PLEASE FIX
1 vote -
Wrong rendering of mesh shades in Illustrator 2020
When opening an Illu 2019 File in Illu 2020 I get wrong rendering results. We tried to reproduce the problem on several machines and it happens ewerywhere.
We are a production company with prepress repro team. Since we dont know, when the problem can occur, we are not able to use 2020 all the time.
Please find attached a sample illustrator file and screenshots from Illustrator 2019 and 2020.
I hope, you can find the bug and update the Illustrator 2020.
Stay safe,
Gregor
1 vote -
Glitchy screen when opening a new document
Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.
1 vote -
Live paint paths not updating
Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
I have real-time drawing turned on, as I did in my previous version.1 vote -
Linked images don't show when opening a file
Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.
1 vote -
100% view is not 100% for pixels in cc2019
OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.
Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x256080 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Chess like structure
While I am working on my projects a chess board like structure is appearing of no where.
1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
2- while using curving Pen tool.
3- I want it to stop disappear tried restart application.
4- it still apear.1 vote -
Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object
When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I…
3 votes -
Last Update is making Illustrator behave unexpected showing something like "white noise"
Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.
Machine: Surface Book 2
Operating system: Windows 10 1909 (OS Build 18363.752)
Illustrator version: 24.1.1
GPU: Nvidia GeForce GTX 1060
Version of the driver: 26.21.14.45751 vote
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