313 results found

1. Rendered objects not matching the outline

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and point 2. stays always.

   From what I tested, saving to .ai or .svg carries over point 1. and recalculates 2. and 3. Apparently that's just an issue Illustrator has in general?
   Saving to .pdf or .png seems to fix everything, making these bugs only annoying when an Illustrator file is required.

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and… more

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2. Guides are too thin since last update

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

   EDIT Now I've opened another document, the guides behave as usual again...

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

   Please advise.

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of… more

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4. UI goes crazy after Separations View and 'Clinging' bounding boxes?

   Hi

   Have a couple of bugs which constantly keep cropping up.

   1. When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...

   2. Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.

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5. Buggy blue screen redraw

   1. iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
   2. Holding down space bar (Hand tool) to move canvas around.
   3. Clean refresh/redraw of page.
   4. Buggy blue screen redraw

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6. multi-GPU setups cause Illustrator to glitch out and become unresponsive

   I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

   This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing happens to them, so I'm not alone.

   I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

   This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing… more

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7. Fill Glitches when Previewing with the GPU

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and flags it as such.

   System info:
   Windows 10 64bit
   CPU: Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
   GPU: NVIDIA Quadro P2000
   32GB RAM

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and… more

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8. GPU Issue in Touch Mode on Surface Pro (2017)

   Hello,
   I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

   A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

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9. Please fix the issue of jaggered lines in Illustrator

   There is a problem of jaggered lines in vector shapes in Illustrator. Whenever I am making slant shapes or curves the lines or outlines of the vector shapes gets Pixelated. Please Help Me in Fixing this Issue.

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10. UI Panels not rendering with Catalina update

    The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.

    I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these, neither has fixed the problem. How can this be solved for good? It's highly disruptive to my workflow.

    The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.

    I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these,… more

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11. "QuickDraw" (artwork/preview) malfunctions

    Not clear this is actually GPU-related.
    This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
    I've sent the attached screenshots and videos in the past, no response.
    The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
    In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes a black rectangle where none should be, sometimes just blank white space.
    sometimes some stray diagonal lines, often when I 'move around' in a document in preview mode, new areas do not "refresh".

    Not clear this is actually GPU-related.
    This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
    I've sent the attached screenshots and videos in the past, no response.
    The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
    In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes… more

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12. Measurement labels is not showing properly (Smart Guide)

    Hello,

    I found a bug that is not showing measurement labels properly on a specific environment.

    in Windows 10 Pro Korean,
    English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).

    When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.

    I hope this bug is going to be fixed as soon as possible.

    Thanks

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13. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

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14. Inconsistency between GPU and CPU modes

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    It is very stressful and affecting my professional work, so I would like to get the issue fixed ASAP.

    The composite font I used in this example are with 2 Japanese fonts. The "Kana" letters are little bit scaled at center.

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    … more

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15. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

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16. overprint

    Look at Problems in Picture. Help me pls.

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17. GPU Stroke Rendering Issue

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is… more

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18. An edge of an objects is not aligned with its fill

    Color Fill is not inside the smart guides. It has been happening more and more often. I do not know if an update has changed a setting or what. Color is filling outside of the guides and it is making our screen printing seps take longer and longer to go in an visually align everything. not to mention creating an underbase taking longer due to having to fix areas where colors are overlapped or not overlapped. running 23.0.1

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19. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from… more

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20. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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