376 results found

1. AMD Ryzen 7 PRO 4750U Radeon GPU not recognized (but works in Premiere, Lightroom)

   Illustrator does not use the GPU (Setings->Performance says "Compatible GPU not available", even though below the device is listed under "GPU Details".

   However, all other Adobe CC apps (Lightroom, Premiere) do recognize and use the GPU without any problems.

   Windows 10, (v2004, build 19041.746); Illustrator 25.2 (64-bit)

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2. Text stroke not smooth when set to 0.1mm

   the outline stroke of text is not smooth when set the stroke weight to 0.1mm

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3. View using GPU not functioning on document after updating to version (25.2.1)

   MacBook Pro (Retina, 15-inch, Mid 2015)
   2.5 GHz Quad-Core Intel Core i7
   OS: OS X
   Version: 10.15
   System Architecture: x64
   Built-In Memory: 16384 MB

   GPU Info:
   Illustrator Version: 25.2.1
   Number of Displays: 1
   Number of Drivers: 2
   Driver[0] Name: Intel Iris Pro Graphics
   Driver[0] Adapter RAM: 1536
   Driver[1] Name: AMD Radeon R9 M370X
   Driver[1] Adapter RAM: 2048
   DefaultEnableGPU: 1

   Document defaults to CPU preview, the View using GPU option is grayed out. I have opened the document in a previous version of Illustrator (24.3) GPU display works fine.

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4. Text edits dont show in GPU mode

   Windows 10 20H2
   Omen 15 Ryzen 7 4800, GTX 1660Ti , 16Ram
   Illustrator 2021

   On going issues since if i remember 2016 or so.

   When GPU is enabled, lots of time when i edit a textframe it wont show the updates. The textframe keeps showing old text, zooming doesnt fix it. Only thing which fixes this is either move the textframe or deactive GPU and restart illustrustrator.

   I first noticed this issue on my old Mac at the office, this cant be updated due to old OS its running. Now i still noticed it on my Windows system running 2021

   Icant understand why such an issue is still present?!

   Why not stop adding new features and fix old bugs. Go over all these issues and fix them before you implement new features and possibly break stuff.

   This Windows is more then capable, this seems to be an issue with GPU implementation.

   See attached vide. Notice how in outline mode the text is visible and regular mode it is not. Then moving it updates the preview. Zoom show the text for split second but keeps showing old text after that. This video here is on CPU mode, so both modes actually show it.

   I think this is due to large files linked in. Ive seen before that illustrator has very poor update refresh when document is heavy. Even though files are linked. Perhaps a mode like InDesign needs to be introduced where linked files show low res. Like you can do with EPS, which is that dinosaur file format

   Windows 10 20H2
   Omen 15 Ryzen 7 4800, GTX 1660Ti , 16Ram
   Illustrator 2021

   On going issues since if i remember 2016 or so.

   When GPU is enabled, lots of time when i edit a textframe it wont show the updates. The textframe keeps showing old text, zooming doesnt fix it. Only thing which fixes this is either move the textframe or deactive GPU and restart illustrustrator.

   I first noticed this issue on my old Mac at the office, this cant be updated due to old OS its running. Now i still noticed it on my Windows system running 2021

   … more

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5. "View Using GPU" Greys Out Using Images with "ProPhoto RGB" Colour Profiles

   AI Version: 25.2
   OS: MacOS 11.2.1
   Using GPU Preview
   MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

   Problem:
   - "View Using GPU" is visible and enabled
   - Adding linked images (in this case a JPEG) with a "ProPhoto RGB" colour profile applied to the image file will cause "View Using GPU" to become disabled and greyed out.

   Expected Behaviour:
   - Linked Images with any colour profile applied should not effect the ability to use the "View Using GPU" setting.

   Workaround:
   - Open the image in Photoshop and convert it to another colour profile like sRGB IEC61966-2.1 then save the image.
   - Delete the image from your AI file, close your AI file and reopen it and relink the new image.

   Additional keywords for people searching:
   - Scrub zoom, Scrubby zoom

   AI Version: 25.2
   OS: MacOS 11.2.1
   Using GPU Preview
   MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

   Problem:
   - "View Using GPU" is visible and enabled
   - Adding linked images (in this case a JPEG) with a "ProPhoto RGB" colour profile applied to the image file will cause "View Using GPU" to become disabled and greyed out.

   Expected Behaviour:
   - Linked Images with any colour profile applied should not effect the ability to use the "View Using GPU" setting.

   Workaround:
   - Open the image in Photoshop and convert it to another colour profile like sRGB IEC61966-2.1 then save the image. … more

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6. Illustrator v25.2.1 some excess cut after using shape builder tool or pathfinder

   Im on macbook pro 2018
   2,3 GHz Quad-Core Intel Core i5
   8 GB 2133 MHz LPDDR3
   Intel Iris Plus Graphics 655 1536 MB

   Got some issue wheen i created shape using shape builder tools, or pathfinder, i found some excess cut, and the shape moved on a small pixels.
   in the outline view mode, the excess cut is dissapearing,
   and when i turned off GPU rendering in preference, the excess is dissapearing too,

   then i compared v25.2.1 and v25.0, i dont found this problem in 25.0
   becasue im trying to open the same file in different version of Adobe illustrator, the excess cut is not exist in v25.0

   Im on macbook pro 2018
   2,3 GHz Quad-Core Intel Core i5
   8 GB 2133 MHz LPDDR3
   Intel Iris Plus Graphics 655 1536 MB

   Got some issue wheen i created shape using shape builder tools, or pathfinder, i found some excess cut, and the shape moved on a small pixels.
   in the outline view mode, the excess cut is dissapearing,
   and when i turned off GPU rendering in preference, the excess is dissapearing too,

   then i compared v25.2.1 and v25.0, i dont found this problem in 25.0
   becasue im trying to open the same file in different version of Adobe illustrator,… more

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7. GPU compativel indisponível

   NVIDIA GeForce MX250
   Driver não compatível

   Como é possível que um equipamento novo não seja compatível com a versão de vosso software

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8. GPU se desactiva perdiendo los perfiles de color en pantalla y tampoco permite ver Ajustes de Prueba ni Colores de Prueba

   Sin motivo al parecer se cambiaron los colores de los PSD linkeados perdiendo los perfiles de color. Se cambió a CPU y no puedo volver a GPU porque aparece en gris, al igual que Ajustes de Prueba ni Colores de Prueba. Al ir al Menú Edición/Ajustes de Color aparece "Emular Adobe Illustrator 6.0". Reinicio Illustrator y al abrir cualquier documento elimina los perfiles incrustados en él.

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9. Prestazioni GPU

   Su PC, una volta entrati in "visualizza contorno" esce dalla modalità GPU e non si riesce più ad attivarla a meno di chiudere ed aprire un nuovo documento.

   Windows 10, NVIDIA RTX 2080, ultima versione di Illustrator

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10. disparition des repères lors de leurs déplacement

    Apres avoir activé l'option "dessin et travail en temps réel", lorsque l'on déplace un repère celui-ci devient invisible

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11. Whenever I enter Outline mode(Ctrl+Y), Illustrator turn into 'view using CPU mode

    I can reproduce this bug on my rig. Whenever I enter outline mode(Ctrl+Y), illustrator, initially using GPU to render the artwork, turn into using CPU. And it stay there even I exit the outline mode.

    • The only thing to fix it is close the file and open it again. It's getting annoying pretty quickly(part of it because 'View using CPU' performance is abysmal and sluggish. My CPU has 6 cores 12 thread, not top of the line, but not cheap model either.

    -I also found that it's not only about the outline mode that cause this, but other reason as well, I just can't reproduce it reliably.

    • It's not about the files, because I test it with several files and it happened to every one of them.

    Would be great if you guys can fix it. Thanks!

    ---

    Illustrator 25.1 (actually, it's happened since 25.0)
    Windows 10 20H2
    NVIDIA GTX 1060 (Driver ver 460.89)

    I can reproduce this bug on my rig. Whenever I enter outline mode(Ctrl+Y), illustrator, initially using GPU to render the artwork, turn into using CPU. And it stay there even I exit the outline mode.

    • The only thing to fix it is close the file and open it again. It's getting annoying pretty quickly(part of it because 'View using CPU' performance is abysmal and sluggish. My CPU has 6 cores 12 thread, not top of the line, but not cheap model either.

    -I also found that it's not only about the outline mode that cause this, but other reason as… more

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12. Illustrator 25 very low with ICC profiles other than appleRGB and sRGB

    Hi,
    Illustrator 25 and Indesign 16 are very very slow with other ICC profiles than AppleRGB and sRGB. For example, if you switch to a profile you created yourself with Eizo colour navigator, Illustrator becomes so slow that you can no longer use it reasonably. Switching to sRGB or AppleRGB is not an option because of the lack of colour binding.
    The problem also existed in Lightroom 10.1. and was fixed by the Lightroom developers in 10.2. Maybe the Illustrator teams should get together with the Lightroom teams to fix the problem.
    Here is a video showing the problem:
    https://youtu.be/S4SKBE7Zn8c

    Mac OS 10.15.7
    Mac Pro 2014
    64gig Ram
    2 Graphic adpater Firepro700
    4 Displays (Eizo 27", 2560x1440px hardware calibrated; Eizo 31" 4K, hardware calibrated, Eizo24" hardware calibrated, Eizo 24")

    Hi,
    Illustrator 25 and Indesign 16 are very very slow with other ICC profiles than AppleRGB and sRGB. For example, if you switch to a profile you created yourself with Eizo colour navigator, Illustrator becomes so slow that you can no longer use it reasonably. Switching to sRGB or AppleRGB is not an option because of the lack of colour binding.
    The problem also existed in Lightroom 10.1. and was fixed by the Lightroom developers in 10.2. Maybe the Illustrator teams should get together with the Lightroom teams to fix the problem.
    Here is a video showing the problem:
    https://youtu.be/S4SKBE7Zn8c

    … more

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13. GPU-Support fällt reproduzierbar aus

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg. Es gibt weitere Trigger zum Ausfall der GPU-Unterstützung, die o.g. konnte ich aber zuverlässig reproduzieren.

    Neuinstallation, Preferences/Einstellungen von Ai löschen, reboot etc. bringt keine Änderung dieses Verhaltens.

    System: iMac 2019 i9, 64GB, Vega48, MacOs 11.1 und Ai 25.1 auf neuster Version

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.… more

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14. Video driver error

    I have 2 video drivers on my computer, the base version and the fully upgraded one. Each time I open Illustrator, it warns me that my driver is outdated yet both drivers register as connected.

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15. GPU Preview Disabled when Importing CMYK/RGB Vectors through CC Libraries

    In the latest version of Illustrator (25.2.1) If you try place a linked vector file through Libraries into a document that is in a different format eg. CMYK into an RGB document or RGB into a CMYK Document and it is a vector, GPU acceleration is disabled. This does not occur in Illustrator 24.

    I've tested this by opening a CMYK Document, placing a linked CMYK file and everything works as expected. If you place a linked RGB vector it will cause the GPU to stop working. The opposite works the same way, placed a linked CMYK file into an RGB document and the GPU stops working. The only work around is to "Place a copy" of the libraries image.

    In the latest version of Illustrator (25.2.1) If you try place a linked vector file through Libraries into a document that is in a different format eg. CMYK into an RGB document or RGB into a CMYK Document and it is a vector, GPU acceleration is disabled. This does not occur in Illustrator 24.

    I've tested this by opening a CMYK Document, placing a linked CMYK file and everything works as expected. If you place a linked RGB vector it will cause the GPU to stop working. The opposite works the same way, placed a linked CMYK file into an… more

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16. Problème de couleurs des images bitmap !

    Problème d'affichage de couleurs des images en bitmap depuis la dernière mise à jour (illustrator 25.2.1).
    Pareil pour Photoshop qui affiche encore des couleurs différentes.
    Matériel utilisé : iMac

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17. Illustrator won't preview changes in the transparency mask until I move the art.

    I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.

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18. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.

    This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.

    I 100% believe there is a problem with the 2019 suite on Macs running MacOS 10.14 Mojave AND this particular graphics card: AMD Radeon R9 M390 2 GB. I think the drivers for this particular model of graphic card were not updated or accounted for by Adobe when updating their products to the 2019 suite. The problem did not exist when we updated to Mojave and were running the 2018 suite. Everything ran just fine, including having the GPU performance turned on. I would even say that possibly the initial 2019 23.0 version of Illustrator was fine, but one of the incremental updates messed it up. I think I was running 23.0 with no problems as well, but I can't be totally sure. Now, the 2018 version experiences the same issue.

    So -- I believe something in an Adobe 2019 update messed its functionality with Macs that have the AMD Radeon R9 M390 graphics card, in turn, passing the problem on to previous versions of Illustrator and possibly InDesign.

    The quick fix (it seems for now) is to turn off GPU Performance. This makes using Illustrator very draggy and slow, but the screen flicker has stopped. This needs to be addressed by Adobe and fixed.

    More details and discussion on this video card glitch can be found here:
    https://forums.adobe.com/message/11159643

    it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.

    This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.

    I 100% believe there… more

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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Based on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.

    Regards
    Ankit Goyal
    Illustrator Team

19. Artwork becomes blueish when zoomed in 400%

    When I'm 300% zoom it looks normal and works as it supposed to but when I go to 400% or more I get this weird blue that covers my image

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20. Pathview/Edges Problems

    iMac (Retina 5K, 27-inch, 2017)
    3,8 GHz Quad-Core Intel Core i5
    32 GB 2400 MHz DDR4
    Radeon Pro 580 8 GB
    macOS Catalina (10.15.6)
    Adobe Illustrator (25.2)

    Path are not completly visible.
    Edges are not shown as they are.

    Without GPU the Edges and Path look normal. But its to slow to work with.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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