Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
307 results found
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Hide text highlighting on "Hide Edges" (CMD+H)
This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.
In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.
The "big deal" here is when you are trying to see the color change take effect…
10 votesHi,
Thanks for reporting this bug Illustrator Team really appreciate this.
We are able to reproduce this issue in house and we are investigating it . -
Outline mode does not work
I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…2 votes -
GPU preview = poor quality in 22.1
Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.
5 votes -
3D Extrude + Bevel = FAIL
3D extruded rendering is an absolute fail on Adobe CC 22.0.1
It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!
Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.
Thanks!
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Scroll zoom not working
When I zoom in using alt + scroll down, the canvas jitters; it zooms out then in.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
Stroke circles are distransformed (Graphics Glitch)
Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?
Files atached.
When I extract them as fill strokes, they are going normal, but I need to work with strokes.
Very gratefull for help!
2 votes -
Flickering cursor & preview bugs in bitmap
Adobe Illustrator CC 2018 (22.0.1)
Mac OS Sierra 10.12.6The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.
Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.
5 votes -
GPU rendering issue with artwork disappearing
When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Proof Colors preview doesn't work on GPU (NVidia), only CPU
Illustrator CC 2017 version 21.1.0 (64 bit)
Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
Intel Core i7-6700K @ 4.00 GHzProof Colors preview doesn't work with GPU rendering, only on CPU.
Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.
When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.
I've tried deleting Illustrator preferences, restarting, etc.
7 votes -
Pixelated/low Anti Aliasing problem with curved paths
Not really a GPU bug since it also happens with GPU turned off. But as you can see on the attachment, whenever I draw a curved path in Illustrator it turns out very pixelated/low Anti Aliasing.
4 votes -
Scrubby Zoom - GPU View greyed out
I'm unable to toggle GPU Preview.
This is a new concern since I was able to toggle it on/off a few weeks ago.
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Opacity and Mask Define Knockout Shape - not working with GPU Preview
Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Error in BLEND "calculation".
When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.
Same thing occurs when outlining the strokes first or when just drawing the objects before blending.
This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.
I have tried resetting all anchor points and redrawing the objects also.
My guess is that there is an error in…
1 vote -
Visual Bug
Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.
Windows 10
NVidia 980Hasn't appeared in any other file.
Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Zoom to Selection Doesn't Work within Text
When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.
(If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)
Hello,
When GPU rendering is enable, the colors rendering are not the good one.
When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
Before this update, everything worked perfectly.I called Apple Care Hotline.
they could do nothing to assist him.I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
I’m on Creative cloud, and all my adobe softwares are updated.Thanks.
Guillaume
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
2 votes -
SCREEN IS ALL BLACK ON OPENING EXISTING FILE
Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.
Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.
We have reverted back to the previous version in the meantime.
1 vote -
pen tool curved strokes
Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.
1 vote
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