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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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291 results found

  1. Zoom to Selection Doesn't Work within Text

    When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

    (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

    3 votes

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  2. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

    Hello,

    When GPU rendering is enable, the colors rendering are not the good one.
    When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

    This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
    Before this update, everything worked perfectly.

    I called Apple Care Hotline.
    they could do nothing to assist him.

    I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
    I’m on Creative cloud, and all my adobe softwares are updated.

    Thanks.

    Guillaume

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

    2 votes

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  4. SCREEN IS ALL BLACK ON OPENING EXISTING FILE

    Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.

    Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.

    We have reverted back to the previous version in the meantime.

    1 vote

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  5. pen tool curved strokes

    Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.

    1 vote

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  6. New preview mode

    BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

    3 votes

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  7. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote

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  8. I use win 10 with latest update on asus gl553vd with updated drivers from their website.

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with…

    1 vote

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  9. AIGPU sniffer

    AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen

    1 vote

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  10. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

    1 vote

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  11. Placed graphic glitch

    Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
    I have a video @ http://www.veoh.com/watch/v139306245XMJBdwyS

    I am using a Mac Pro (late 2013) and Illustrator 2018 22.1

    1 vote

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  12. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  13. Screen rendering issue w/ Illustrator CC 22.1

    If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.

    My specs :
    Macbook Pro 15" mid 2014
    2,8 Ghz Intel Core i7
    16 Gb ram
    mac OS 10.11.6
    NVIDIA GeForce GT 750M 2048 MB

    I use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…

    1 vote

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  14. Zoom issue

    When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment

    1 vote

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  15. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

    1 vote

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  16. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if…

    1 vote

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  17. Rendering on 2 screens

    I'm working on 2 screens : My library is only visible when the panel is on the main Screen (Screen N°1).
    Or i need to place all my panels on my second screen to have my main file only.

    To be able to have the contents of my Library i have to place the "Library" panel on my main screen.
    I would like to have it on the second screen

    1 vote

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  18. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now…

    1 vote

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  19. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

    The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

    2 votes

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  20. Random path shown at 315° angle on closed object

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

    1 vote

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