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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. AI v25 causes error message at launch of Illustrator

    AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?

    2 votes

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  2. 3 votes

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  3. Illustrator 2020 keep shutting down

    Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.

    1 vote

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  4. Opening template ruins entire program

    I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out

    1 vote

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  5. Illustrator freezes as soon as it opens

    Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
    I'm on a windows computer that runs far more demanding programs than this without issue.

    1 vote

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  6. 1 vote

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  7. new project presets not appearing

    I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.

    5 votes

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  8. コピー&ペーストできない

    「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
    その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。(もちろん拡張子は抜いてです)

    1 vote

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  9. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

    2 votes

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  10. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote

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  11. 1 vote

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  12. New document in Illustrator 24.1.2 is blank. Can't open a new doc.

    I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.

    3 votes

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  13. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes

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  14. ALL BLACK SCREEN I CANNOT EVEN CREATE A NEW WINDOW OR OPEN MY AI FILES....

    Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time

    Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen

    4 votes

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  15. Literally Everytime I open it it shows a grey screen after the Adobe Startup.

    Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.

    1 vote

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  16. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes

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  17. The operation cannot complete because of an unknown error. [>MIT]

    I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

    3 votes

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  18. A previous section of illustrator is still in the process of quitting

    crashed after first opening the beta version of illustrator . again try to open the illustrator shows like this msg warning.

    1 vote

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  19. When I open Illustrator files the screen is filled with black and grey lines.

    I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.

    Windows 10 Pro - Illustrator 24.1.2

    I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.

    I expected to resume working on my project.

    The screen was filled with black grey and white lines and I couldn't find any…

    3 votes

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  20. AI 2020 (v24) fails to open - error loading plugins

    Illustrator 2020 (v24) crashes on launch. I am running it on an iMac running under OS 10.14.6.

    I attempted to open Illustrator by clicking the Open button within the Creative Cloud launch window and by double-clicking the AI app within the application folder. Both launches resulted in the following error being reported, then the application failed to open:

    Error loading plugins.
    SmartExport.aip
    SmartExportUI.aip

    Attached is a copy of the error report that I sent to Apple.

    7 votes

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