Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
220 results found
-
bnplugin.aip bnplugin.aip will not load when launching illustrator
1 vote -
Adobe Illustrator 26.0.2 on Mac OSX Catalina 10.15.7 will not launch I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.
1 vote -
AI v26.0 beta - start problems on macOS 10.15.7 When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:
1 vote -
GreyScreen When i start Illustrator it opens as usual. But when its open i have this greyscreen and can not make new docusment or open anything. Pls help
1 vote -
Illustrator found an issue with wacom driver… Hello,
First issue: see the attachment.
Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.Regards
Vladimir2 votes -
イラストレーターの新規作成・読み込みができない。 iMac OS BigSur バージョン11.5
2 votes -
No abre la interfaz, solo aparece la ventana de gris Abro el programa y solo se queda en la ventana en color gris y no me salen las opciones, esto pasa con la Version 26.0
1 vote -
illustrator 2021 stuck on initializing on mac illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version
16 votesThis bug has been fixed in 25.1 version.
Please use the updated build.Regards,
Illustrator Team -
Blue Screen of Adobe Illustrator directly after Start Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.4 votes -
Intel HD Graphics 4600 unsupported video driver We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.
https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40
However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…
3 votes -
Crash Reporter Service when trying to open adobe illustratior cc 2018
Showing Adobe Crash Reporter Service Has stopped working1 vote -
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.
4 votes -
All Illustrator workspaces and control area disappears All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.
2 votes -
Allow "Welcome to Illustrator" presets to be customized to actual user presets When the landing or launch page for Illustrator CC2021 opens, there is a box of presets under the line "Welcome to Illustrator.
This system will not allow a drop or upload of either an AI nor JPG screenshot...the default presets are Postcard, Letter, Common, iPhone X, HDTV 1080p and "More Presets."
In my case, I never use any one of those presets, so I have to click "Create New" or "More Presets," which are the same outcomes, then click my way through the various options to get to "Web Large."
It would be nice if (a) the user could enhance…
4 votes -
System Compatibility error Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.
-
SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB -
SystemCompatibilityReport.txt 4 KB -
Illustrator error 4.png 45 KB -
Illustrator error 3.png 46 KB -
Illustrator error 2.png 40 KB -
illustrator error.png 28 KB
2 votes -
-
Help Cannot open Illustrator 2021 on MAC w/Catalina OS. Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?
1 vote -
Video driver is not supported Windows 10
Illustrator v 25.2
Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?2 votes -
Illustrator 25.3.1 Will Not Open At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…
1 vote -
Recent file shows correct file but opens up as older version Hi there,
I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.
When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).
I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…
1 vote -
illustrator 2021 not responding illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem
2 votes
%2015.02.34.png){kind=link}
- Don't see your idea?