Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
239 results found
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Illustrator reopens after quitting
I'm on macOS 14.2.1 and Illustrator 28.1.
When I quit illustrator it automatically reopens immediately. Workaround: close the app via the dock (secondary click > quit).
I uninstalled Illustrator and reinstalled it, but the problem persists.
1 vote -
Wacom Driver Error
There is a Wacom Driver error every time we open Illustrator, but there has never been a Wacom device on this new PC, and it is not enabled in Devices, It happens every time it is loaded. Support have removed and re-installed but the error persists.
2 votes -
Start screen shows "Welcome to Photoshop" 🤷
Title says it all!
Illustrator 28.1
MacOS Sonoma 14.1 (23B74)1 vote -
'Photoshop.jsx' script error when Illustrator launches
- windows 10
- 28.0 (64-bit)
- non.
- wish to solve it.
- uploaded.
1 vote -
Error on Start up
I am getting this error message every time I open Illustrator. Everything is working fine as usual.
I am using 27.9(64 bit) version
1 vote -
freeze app
Freeze illustrator app (2023) always when I lauch the app first time after launch windows 10.
current temporary solution is
1) Freeze illustrator during launch (No response condition)
2) Close the app by task manager or any relevant method
3) Click illustrator again then select whichever the choice to open ( "Run Diagnostics" or "launch illustrator")
4) Normally open the app
5) After close the app, situation is the same from step1Already tried to uninstall the app and reinstall but situation doesn't change.
1 vote -
1 vote
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open not working
When right clicking "Open with Illustrator" from a file in windows, Illustrator will launch but won't open the file.
1 vote -
Illustrator 27.2 se me cierra inesperadamente minutos después de abrirlo (Windows 10)
¿Alguien sabe por qué se me cierra Illustrator 2023 (v 27.2) inesperadamente?
Pocos minutos después de abrirlo se cierra sin marcar ningún error o ventana que informe el porqué y es el único programa que lo hace.
Tengo Windows 10 :D4 votes -
Program closes when opening documents or creating new ones!
HELP PLEASE! Ilustrator starts but it doesn´t allow me to open any document nor create a new one, it closes and doesn´t give me any error code. It´s been a week now and a can´t find a way to solve it. i have tried 27.5 version and many others like 26.5, 26 and the problem continues.
I´ve tried reseting preferences, upgrading and downgrading versions, reinstalling and this keeps happening.
Photoshop, after effects and all other programs work perfectly fine.
Drivers, graphics and controllers don´t seem to solve nothing either.
1 vote -
Slow opening of Illustrator.
I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).
When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.the hardware is…
2 votes -
Illustrator v. 27.3.1 wont open from Creative Cloud
When i try to open Illustrator from the Creative Cloud App, it simply wont open the program. It appears in the taskbar with AI logo, but nothing happens.
Please help, im working with a deadline :)1 vote -
ツールウィンドウが消える
Macでイラレ、フォトショ、インデザを使用しています。
バージョンが新しくなってから起動するたびにワークスペースに表示しているツールのウィンドウが消えます。ワークスペースを保存していますが、一度別のに切り替えてから自分用のスペースを読みこないと戻ってきません。面倒くさくて仕方ないので修正してください。1 vote -
unclickable accept button to terms of use
I had a popup tells me to click accept to general terms of use but when i click accept it does not accepting it and popup does not removing
1 voteThe solution is to actually click the Terms of Use link the dialog offers you ( and at least TRY to read them). When you click the link, the Accept button starts working.
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Problems opening Illustrator
Windows 10 Enterprise 22H2
AI 27.3When I have to open the program 7 times out of 10 it doesn't open.
2 votes -
Illustrator don't work after Mac OS update
I'm using mac mini m1 with the latest Ai CC update (26.4.1). But after the OS update (12.5.1) I can't get Ai to work, it stuck at startup screen, cant click to any menu or button (video included). I had to roll back to 25.1 (intel) version to continue my works. What should I do?
2 votes -
Illustrator auto-close when opening an .ai file
It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.
I already reinstalled illustrator and the problem continues.
3 votes -
2023 products VERY slow to boot and save on local drive
Windows 11 Home Single Language
22H2
AMD Ryzen 7 6800HS Creator Edition 3.20 GHz
16.0 GB1 vote -
Crash on creating new file
I updated to Illustrator 2023 (v27.0.0) a few days ago. Now, whenever I launch and try to create a new file, the program crashes. I can't do anything. I'm running MacOS 12.6.
1 vote -
New File launch interface slow or unresponsive in latest 2023 update (21.7)
New file launch unresponsive to clicks made with trackpad and Wacom Intuos Pro Tablet (with the stylus). Seems normal on mouse.
1 vote
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