Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
229 results found
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v23.0 files won't open with v23.01 update, Unknown error occurring
Can't open v23.0 ai files since the update to v23.01. The program doesn't even attempt to open, an error pops up saying "an unknown error has occurred"
Help please,
this is making work very difficult6 votes -
Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.
All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…
3 votes -
can't open file properly
v23.03
I can't open some file It hangs on interface background, it shows all layer of my file on my layer tab but I can't see any of my illus, I try to switch on-off the eye in front of the layer and it can't help.
So, I downgrade to v23.02 and all the problem are gone and I think you should fix it before this bug goes with the future version.1 vote -
File open error message
This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.
1 vote -
Latest version of ILLUSTRATOR will not open How do I download previous version
I can't get latest version of Illustrator 2019 to open up and function. I keep getting this: "There is not enough memory to ... appearance of an object".
I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it?
Mac OS Mojave iMac
Processor…1 vote -
Double-click open ai file results in error but dragging in works
When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."
However when I drag and drop the file into Illustrator it opens no problem.
This error started happening in the last few days.
Please advise.
1 vote -
.ai Files Auto-opening in After Effects
Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.
1 vote -
MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB
After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC
26 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator won't open
1) OSX 10.4.3
2) Illustrator 23.0.2
3) Open application
4) Bounces twice in dock, then dies with no error.Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.
Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.
1 vote -
On windows, illustrator freeze when launching the app.
When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.2 votes -
Illustrator 23.0.1 hangs on start up
Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.
Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
RAM: 16 GB
Windows 10 Pro2 votes -
Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?
I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.
I have uninstalled and reinstalled three times and the same happens every time? Please help!
7 votes -
Illustrator will not open a second file from Bridge, or In Design (edit original)
ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.2 votes -
1 vote
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Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator won't open and I have to force quit every day 8 t0 10 times
Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.
1 vote -
Garbled Video Screen
I was just starting editing already (deleting parts of an emf file) when the screen became garbled.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't open any files.
Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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my illustrator won't start after updated 2018
I just recently updated the new version, and it got stuck on the start-up. what should I do?
2 votes -
Can't open files from Microsoft Outlook or any other outside source!
Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)
1 vote
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