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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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6439 results found

  1. Eye dropper picks up the wrong color

    As seen in the clip attached, the eyedropper does not always pick up the correct color. After speaking with a few Adobe support members, they were unable to come up with a solution.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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  2. excel

    Trying to copy/paste a graph from Excel to Illustrator (or open a PDF from excel). Sometimes it pastes fine as vector shapes, but other times a complex graph paste as pixelated images(the lines still paste as vector lines though). For example instead of pasting a cluster of circles, it pastes a cluster of pixelated circle shapes with a mask....Why doesn't it just paste as vector circle shapes as usual? Is the graph too complex? What are my options?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Illustrator CC2018 request font

    1 - OSX High Sierra - 2.8 GHz Intel Core i5
    2 - Starting Illustartor it request to download some font (see attached file)
    3 - Tryed to download and Illustrator run correctly, but when I restart computer the messare is the same.
    I alsto tryed to re-install Illustrator but the bug stay
    4 - Every time I run Illustrator the message is the same.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

    1 vote

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  5. The pointer has gone crazy!

    -iMac 27 inch (mid 2010)
    -3,2 GHz Intel Core i3
    -Memory 8 GB 1333 MHz DDR3
    -ATI Radeon HD 5670 512 MB

    -MacOS 10.13.5
    -Adobe Illustrator CC 2018 v22.1.0.312

    After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  6. illustrator text stroke misaligned in illustrator and when placed in photoshop as smart object

    Strokes seem to be misaligned when working on live small text and cannot be placed into photoshop correctly to apply FX. Adobe CC

    1 vote

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  7. Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel

    If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
    If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you

    1 vote

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  8. updated eps files no longer preview

    Running Mac OS 10.13.5, Illustrator CC 22.1

    When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?

    1 vote

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  9. AI can't open file

    Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
    Help

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Placed graphic glitch

    Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
    I have a video @ http://www.veoh.com/watch/v139306245XMJBdwyS

    I am using a Mac Pro (late 2013) and Illustrator 2018 22.1

    1 vote

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  12. global color slider occasionally stuck

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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  13. "Export as" not working as expected

    When I file > export > export as ... e.g. png, using the "use artboards" function the "save as" dialog isn't working properly ...

    first it doesn't save the name I typed exactly ... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird ...

    second if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  14. creating a simple box crashes the software

    More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.

    Very time consuming and needless..

    1 vote

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  15. Bengali Dari Line Break Issue

    The Indic 'dari' (U+0964, "।") reflows to the next line in Bengali, but it should behave like a period and not be allowed to start a line, especially if not preceded by a space. I am using v22.0.1 x64 on Windows 10. I have attached a file to show what I mean.

    1 vote

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  16. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

    1 vote

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  17. 1 vote

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  18. Export fails for path item with pattern stroke

    Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
    See attached file and screenshots including that of mentioned path item.

    1 vote

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  19. Illustrator-specific MS Surface Wheel options have disappeared

    Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

    1 vote

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  20. Rearrange All Artboards does not move artwork with it when spacing is adjusted

    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

    3. I expected the artboards to have the new spacing, with art in the same location.

    4. The artboards had the new spacing, but the art on every…

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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