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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Blur effect not working due to an unknown error

    When I using blur effect and blur in drop shadow I am getting a popup as unknown error. I am using adobe illustrator cs6

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

    The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  3. All of the bugs I have dealt with in just one week!

    These are all the issues that I had this week. Solutions?

    1/31 Anchor points refuse to join
    1/31 Eraser not working
    1/31 While using shape tool to make a circle it changed to a square mid-creation.
    1/31 Resize handles not appearing while using direct selection tool.
    2/2 Cannot deselect by clicking, must choose deselect.
    2/2 Font names disappearing from font selection drop down.
    2/2 While image is selected, crop button has disappeared from the top bar.
    2/6 Crop disappeared again.
    2/6 Direct selection tool not allowing resize again.
    2/7 Crop disappeared again.

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Freeze screen

    Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
    The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Adobe Color CC "Adobe Servers not available" [Bug]

    Unfortunately I can't open the expore-rider of adobe color cc when signed in.
    Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
    The "Create" and the "My Themes" riders work still perfectly when signed in.
    I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi ,

    Please accept my sincere apology for the inconvenience.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Point type won't select with indents

    Point type can't be selected and moved at anchor point when left or right indents are applied.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)

    Any operating system (happens on both Windows and Mac)
    Illustrator Version 22.x or 21.x

    Change "media size" in print setting from "Defined by Driver" to any paper.
    Finish the print dialog ("Done" click).
    Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
    When returning to the print setting again, the media size returns to "Defined by Driver".

    Does not occur before Version 20 (CC 2015.5).

    Possibility to occur when using settings that refer to another Illustrator file.

    Problems reported in the Japan Forum.
    https://forums.adobe.com/thread/2424994

    13 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Font size dropdown not displaying list of default font sizes when clicked

    1. Illustrator version 22.0.1 (latest release)
    2. Issue occurs when changing font parameters
    3. Expected the font size dropdown to appear upon click
    4. Clicking on the font size drop down arrow does not display the list of font sizes as it is meant to.
    2 votes

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  9. Random path shown at 315° angle on closed object

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

    1 vote

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  10. Switching between color libraries

    When I am trying to switch between my different color libraries, it will not allow me to switch.

    I click and drag down to the library I want to switch to and nothing happens.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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  11. No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't

    When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't…

    1 vote

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  12. Symbols and CC Libraries

    So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".

    2 votes

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  13. Possible bug: Crash after script runs... runs OK in ESTK.

    I believe this might be a bug since it crashed Illustrator rather than the script crashing gracefuly.

    I have a script which, when completed, crashes Illustrator. The script runs fine when ran from within the ESTK but crashes when ran from the AI File->Scripts menu. Attached is the crash log. I cannot post the script itself here but am willing to send it to an Adobe employee privately if needed.

    2 votes

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  14. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

    1 vote

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  15. Smooth tool

    When trying to select a tool underneath the main tool, nothing happens. Tools with arrows to select further will not "drop down" so i can select a different tool. So when trying to select the smooth tool from the sharper tool, it doesnt do anything whether i highlight over it or click and hold.

    2 votes

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  16. Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch

    When create a swatch e.g. 20C 80M 0Y 0K,

    I cannot key in 20 (%) as the tint of that swatch.

    Even use my magic mouse scroll one digit to one digit, next to 19 is 21.

    No digit 20.

    https://forums.adobe.com/message/10125085#

    1 vote

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  17. Illustrator CS5 Shuts down every time I push save

    How do I fix this? I can't save anything anymore. It use to work fine.

    1 vote

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  18. Type reverting to default when using shift or symbols.

    When within the text box, every time I use a symbol (i.e. parenthesis, bullet point) the action causes the type font to revert back to default. In the attached image I was using Acumin and after the parenthesis it reverted back to Myriad Pro.

    It's just inconvenient to have to select the text over again and make it the correct font.

    2 votes

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  19. Illustrator Crashes using wacom

    While using wacom Illustrator CC 2018 crashes on my mac randomly.

    1 vote

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  20. Style Menu in Warp Options panel not opening.

    CC2018 in OSX.11

    When I click on OBJECT/ENVELOPE DISTORT/MAKE WITH WARP when an object is selected I cannot open the STYLE menu in the WARP OPTIONS box. I click on the menu and only ARC is available, menu does not open.

    1 vote

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