Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7680 results found
-
illustrator when I try to type something it is shown with some prepared text
when i try to click the T button to creat new text, it is shown already made some text example with has tag. This has tag is hidden and if I click "show hidden character" it is shown with # . Can I start with completely blind text function without this suggested pre-made alphabet arrangement looks like some word (but doesn't make sense, it is just look like preview of the text).
1 vote -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
Layers Panel Glitch
After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.
It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.
This flashing is irritating and takes my eye from the work.
Attempted fixes
Resetting preferences
Adjusting GPU performance
Turning of animated zoom
Uninstalling illustrator
Updating everythingIllustrator Version 22.1
MacOs Mojave 10.145 votesIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 and see if it resolves, elase please contact our support. -
Multiple crashes daily
The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.
2 votesPlease accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg
For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
PNG export with specific font look broken
When I export any file as PNG / JPEG which included type the font become broken/blur.
I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.
1 vote -
Extra large font in top menus - can't fix
I can't modify the size of the font in Illustrator's top bar menus. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in them is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!
1 vote -
Stop showing the "billing error" screen on launch
Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."
My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.
Please fix this.
2 votes -
Selection tool automatically nudging object when clicked.
When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
The problem will stop for a period of time after reboot but begins again.1 vote -
Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer
It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.
3 votesdoes a reinstall help? for some error it seems your registry entries have gone corrupt.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Pattern Tile Seam lines
Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!
15 votes -
Typing French
I am having an issue typing French accents in Illustrator. For some reason the accents are not appearing above the letter but beside it. ê is how it should look but in illustrator the accent would be to the left of the e. Am i doing something wrong? option + i then the letter... etc
1 vote -
HDTV 1080 preset has a PAR of 1.33
When the HDV 1080 and HDTV 1080 document presets were combined the HDTV pixel aspect ratio never changed from 1.33 to 1. The HDTV 720 has the proper square PAR, but the 1080 still has the old HDV one. This is only a cosmetic issue, as it affects the AI ruler, but not the shapes created or when art is imported into after effects, but it is still wrong when you're trying to measure distances using the Guide Ruler.
1 vote -
1 vote
-
Arial Bold
I'm having an issue with Arial Bold not being recognized and the font is some other. I'm on Windows 10 and my AI version is 23.0.1
1 vote -
Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine
Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well
2 votes -
Crash illustrator
MacOS Mojave 10.14.2 3,2 Ghz i5/ 24 GB
Illustrator crasht (blijft hangen) bij het opslaan van een nieuw document.2 votes -
Color not applying correctly on selected objects rvsd
I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Shadows rasterized after reopening Illustrator file
Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss
1 vote -
Paste to Center [not working]
Illustrator 23.0.2 does not paste into the center of the art board, despite having already centered the art board in the window.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
-
Gradient locks to a color stop in the color tab
Gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
- Don't see your idea?