7845 results found

1. lastest update crashes CONSTANTLY

   Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

   For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

   5 votes

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. cursor lag cc2019

   Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

   5 votes

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. NEON GLOW ONLY GOES TO BLACK

   NEON GLOW NOT WORKING

   3 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Toggle selection/brush tool bug in new Illustrator update

   Selecting multiple objects no longer works with the latest update. Also cannot toggle between brush and select tool using command key. This is a bad problem. Please help.

   OS 10.14.5

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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5. workspace options not available

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   Screenshot_1.jpg
   67 KB
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   Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
   REQUEST TO CONTACT SUPPORT ·
   
   ADMIN
   Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

   I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

   "Workspaces not working, all panels hidden on start up.
   Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

   I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

   Windows 10 Pro, 64 bit
   Intel i7-7700
   16GB Ram
   GeForce GTX 750 Ti

   … more

   3 votes

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6. Pathfinder Merge actually Dividing, leaving cut out objects behind

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   I'm pretty sure this still happens on my windows 10 computer at home as well.

   Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

   Screen Shot 2019-03-05 at 4.06.07 PM.png
   Here you see the objects selected so you can see the outlines and how the layers are organized.
   Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
   Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
   I moved part of the blue area at the top to show the navy object underneath has not been deleted.
   Screen Shot 2019-03-05 at 4.14.20 PM.png
   So with the objects now properly ruined, here's what the layers look like.
   Screen Shot 2019-03-05 at 4.23.59 PM.png
   In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

   But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

   If anyone has any solutions to this you'd earn my undying gratitude.

   Thanks.

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   … more

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   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

   If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

7. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

   Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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   Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Numeric Entry into Control bar measurements sometimes trigger move dialogue instead of behaving correctly

   macOS Mojave 10.14.4

   Illustrator 23.0.4 and also previous versions

   On the control bar I type a numeric entry in the object's width field, expecting to enter the width in the field on hitting enter.

   Instead the Move dialogue opens on hitting enter. (this result also intermittently happens with other numeric fields in the control bar).

   https://youtu.be/OcSeLPFqd3U

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9. "Move Locked and Hidden Artwork with Artboard" not working

   Despite the correct option being selected in Preferences > Selection & Anchor Display.

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   4 votes

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been there.

    @Adobe; I was in contact with Aman Arora (amaarora) of the Indesign support team because Indesign 14.0 had the same bug. That problem was solved in the 14.0.1 update. See discussion: Re: Indesign 14.0 PDF-export: everything in caps after update The problem should be known by your support. Could you please find this bug also in Illustrator, so I can work again with the new Illustrator? Attached you find the sample files!

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Brush Cursor - Art Pen Rotation

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first tried a Bristle Brush, I was really happy that i was able to rotate
    the brush cursor with my pen.. but when i started painting, the brush stopped rotating
    and stayed in the initial direction.
    Even worse: The normal brushes are still as static as in the previous Photoshop versions.

    By not showing the rotation of the brush, it is really hard to set an precise brush stroke
    with the right angle.

    Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

    Best regards,
    Florian"

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first… more

    • 

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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12. Calligraphic Brush Rotation Preview Bug

    I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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13. Problem with Direct Selection tool and scaling
    7 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Most likely it’s because the bounding box got disabled by accident. Please try to toggle it using View > Show Bounding Box command or with a Cmd/Ctrl + Shift + B hotkey (this is the most common way to disable it).

    Comment back if it fixes this for you and especially if it doesn’t.

14. Panels float on top until I click them

    Sometimes all panels get "always on top'' state. To change this, you need to mouse click each panel.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Buggy lines from tool windows

    When I expand some tool windows to the work area the drop shadow from the window remains when the window is closed. This shadow is persistent when I close Illustrator and it is seen over all programs and desktop. It even persists when I restart explorer.

    The only pattern I seem to find is that it only appears with the toolwindows popping up from the "More options" buttons.

    Is it possible this is problem with Illustrator itself of should I search elsewhere for a solution? I have never had this problem before with any other software after year and years of running this set-up. It has only, and still only, appeared when using illustrator.

    ILLUSTRATOR:
    Illustrator Version: 23.0.3

    OPERATING SYSTEM:
    Windows 10 Home (Version 10.0.17134)
    Systemachitecture: x64
    RAM: 16303 MB

    GPU:
    AMD Radeon HD 7700 Series
    Driver Version: 22.19.677.257

    When I expand some tool windows to the work area the drop shadow from the window remains when the window is closed. This shadow is persistent when I close Illustrator and it is seen over all programs and desktop. It even persists when I restart explorer.

    The only pattern I seem to find is that it only appears with the toolwindows popping up from the "More options" buttons.

    Is it possible this is problem with Illustrator itself of should I search elsewhere for a solution? I have never had this problem before with any other software after year and years… more

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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16. Application Frame menu please for Windows Illustratör-Indesign-Photoshop!

    Illustrator, InDesign Application Frame menu please.

    Illustrator, InDesign, MacOS operating system in Photoshop has Application Frame menu.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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17. Improve Large Complex File Handling

    Performance with large files is sluggish & frequently enters the "Not Responding" state. This wastes my time & causes frustration. Files with this behavior include those with many linked or embedded images or complex vector graphics such as expanded brush strokes. However, I cannot find an explanation for this slowness. During these periods, my total RAM usage does not go above 40% & CPU usage does not go above 20%. GPU usage spikes to 100% occasionally but quickly returns to near 0% so this does not seem to be the cause. Opening & saving files takes a very long time & I have a NVMe SSD. Photoshop seems to handle large complex files like a champ & uses more RAM. I could be wrong, but it seems like hardware is being ineffectively utilized somewhere in AI. My best guess as to the cause is that AI is frequently reading data from the scratch disk or file instead of loading it into RAM & reading from that or that it is not parallelized to use multiple CPU threads. I don't perceive a difference between compressing or not compressing the file (in the AI save options). Hopefully this can be improved or I can learn what the bottleneck is.

    Performance with large files is sluggish & frequently enters the "Not Responding" state. This wastes my time & causes frustration. Files with this behavior include those with many linked or embedded images or complex vector graphics such as expanded brush strokes. However, I cannot find an explanation for this slowness. During these periods, my total RAM usage does not go above 40% & CPU usage does not go above 20%. GPU usage spikes to 100% occasionally but quickly returns to near 0% so this does not seem to be the cause. Opening & saving files takes a very long time… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Gradient angle got reset to zero, when using Color Picker

    22.1
    1. Create path
    2. Apply gradient
    3. Change gradient angle
    4. Select gradient stop
    5. Double-click Fill in toolbox to open Color picker
    6. Choose any OTHER color
    7. Hit OK

    Angle got reset to 0 (almost always)
    See attached file

    17 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks & Regards
    Ankit Goyal

19. tools & palette windows keep blipping in and out

    Every other click, all of my palettes that I have open will blip off, then I have to click somewhere on the document to get them to blip back up again. Every. Other. Click! How can anyone draw with this going on?

    Coworkers and I all working on same IMacs with most recent OS Mojave and just updated to 23.0.4 this morning and its still happening. Please fix it.

    Far and away, I have been using Illustrator since 2.0, seriously, and it just gets less and less reliable with every update. Very disappointing.

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. Keyboard shortcut for Offset path changes automatically

    I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.

    Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.

    Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.

    Is thee a way around, or is this something that I'll need to wait to be fixed?

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    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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