Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8131 results found
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Can't open a second illustrator file by double clicking
If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.
it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.
2 votes -
Illustriator does not always open files (Windows 10)
Problem:
Illustriator does not always open files (Windows 10)Don't works:
Illustrator is not open > Windows Explorer > right click on file > open file with > Illustrator opens first file, each further file is opened only with: "Drag and Drop", with open menu from Illustrator or when closing IllustratorAlways works:
Open Illustrator (empty) > Windows Explorer > right click on File > Open File with > Illustrator opens first file and each subsequent fileIs this a bug or what do I have to do to make "Open file with" always work in Windows Explorer?
3 votes -
Blue horizontal lines
Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
imac w/ mojave2 votesThis is certainly not normal. Are those lines only visible on Illustrator?
Since it is not a generic issue please contact our support: https://helpx.adobe.com/in/contact.html -
Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet
Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.
I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.
This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've…
3 votes -
File menu and dialogue boxes black/invisible
Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.
I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of…
4 votes -
Align distribute center doesn't work
Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
11 votes -
Weird Font punctuation behavior?
Version: 23.0.6
OS: 10.14.6I'm experiencing weird font behavior with the Merriweather typeface in Illustrator. It only happens for this typeface and only in Illustrator.
When I try to type ' ," ' (comma + end quote), the spacing inexplicably condenses. When I switch fonts, the spacing goes back to normal. I don't have any special character or glyph settings to my knowledge.
I tried the same type combo in other tools (Photoshop, XD, Sketch), and it works fine and looks normal. This only happens in Illustrator. Any ideas?
1 vote -
Illustrator CC Crashes In Tablet Mode
Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?
Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.
System info attached.
1 vote -
colored paper no transparent PNG
If I simulate colored paper for my canvas background I cannot export transparent PNGs anymore. This worked before just fine and I always used this technique to be able to work with white surfaces on a "invisible" colored background. When I link the Ai into Photoshop it ignores the background as it certainly should.
The weirdest part about it is, that the PNG always has white background (custom background is off) in the export window despite my colored paper being white at all! As soon as I deactivate colored paper simulation, the PNG can be exported transparent again.
I'm a…
1 vote -
'could not complete package' message in Illustrator CC 2019
Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.
3 votes -
AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object
Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.
12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Add anchor point not working on holding pen tool
Add anchor point not working on holding pen tool
I just purchased cc version
5 votes -
Embedding illustrator files creates bigger artwork than original
I use a lot old (or not that old) artwork into some new client jobs (eg: a logo or a background for a new project for consistency purposes) and sometimes embedding prior illustrator files in illustrator creates bigger artwork than original. (when I mean bigger is size i'm talking about. eg.: a square in original file was 10x10mm and when embedded gets 13x13mm)
It happens only when embedding and the only workaround is using flatten transparency.
I still don't know what exactly triggers this issue as it happens with seemingly random files.
1 vote -
Zoomed out of properties panel
I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.
Your expected result : To scroll down to reveal more in the properties panel
Your actual result: UI of Properties panel scaled down in size.
macOS Mojave 10.14.15
Ai 23.0.5Restarting the application reset the scale of the panel.
Is there a way to turn this off so I can't accidentally resize the panel?
2 votes -
Moving artwork generates copies along its path
After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!
I have used illustrator for years and never seen this before.
I am running on Windows 10
Intel(R) Core(TM) i7-4770…
1 vote -
Stroke/Fill Selection From Library
- Windows 10 Pro 10.0.17763 Build 17763
- I change the stroke color in appearance menu from library (created in Adobe Colours), which at first works, if I the for the same element or a different element in my graphic try to change the fill from the library, it will still change the stroke. Happens vise versa as well with fill first. Sometimes it resets if I do some other operation in between and I can suddenly change the other colour fill/stroke, but its irratic. But always depends on first action.
- Change fill from library (or stroke)
- Illustrator changes stroke (or fill…
2 votes -
Small negatiive Offset Path Pica values don't work
Use Picas as document unit.
Select an object
Use Offset Path (Effect or Object Menu option)
Try toEnter a small negative value like -0p5
It wont allow you to use a negative value.between 0p0 and -0p11
Switching to a different document unit works.
See: https://forums.adobe.com/message/11113927#111139273 votes -
Very glitchy Free Transform tool
This sure can't be right - I can't always get this to occur, but when it does happen, it's super annoying. When scaling using the Free Transform tool, there's this choppiness that doesn't allow me to control the scaling. Right now, my best work around is to enter dimension values in the Control Palette rather than use this tool at all. In the video the choppiness during the text object's decrease in size is where I'm undoing the scaling. I don't know if that helps, but maybe it will help to know that the choppy scaling is done in steps…
1 vote -
Type size shortcut doesn't work
Cmd + shift + > for enlarging the type doesn't work both on my Illustrator & Photoshop.
For reducing the size, it works well. (cmd+shift+<) I did reset both of them, and it fix the problem just a while before it's coming back.
1 vote -
Choosing Fit On Screen option from the dropdown in the status bar pans to next mouse click position
When I click fit on screen in the screen size (I don't know the actual name of the option thing) option it fits to the screen THEN will move to where the mouse is clicked next, just like the zoom tool. This is decreasing efficiency of the app for me.
2 votes
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