Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7560 results found
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Compound shape bounding box issues
MacOS Sierra (10.12.6)& illustrator 23.0.1
A compound shape of multiple objects should be acting as a single object so its bounding box should maintan the same (as group's does) but it keeps resetting after any rotation.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Basic or Advanced setting for toolbar does not work everytime I open Illustrator.
Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot change the blending mode when the gradient tool is selected (windows 10, ai 23.0.1)
Is this a bug or a feature? If this is a feature then it is very uncomfortable.
In version 22 it was possible to change the blending mode with the gradient tool selected.2 votes -
Unwanted spacing when hitting certain keys
Mac OS 10.14.1 running Illustrator 23.0.2
When entering text, certain keys will make the cursor skip around, not allowing the proper formatting of the text.I was trying to type G. Echinulata, and when I got to 'n', the cursor skipped backwards, separating the first and second part of the text. Using an upercase 'N' seems to work as expected.
I've experienced this with lowecase 'n', and 'f'.
1 vote -
copy and paste only works sporadically with Wacom tablet. All AI versions up to CC 23.0.2
From at least version CS6 to CC 23.0.2 copy/paste when using a Wacom tablet only functions some of the time and I can't figure out a pattern to the behaviour. Using a mouse on the same system had no such problems. This is either using shortcut keys or the Edit menu commands. Problem on Win 7 Pro, although I've heard reports of it occurring on other O/S. This may be a partner to the "sticky rotate centre" issue reported elsewhere and which also occurs on my system.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Panel "Dropdowns" appear on wrong monitor
If the Panels are on a second/external monitor on Mac OS, Illustrator renders the dropdown information (ie font size, stroke width, arrowhead type, rotation, Transparency type) not on the second monitor, but back on the Main monitor/iMac.
The example shown has the latest build, with panels on the right monitor and artboard on the iMac screen. Trying to select from the Stroke Width drop down menu puts the options on the iMac screen instead of within the Stroke Panel.
Photoshop doesn't do this, so it's not an Apple thing. Illustrator team, please fix this!
5 votes -
Eye dropper tool crashes Illusrator CC
Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.
1 vote -
Illustrator won't open and I have to force quit every day 8 t0 10 times
Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.
1 vote -
resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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Smart Guides - Center point not usable
When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it dissappears (and doesn't snap) when trying to hover over the Center point itself.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Printing problems with latest Illustrator
The latest version of Illustrator CC 22.1 will no longer print our label artwork. We are a commercial winery and have no previous issues printing these files. We are running Windows 10 64 version 1803 6/9/2018 OS build 17134.165.
As a work around, we tried printing these files from Acrobat DC which is included in our creative cloud package. The files print fine.
We are seeing a lot of people complaining that it is the Myriad Pro font but as I stated we can print the files from Acrobat DC but just not Illustrator.
4 votes -
Selection tolerance does not apply for selecting handles and is broken for points
Selection tolerance does not work for handles selection. You need to be very precise to select them. When smart guides are on, it works, but not when they are off.. For my type of work it's better to work without smart guides.
114 votes -
spell check english
My Illustrator is set to default language English USA but it always does spell check in Spanish. I make sure that it is checked for English in the character tab, but even after changing it to English, my spell check goes back to Spanish. I am running Illustrator CC 2019, 23.0
3 votes -
saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
(macOS) file dialog drag/drop not working as expected
When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.
Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.
Steps to reproduce:
- Open a file save dialog
- Drag/drop a finder folder into dialog
- Note that nothing happened.
- Drap/drop same folder into dialog (again).
- Note that it maybe worked, maybe it didn't.
- Repeat as necessary until it works.
1 vote -
SVG scalingunit
Hello,
Is there an option to export a svg file in mm ?
it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
And I can't find the good ratio to retrieve the right dimensions.1 vote -
Freeform Gradients won't load in complex object groups/compound paths
In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…
4 votes -
Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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MBP 2018 - GPU render, performance extremely slow
macOS Mojave 10.14.2, Illustrator 23.0.1
Performance on MBP 2018 (32GB) is extremely low, even on simple compositions. Working with graphic with active effect 'Drop Shadow' is almost impossible. I have feeling like working od PC from 2008. In outline mode works much better.
On PC (i7 8700, gtx 1060) the same composition works like a charm.
2 votes -
Dragging multiple groups by text anchor deselects other groups.
See attached video. With multiple groups selected, clicking and dragging by one of the group's text anchor deselects all other groups. Only the group with the selected text gets moved.
1 vote
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