Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7687 results found
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Return the ORIGINAL toolbar especially Direct Selection tool!!!
why change the steering wheel? SMH
3 votes -
Generating pixels loop
Back installed to 22.1 because 23 sucks so much and I now run into this endless cycling of generating pixels.
1 vote -
Overall dissatisfaction with Illustrator
The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Direct selection tool not resizing selected artwork
When I try to click on an anchor point and resize my artwork with the direct selection tool, it does not resize the artwork anymore. It just moves the artwork. Fortunately, I can still use the Free Transform Tool to resize objects and artwork. This is on Windows 10 in Illustrator CC 22.1.
10 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .In case you are still encountering this issue and unable to resolve via above provided workaround.
Kindly provide us following information:1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
2)Which version of Illustrator you are using.
3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly…
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Illustrator crashes when I print ink separations as a PDF
Illustrator crashes when I attempt to print ink separations as a PDF. It never used to do this, but now it does. What can be done to fix this?
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Sellection tool won't let me resize shapes
I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
I've alredy tried to uninstall and reinstall and I can´t still resize shapes
can anybody help?2 votes -
Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Click and touch release problems Illustrator CC 2018 Mac High Sierra - cause dictation software
Illustrator v 22.0.1, Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3
Clicking, tapping, with trackpad or wireless mouse (Kensington wireless Turbo Mouse trackball): click/tap does not release, so the object is highlighted or selected and stuck to the cursor as you move it around.
In the layers palette, (The new Properties/Layers) clicking/tapping a layer lock to unlock it may unlock it with a delay, or lock/relock it. The same goes for view/hide visibility for layers. The response is difficult to interpret, possibly because of delays. But it not possible to use…
35 votesWe are not hearing any more comments on this thread. If you still run into this problem due to Dictation software, please reach out to Support.
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"Current proportions" option missing from Illustrator CC 2019
LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
RIGHT (Screenshot from my desktop): The "Current proportions" is missing.Please let me know how to enable this option.
1 vote -
Cannot Scale Images or Text
As I'm illustrating on Illustrator, I cannot scale images or text suddenly. I would uninstall and re-install the program to get rid of the bug, but it keep returning randomly. I do not hit or click on any key or button to make this happen. Every time is comes back on its own unprovoked.
It happens on both my work and home macbook.
A text box, for example would be too small for the copy inside it, but I cannot expand the box because the box seems to be frozen in its exact shape.
I can drag the box anywhere…2 votes -
Text Styles from library not applying to new text in Document
When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.
I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.
I have CC version 2019
1 vote -
Saving a PDF compatible causes slow saving
I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.
21 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This issue has been fixed.
Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.Thanks & Regards,
Illustrator Team -
Version info disappeared from “Get Info” of Finder
macOS 10.12.6
CC 22.1For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
When checking with xattr command, com.apple.ResourceFork did not exist in those file.
Did the specifications change?18 votesResource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
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Sentence case deletes first letter of each line.
I use the change case multiple times daily, since I frequently receive text content in all caps. I recently started using Illustrator CC 23.0.2. Anytime I use (specifically) the "sentence case" option it deletes the first letter of each (paragraph) line. It's extremely annoying. I have to open InDesign to do it and change it there, then bring it back into Illustrator.
1 vote -
making postscript file
i working with illustrator from cs4 and cs5.
in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
and this is very time vested process.
with the best regards.
thank you2 votes -
Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken
Running AI on Mac 10.13.6 with AI 22.1.
On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.
…
5 votes -
Properties panel showing wrong properties and text attributes all the time
Properties panel don't reflect correct properties and font kerning and size were not reflecting in the the properties box. Changing a text box affects another text and not the selected text. An yes, I have the latest version and have replaced preferences many times.
4 votes -
Command-s save reverts back a few steps
Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Continuous drag over locks or visibility in layer palette regularly fails when using Wacom
I have experienced this problem on both macOS and Windows when using a Wacom tablet.
1. Toggle visibility of multiple layers by click-dragging over the eye icons.
2. Toggle the visibility of another layer by clicking on the eye icon.
3. Occasionally the last click will be interpreted as being part of the drag gesture and the visibilty of multiple layers will be affected.
4. Undo doesn't see step 1 and 2 as separate. So undoing gets you back to before step 1.You may have to test this for a while as it doesn't happen very often. A few…
1 vote -
Tool Menus Errors: Tool menus click through into the tool options below them.
Tool Menu Interface Errors:
I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
Am using the latest Illustrator on Win10. See…4 votes
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