7468 results found

1. new document dialog closes if you're a power user (fast)

   Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.

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2. Character Styles and Color Picker

   Assigned a color value of #c0c0c0 to a Character Style. Selecting the same text and then checking the color in the Color Picker returns a hex value of #bfbebe. Ideas?

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Illustrator Active Window lags when plugged into an external monitor

   I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. No icon - can't recognise file type.

   Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

5. Text content differs from "path" preview to print preview

   Text content differs from "path" preview (Cmd Y) to print preview (or GPU). In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I could not understand much looking at the screenshots.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Selection tool Lagging and moving objects on click- High Sierra (macOS 10.13)

   I have been an illustrator user since 2000.

   After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

   I know 2 other people having the same issue since the most recent illustrator update. What can I do to fix this?

   I am using a mac, magic mouse, and OS 10.13.

   Thanks

   I have been an illustrator user since 2000.

   After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

   I… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Artboard resizing bug

   Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
   This time I have it on video, but this issue remains until the first CC version, maybe more.

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8. new document jumps to last page instead of first page

   Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.

   Am I missing something? Never use to do this.

   Thanks!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   We open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. gpu view shows nonexistent shapes

   when i view using GPU it shows nonexistent triangular shapes which i can't even select

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10. Complete system crash when using Puppet Wrap tool

    Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.

    macOS Mojave v10.14
    iMac Late 2014

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11. File Bloat

    I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to 3.5 MB. Something is clearly wrong in the saving process - I had even done "save as" several times with the same name to prompt the new file to overwirte the old file. It is crazy, like playing leap frog if as I go along to keep a project from getting too big I must constantly copy all work and paste to a new file.

    I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to… more

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12. When open Illustrator 23.0.1 (MAC) none of my menus are available, drop down but can't click on any thing
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. New Project Screen Overflows Window

    When I create a new document in Illustrator (either by clicking "Create New" or by using Ctrl-N), the New Project screen overflows the window so that the document setup bar is cut off. When the window is smaller, the leftmost edge of the bar is visible; when the window is fullscreen, none of the bar is visible. (See attached screenshots.)

    This has been going on for several weeks. I have tried restarting Illustrator and restarting my whole computer, but neither helps.

    I am running Illustrator 22.6 on a Windows 10 laptop.

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14. Replacing symbols only works in properties panel

    Replacing symbols only works in properties panel not in symbols panels for some odd reason

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15. Adobe Illustrator Hidden Layers Show In InDesign

    When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

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16. Both Free Transform tool and bounding box treat narrow objects wrong

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the top edge of the PATH, as intended, but from the top edge of the FRAME, which is taller than my path because of this large markers.
    This is ridiculous.

    Next, I undo my changes and turn on bounding box.
    It does the same thing.

    Kinda related ti this one:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32277853-free-transform-tool-is-still-broken

    This is very-very-very stupid bug to have :(

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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17. Convert all LIVE text to Outline Before Doc IS opened
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18. Printing Resolution Reset

    Illustrator speichert folgende benutzerdefinierte Druckvorgabe nicht, und setzt sie sogar beim erneuten Öffnen des zuvor gespeicherten Dokumentes zurück.

    Datei > Drucken > Ausgabe > Auflösung

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    0 comments  ·  Print  ·  Edit…  ·  Delete…  ·  Admin →
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19. V23.0.1 Unable to drag artwork from Illustrator to PowerPoint and be able to ungroup the artwork.

    Yesterday I was able to drag and drop my artwork from Illustrator to PowerPoint and ungroup the artwork. Today after I updated my Illustrator software I can't do this. The drag and drop places an uneditable image.

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20. stroke

    Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Thanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.

    Thanks
    Anish Kumar
    Illustrator Team