7467 results found

1. Bounding Box Issues - Incorrectly including shadow on some objects

   There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm also including reference from a previous bug I reported that is still unresolved relating to the bounding box not rotating with certain objects as it had in previous versions of illustrator (as shown in the bottom of attached jpeg)

   Mac High Sierra - Illustrator 22.1

   There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm… more

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2. SVG Export Missing XML Encoding Tag

   The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

   It exports the svg without this tag at the beginning of the file.
   <?xml version="1.0" encoding="UTF-8" ?>

   14 votes

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   Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Rotate tool Glitch

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let go of the alt(copy key). This has been happening to me for weeks now. Please help :'(

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let… more

   9 votes

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Vector/Line Drawing Issue - unwanted lines appearing when zooming

   When zooming in on a vector line feature, unwanted lines keep showing up as I zoom in. Once I zoom out to a certain extent they disappear.

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5. AI CC2017 open slow, lags, slow response while while working in Windows 10

   AI CC2017 open slow, lags, slow response while while working in Windows 10

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   Need More Info  ·  Anish Kumar responded

   Hi,

   Thanks for reporting the issue and sorry for the inconvenience caused .
   I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

   Version of illustrator you are currently working on
   Your hardware specs
   Is this specific to some file?
   If yes will it be possible for you to share the file with us at sharewithai@adobe.com

   Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

6. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

   AI 22.0.2
   All units are set to 'px'.
   Appearance stroke width dropdown says 'mm'.
   Stroke same dropdown says 'px' all right.

   15 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Closing this report as this no longer happens in latest versions (24.1.3)

7. Exporting to JPEG(Optimized) results Progressive JPEG

   I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
   Please check it.

   3 votes

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8. New document causes crash

   When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

   7 votes

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

9. fonts do not drop down. They did yesterday, but not today. Reinstalled to no avail. Drop down works in all other apps.

   The title says it all
   Font drop down no longer works

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   Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63, 64, 66...

    Same thing happens for X axis.
    I HAVE to use Move dialogue EVERY time I want to nudge an object.
    I make this so fast already that AI sometimes does not keep up with me.
    I want to use arrows, please, fix them for me!

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,… more

    18 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. "Move artwork with artboard" doesn't deactivate when moving artboards with arrow-keys
    19 votes

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    10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

12. Asset export drag&drop doesn't work for group contents.

    1. Enter a Group of objects in isolation mode.
       1. drag'n'drop an object or a subgroup into an Asset Export tab

    Expected: object added as Asset for export.
    Observed: the panel is not reacting.

    2 votes

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13. PDF's Not Saving Correctly

    As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

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    5 votes

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14. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes

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15. Adobe Color Themes panel becomes blank and unresponsive

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.

    Thanks for any thoughts!

    Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.… more

    4 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. blending application inconsistent in groups and appearance

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the group that have the same blending modes and opacity settings as were set up in the appearance panel.
    The group itself will inherit the settings too, but now the selected blending mode does take effect, and the result after the expansion is significantly different than before.

    It appears that before the path is expanded the top level blending setting is not having any effect if the "Isolate Blending" checkbox is checked.

    The result before expansion should be the same as after.

    Also, when a document with such appearance setup is saved as PDF, it looks different. It appears that PDF does use the blending mode specified.

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the… more

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    4 votes

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17. Smart Guide not working properly

    Smart Guide not working properly. Every time AI start up, I have to uncheck the Smart Guide and check again to make it work. Its definitely

    5 votes

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18. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type Options then Illustrator changes the width to 13.888 inches. Then I have to manually correct the width of these area type boxes by dragging the bounding box handles. This often means making an extra object or guides set at the correct width to which I snap the area text.

    The 13.888 inch limit in Area Type Options should be removed!

    Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

    This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

    I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type… more

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    11 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Import of images with Version 4 ICC color profile (P3) corrupts image colors on macOS 10.13.5

    Adobe Illustrator CC 22.1, macOS 10.13.5
    Steps to reproduce:
    1. Get an image with newer ICC profile like P3 (wide gamut). Such are screenshots from newest iOS devices (e.g. iPad Pro, iPhone X)
    2. Drag to canvas or import file into Adobe Illustrator
    3. Observe actual result (see screenshots)
    4. Compare with file open in other apps (InDesign, Sketch, Preview for mac)
    Expected result: images should be visually the same
    Current result: build 22.1 completely corrupts colors. Image is barely recognizable.

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    3 votes

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20. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

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    10 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh