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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7689 results found

  1. Ungroup hotkey does not work

    'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.

    4 votes

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    2 comments  ·  User Interface  ·  Admin →
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  2. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank…

    11 votes

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    9 comments  ·  Type, Fonts, Text  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  3. Can't randomly rotate an object anymore

    Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Action to merge swatches

    Make it so we can create an action to merge swatches again like CS5!!!

    20 votes

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    3 comments  ·  Actions  ·  Admin →
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  5. Can't draw inside?

    Hi. I am trying to draw inside a capital letter. I have tried both converting type to outline by itself and then converting type to outline and then expanding the object, but the "draw inside" option remains grayed out.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  6. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  7. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

    11 votes

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    12 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

    11 votes

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    10 comments  ·  Symbols  ·  Admin →
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  9. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

    32 votes

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    37 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. In Illustrator 23.0.1 the Zoom tool doesn't work to zoom to center if I pull a square box with the tool

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Can't open files from Microsoft Outlook or any other outside source!

    Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  12. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

    7 votes

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    11 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Changing default units reverts back on relaunch / restart

    I can't change the default units. When I change the unit in General from inches to Point. Illustrator reverts it back to the inches again when I restart the illustrator. This is super annoying. Please don't need to upgrade the feature of illustrator just fix the existing ones and give us a bug-free application.

    27 votes

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    20 comments  ·  Documents and Artboards  ·  Admin →
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  14. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

    I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Tools not snapping or showing blue line path or anchor points

    The Pen and Direct Tool are not snapping or showing the blue line path when drawing with the tools (Pen tool, Curvature tool, Direct Selection Tool) I have googled forums to see what the issue and it seems to be something that happens when the software is updated every so often or something like that, and shortly before I encountered this issue about 10 minutes ago my software got an update... please fix this :(

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. Illustrator crashes when trying to open any type of file

    Windows 10, HP Laptop
    500 GB Solid State Drive
    8GB of RAM

    Adobe Illustrator 2018 and 2019 (just updated)

    I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. typing in Hebrew

    Whenever I try typing in Hebrew the letters go in the wrong direction, and I have no option in the paragraph pannel to change it as I know there is supposed to be. What should I do?

    5 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Unembed for Black and White Bitmap

    Adobe Illustrator 22.1
    macOS High Sierra 10.13.3

    The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.

    12 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Type Tool is in with the Pen Tool Group CC 2019

    The Type Tool is in the Pen Tool Group! Has to be a glitch!

    0 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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