8135 results found

1. Make it usable on ipad - Draw is extremely inferior

   Adobe Draw is an inferior product to Illustrator. The promise of creating vector art and moving it to Illustrator only works about half the time and you do not have the ability to interact (select manipulate etc) individual objects. I am sure that it is complicated to make a desktop software work on an ipad but honestly, I am a bit confused as to why this does not exist. My computer has way less space than my ipad pro. It also allows me to plug a tablet in and use a stylus throughout illustrator to do whatever I want. I don't understand why this is not translateable to an app on the ipad where I use my stylus directly on the screen other than there is probably some money somewhere to be made by someone. Please make it easier for designers to use your products with the best tools on the market. Thanks.

   Adobe Draw is an inferior product to Illustrator. The promise of creating vector art and moving it to Illustrator only works about half the time and you do not have the ability to interact (select manipulate etc) individual objects. I am sure that it is complicated to make a desktop software work on an ipad but honestly, I am a bit confused as to why this does not exist. My computer has way less space than my ipad pro. It also allows me to plug a tablet in and use a stylus throughout illustrator to do whatever I want. I… more

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2. Type resizing issue in Illustrator CC 2019 v23.0.1

   If I try to change the point size of a typeface on type that is indeed selected (any typeface - not specific to any one in particular), while I can select or type in a specific size in the type "window" (cmd T to open, or I just open it from my docked windows) it has no effect on the actual size. I can change the size using the panel across the top (see attached screen cap) just fine.

   This just started happening today. I've done no updates related to my OS (latest version for Mac of Mojave) or Illustrator.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Freeze on First File Opened if it has Missing Fonts

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may have missing fonts.

   Illustrator CC version 22.1
   OS: Windows 10 Pro, version 1803

   1) Launch Illustrator
   2) Open Ai file
   3) If the first file I open after launching Ai has missing fonts the program freezes before it populates the missing fonts dialogue box. I have to force quit the application from task manager and relaunch.

   Any subsequent files that are opened after the first file do not have this issue regardless of missing fonts. I am currently working around this issue by opening a file that I know has no missing fonts first before I'm able to open any files that may… more

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   19 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Please update Illustrator to version 23.0.3, we have fixed this issue in this version.

   Thanks & Regards,
   Raghuveer Singh

4. Can't upload illustrator files to bug reporter
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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Intermittent SVG Text Export Bug

   Intermittent SVG Text Export Bug

   In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

   The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

   This issue makes post-export parsing/processing difficult because you can't depend on the document structure.

   I have an example file with two text elements where one exports properly and the other does not, but when attempting to attach the interface here states "Invalid File type: .ai files are not allowed."

   Intermittent SVG Text Export Bug

   In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

   The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

   This issue makes post-export parsing/processing difficult because you can't depend… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Double-click open ai file results in error but dragging in works

   When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."

   However when I drag and drop the file into Illustrator it opens no problem.

   This error started happening in the last few days.

   Please advise.

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   0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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7. Hide File Extension on Export

   It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?

   4 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. artboard

   I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
   And export options were probably without ‘Use artboards’ tick.

   P.S. Please always provide the file you have problems with!

9. Illustrator cc2019(v23.0) テキストをアウトライン化すると元の位置からズレる

   テキストを効果→パスの変形→変形で回転したものを、アウトライン化すると元の位置からズレます。フォントのサイズが大きいほどズレが大きいようです。
   印刷会社へ入稿する際や、納品する場合も必ずアウトライン化したファイルを作成するので、このズレは致命的です。
   早急に改善していただきたいです。

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. broken web links in documentation

    In https://helpx.adobe.com/illustrator/using/image-trace.html#

    https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_AutomaticTrace_Md_N@2x.png

    https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_TracingPhoto_Md_N@2x.png

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    1 vote

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    0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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11. Object Resize & rotate function not working as of update on 06/9/19
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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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12. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

    Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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13. lastest update crashes CONSTANTLY

    Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.

    For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.

    5 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. cursor lag cc2019

    Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

    5 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Toggle selection/brush tool bug in new Illustrator update

    Selecting multiple objects no longer works with the latest update. Also cannot toggle between brush and select tool using command key. This is a bad problem. Please help.

    OS 10.14.5

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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16. workspace options not available

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    Screenshot_1.jpg
    67 KB
    1
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    Jordon shared this idea · Dec 19, 2018 · Flag idea as inappropriate…
    REQUEST TO CONTACT SUPPORT ·
    
    ADMIN
    Ashutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) responded · Dec 24, 2018
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    I can't figure this out. Clearly someone else has had this issue, but there is no published solution. From your archive:

    "Workspaces not working, all panels hidden on start up.
    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    … more

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Pathfinder Merge actually Dividing, leaving cut out objects behind

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    I'm pretty sure this still happens on my windows 10 computer at home as well.

    Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

    Screen Shot 2019-03-05 at 4.06.07 PM.png
    Here you see the objects selected so you can see the outlines and how the layers are organized.
    Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
    Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
    I moved part of the blue area at the top to show the navy object underneath has not been deleted.
    Screen Shot 2019-03-05 at 4.14.20 PM.png
    So with the objects now properly ruined, here's what the layers look like.
    Screen Shot 2019-03-05 at 4.23.59 PM.png
    In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

    But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

    If anyone has any solutions to this you'd earn my undying gratitude.

    Thanks.

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    … more

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    2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

    If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

18. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

    4 votes

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Numeric Entry into Control bar measurements sometimes trigger move dialogue instead of behaving correctly

    macOS Mojave 10.14.4

    Illustrator 23.0.4 and also previous versions

    On the control bar I type a numeric entry in the object's width field, expecting to enter the width in the field on hitting enter.

    Instead the Move dialogue opens on hitting enter. (this result also intermittently happens with other numeric fields in the control bar).

    https://youtu.be/OcSeLPFqd3U

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. "Move Locked and Hidden Artwork with Artboard" not working

    Despite the correct option being selected in Preferences > Selection & Anchor Display.

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    4 votes

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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