Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8265 results found
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Save Default Folder not adjustable
Im missing a save settings option to set a default saving folder. if anybody had the same problem and was able to find a way-text me!
1 vote -
can't open file properly
v23.03
I can't open some file It hangs on interface background, it shows all layer of my file on my layer tab but I can't see any of my illus, I try to switch on-off the eye in front of the layer and it can't help.
So, I downgrade to v23.02 and all the problem are gone and I think you should fix it before this bug goes with the future version.1 vote -
Direct Selection Tool not showing bounding box
Hi,
When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.I'm using the latest release - 23.0.1 on windows 10 (updated).
Thanks
Ori Manor5 votesIt seems like the problem is not about the bounding box...
If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.
If that’s the thing for you (or not) — please comment back.
As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.
If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.
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Print not responding
I can open files but when I send to print I get the message 'Print not responding' and Illustrator crashes. I'm using Illustrator CC 2019. I have reinstalled my Creative Cloud and Illustrator app but it just won't print. I've never had this problem before.
1 vote -
laggy after placing linked files
When I place a JPG in my file (linked, not embedded), my Illustrator file becomes laggy. It lags when I pan across the file or zoom in and out and takes longer than usual to save the file. I've noticed this as a problem since the latest update of Illustrator.
System specs:
Mojave 10.14.5
imac (retina 5k, 27-inch, 2017)
3.8 GHz Intel Core i5
64 GB 2400 Mhz DDR4 Ram
Radeon Pro 580 8GB graphics card2nd monitor is an older 4k imac
running Illustrator 23.0.4
1 vote -
'Divide Objects Below' divides hidden layers
'Divide Objects Below' command also divides hidden layers. Illustrator then crashes.
1 vote -
Symbols | Mapping stroke to 3D-Model will distort stroke
Hi together,
recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.
All details can be found at Adobe Illustrator User Forum here:
Symbols | Mapping stroke to 3D-Model will distort stroke
Laubender Mar 21, 2019
https://forums.adobe.com/message/10989571#10989571Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.
The only workaround that will help is rendering the elements to an image and implement the placed and not linked image…
2 votes -
saving colors to adobe is disabled please contact your IT administrator
Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379
This has happened numerous times over the past few months.
I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:
"saving colors to adobe is disabled please contact your IT administrator"
I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.
Hope that helps - looking forward to a fix.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pen Pressure not working
For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator V. 23.0 crashes repeatedly
Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.
I uninstalled 23.0 and went back…
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 23.0.1 slow, lags, and crashes
Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.
11 votes -
Can't search on network drives within Illustrator on macOS
Hi,
I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.
The problem is also happening on my other iMac as well.
macOS version: 10.14.5
Illustrator version: 23.0.32 votes -
Tool panels are enlarged or scaled up
Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Info panel makes illustrator behave sluggish
Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).
8 votes -
Artboards name disappear or change back after renaming (often when pasted)
After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.
AI version: 22.0.1
51 votes -
Export JPG/PNG (any format) in same folder of AI file (like before)
Hello, since update (CC 2018 22.0.0), when I do file>export> as jpeg, the file location is the last used and not the same as the AI file just open.
This can seems not important for you, but I do this 40x per day and now it's a waste of time. In CC 2017 this was ok.
I have to browse all the folders on local network .. to find my folder and it's boooooring.
There is no setting for this in preferences.
Thank you for your help.
(we are a infographist team and all complains about this.)
143 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Cannot close main application window with keyboard shortcut
When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
File open error message
This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.
1 vote -
Huge glitch
I'm working on a Windows 7 in Illustrator version 23.0.1
The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.
After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.
Attached are screenshots of the glitches.
1 vote -
Direct Selection tool not working correctly after image trace
After using the image trace tool and selecting either high or low fidelity, sometimes the direct selection tool stops working correctly. Although you can still use it, it doesn't highlight the points when you actually click on an object. Once you create a new project it works but it stays broken in the old project forever.
1 vote
![CropperCapture[1].png 7 KB](/assets/213344926/CropperCapture%5B1%5D.png){kind=link}
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