Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Dynamic Symbols don't move when direct selecting.
If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.
Definitely need this to work for my workflow. Thanks!
3 votes -
Phantom Artboard keeps appearing
After I have created multiple artboards, and click to rearrange them, I keep getting this phantom artboard that shows up. It doesn't seem to be an actual artboard - I cannot select it with the artboard selection tool, and it doesn't show up on the artboard list, but it's there, being annoying visually, and since I can't select it, I can't figure out how to make it go away. I've tried to close and reopen the file, as well as the program. The only thing that has made it go away is to recreate the artboards in a new file…
1 vote -
Blob Brush leaves temporary marks
When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.
39 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
16 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
JPG Import bug CC 2019
macOS 10.13.6
Ai 23.0Try to open or place a .jpg or .jpeg file
-> Error-Message "File could not be read because there was an error"Does work with other images. I attached the original image.
(After running the image through imageOptim the import works)
2 votesHi Jan,
Thanks for logging the issue.
Is it possible to share the source JPEG file with the AI team at:
sharewithaiATTHERATEadobeDOTcomIf possible please also do share the steps that how you created the JPEG file.
With Best Regards,
Illustrator Team -
Can't select or hide layers, AI instantly changes it back
All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
22 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
Font Size resets to 12pt when new font family is chosen
Changing font face also changes font size.
Steps to reproduce:
1. Select text with text selector tool
2. Select a new font face from the font face drop down menuExpected results: font face changes while all other font properties remain the same.
Actual result: font face and font size properties change.
Using Illustrator v22.17 votes -
edge lossy and distorted after exporting AI file as PSD
When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot1 vote -
Progress Bar freezes when clicking on Menu Bar
While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.
2 votes -
Character Styles and Color Picker
Assigned a color value of #c0c0c0 to a Character Style. Selecting the same text and then checking the color in the Color Picker returns a hex value of #bfbebe. Ideas?
4 votes -
Pixels out of alignment when copied from library
I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.
The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.
Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or…
3 votes -
CMD + D keys not working, and unable to rotate and copy object multiple times around object
Trying to rotate object multiple times around a circle, but CMD + D not working. Also when using rotation box, after clicking 'copy', command box automatically exits without even clicking OK and i'm taken back to drawing board without being given option to copy object again.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
layer
The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!
2 votes -
paste remembers layers doesn't work if original layer is hidden
Steps:
create object on layer.
Copy object.
Hide layer
create new layer
paste object with new layer selected.It will warn you that the layer you're attempting to paste onto is hidden. But....no it's not. I have the "paste remembers layers" checkbox turned off.
This is either a bug, or someone should stick close to someone who actually understands user expectations.
4 votes -
All new & existing .PDF registering file type as only .AI
System: MacOS High Sierra
All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.
This also affects the ability to view PDF after creation as it doesn't pop up like previously.
This wasn't the case previously it has just changed for me today.
Help?
1 vote -
Adobe Fonts dont sync properly with Typekits fonts purchased.
My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing
4 votes -
iMac pro
I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
You call this professional?I made several
3 votes -
brush pressure lag
the new update makes the brush with a calligraphic pressure sensitivity lag on the beginning of the stroke. it makes it next to impossible to get a clean start to the line.
5 votes -
1 vote
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Masking in Illustrator not Working
The masking isn't behaving as normal in illustrator CC. I'm not sure if something is amiss on my end, but my standard workflow isn't giving me the results I'm expecting.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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