Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8134 results found
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Can't add Anchor points
I've been on all the forums and I've tried everything suggested.
I can't add anchor points - I have a new MacBook Pro.1 vote -
Freeform Gradient line mode misbehaviour
The new Freeform gradient tool seems to be full of bugs :(
One such example is when you are working with a line type gradient that has 3 or more points, selecting a certain point, double clicking to change the colour and then selecting the eyedropper will change the point selection to the most recently created point.
Illustrator 23.0
MacOS 10.12.66 votes -
Touch Workspace Inconsistent
I have a Dell XPS 15 9570; it's more laptop than tablet, but it does have some touchscreen functionality.
When I first launched Illustrator on this device, I had the option to use touch mode, which was awesome.
For some reason though, it is no longer accessible. I've checked the workspaces menu, window>wirkspaces, etc. Nothing. There's not external keyboard connected (the laptop has a built in keyboard), I've restarted illustrator, I've tried different document types, I've switched my OS between tablet mode and laptop mode... nothing.
I'd really like to be able to use this mode again. Any advice?
2 votes -
GPU preview glitch
I encounter this glitch since introduction of GPU preview.
Only now I managed to narrow down the conditions to replicate it.When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.
This does not happen when the Control pane is…
3 votes -
Export to EMF file causes Crash
When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.
3 votes -
handles
- Version 23.0.1
- I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.
3 votes -
Have to zoom a lot to reveal middle handles with small objects
MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 MtIt seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.3 votes -
Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?
I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.
I have uninstalled and reinstalled three times and the same happens every time? Please help!
7 votes -
crashing
illustrator crashes every time i use the blob brush
1 vote -
Illustrator not responding after scaling
Every time while I use transforming tool it happened! I've to save and close the file.
System info:
iMac 27 inch I5 late 2013 - 32gb ram
Ai CC 2018
OS High Sierra1 vote -
Regular Crashes
October Release just kept crashing...had to revert to previous release to prevent losing work and time
8 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Inconsistent line thickness with Surface pen + touch zoom
Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.
System information:
Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
Windows 10 1803 (17134.648)
Illustrator CC 2019 (23.0.2)Steps to reproduce:
- Open Illustrator a Surface Pro device for this test
- Create a new document
- Select the Paintbrush Tool, then select the Touch Calligraphic Brush
- With the Surface pen, draw a line with variable…
1 vote -
Illustrator files hides from Finders "Smart folder" search
I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…
1 vote -
Selection tool does no allow to resize a selection
Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteMost likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.
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Illustrator opens with all settings lost and menu area unable to grab
OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)
I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.
1 vote -
Scrubby zoom is not allowed if gradient is used
If i use a gradient, the scrubby zoom is not allowed. Please fix it.
1 vote -
Oversize UI Elements in Ai 2019
I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.
I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.
I do…
2 votesPlease refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface -
Rotation too easily happens! Screws up resizing and selecting.
This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.
4 votes -
White bars over the screen when turning Overprint Preview off?
Hi
Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.
Can anyone suggest a more permanent fix please?
Thanks
Ben
OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3
2 votes -
app lock up
23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?
1 vote
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