Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7416 results found
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Error using picas
This error has existed in Illustrator since at least version 10, in 2001.
Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.
Select any object.
Go to Object > Transform > Move…
Enter a negative value higher than -1p0. e.g. -0p9.
Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.
In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using…
6 votesThank you for reporting the issue. We have added the issue to our backlog
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6 votes
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Bug: Object Coordinates Not Aligning with Page
When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)
The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.
Details:
* It happens when the group of objects on the layer is selected
* Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
* A stripped down file where the…1 vote -
Can't reset the bounding box of a square that's been rotated 45 degrees
I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.
5 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Convert to shape tool
When using the convert to shape tool / ellipse:
Select circle imported from PDF that has 100's of points around perimeter. Use convert to shape, ellipse option. If I set the tool to "relative", and the value to zero "0", then the converted shape should match the original. Instead, the shape is larger, because it is using the size of the box inscribed in the circle instead of the diameter (or width and height). Please fix this.
3 votes -
Bug when Setting Artboard Ruler Origins
Ai v 22.0.0
macOS 10.12.6After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document
I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.
I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at…
4 votesUnder Review · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) respondedInternal bug tracking ID : AI-4209945
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Screen flashes with large slice in screen
I am using Adobe Illustrator CC version 22.1. I open a new document, and no matter what the content, the screen flashes in and out and then a large triangle shaped slice appears in the screen. I cannot use Illustrator at this point. This program costs way too much money for this. Please see attached.
2 votes -
Illustrator CC won't embed color profile correctly
Windows 10 64-Bit
Illustrator 22.0.1Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
My colormanagment is synched via Bridge.6 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot turn on GPU performance, NVIDIA card
Cannot turn on GPU performance on Nvidia card
My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
Please fix it, thanks2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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PDF file objects and font look different than in the .ai file
Hello!
I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
- the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files…1 vote -
Slow new start screen
New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.
2 votes -
SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them
When exporting to SVG, some tags are ignored and some are not for the same document and export event.
I tried reproducing the problem and were successful.
Also, I tried fixing the problem and were, in a sense, successful.Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.
Another fix is to save…
5 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
graphic style library don't load at startup
Hello,
Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.
5 votesThis issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.
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A clip group containing a compound path that borders an artboard often gets stuck as selected
A clip group containing a compound path that borders an artboard often gets stuck as selected. Scaling the clip group (then undoing) causes the group to become unstuck as selected.
2 votes -
Change color in scaled dynamic symbols looses strokes scale
When you place a symbol and scale it, of course, its strokes are scaled.
But if the symbol was dynamic, and you try to change the color, then all the other parts MIGHT get their own stroke "unscaled".
Look at the video below where all my shapes strokes reverted back to 24px instead of 50% scale (12px) If I had a more complex set of items, I can't imagine how to use dyn symbols at all, that's sad.
The linked image also shows that.
1 vote -
My Illustrator CC window will not minimise into the dock?
Hi,
Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)
All it will do is when you double click it fills to fit screen and then the opposite.
I have posted this onto the forum and others have mentioned that they are also experiencing this problem.
(I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)
Please could you help…
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
Serious Bug: Corrupted Files
When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
vtiencoding:SR|utf8-nl
vtitimelastmodified:TR|14 Sep 2017 22:38:49 -0000
vtiextenderversion:SR|12.0.0.0
vticacheddtm:TX|14 Sep 2017 22:38:49 -0000
vtifilesize:IR|131211
vtibacklinkinfo:VX|
If I save it in 2018, then the…3 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Issues with changing tint by typing in % value and hitting Return key
Illustrator 2018 CC 22.0.1
Mac OS El Capitan 10.11.6As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.
4 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) respondedPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selecting text with triple-click and navigating it with Cmd-arrows
Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.
Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.
Triple clicking now selects from Paragraph return to Paragraph return.
This is definitely a BUG.Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.
You can copy the hidden paragraph return and search for this. The search field will…
4 votes
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