Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7691 results found
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Zoom to mouse location
Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.
12 votesPlease try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.
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Adobe Illustrator is Changing the Colors Defined in My Swatches?
I am trying to create a color swatch library that mages the Pantone color manage applications values... But I am noticing when I define a specific swatch and then reopen it the values are different then what I orginially entered.
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment
Illustrator CC 2018
Windows 10I have a Group, containing other sub-Groups.
I enter Isolation mode by double-clicking on the Group.
Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
It works with single objects but not with sub-Groups. It's very handicapping.10 votesThis issues is no longer reproducible, tested this on 26.1. Closing this issue, please add your comment if you still see this issue.
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Edges are not aligned precisely to fills and strokes
After last update, the edges of selected objects seems shifted compared to shape outline about 1 pixel, while anchor point is centered.
When zoomed it's not well visible, but with small objects it's very annoying.6 votes -
Selecting font for styled text
While trying to change the font of a styled text box by scrolling throgh the font list, the list glitches and closes. Sometimes selecting a different font randomly and sometimes there font of the text box stays the same.
Happening on multiple files with different-styled text. The issure does not seem to happen while working with regular-styled text.8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018 Crashes when using Specified Steps (Blend Tool)
I'm having a problem in the 2018 version of Illustrator when using Specified Steps under the Blend Tool. The problem occurs when I click preview in the Blend Options box after selecting Specified Steps. Upon clicking preview a progress box pops up that says "Reading Illustrator File" and basically sits there. When I loose patience and close out, the whole program shuts down. I've never experienced this before in any previous version of illustrator and was hoping someone could help shed some light on the issue. Thanks in advance.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Transform and Transform again
Older versions of Transform again would let you transform any object the same as the previous object. This function no longer works. If I draw a box and transform it, I want to be able to transform a text object the same without using percentages. Because I am not always transforming a percentage. I may be transforming different objects to be the same height, but the tool does not allow this anymore. Please bring back the original functionality of this tool.
2 votes -
Offset pen tool
When I try to draw with the pen tool the point is a couple points offset from where I click with the cursor. I have the latest version of Illustrator on my MacBook Pro and it just started doing this while I was in the middle of a project. I've tried restarting Illustrator but that didn't fix anything.
5 votes -
Illustrator crashing repeatedly
Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.
Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.
Every time the programs crashes it leaves [random string].tmp files in the original files location.
I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator uses UI scaling for menus from main display in dual display setup
Windows 10, version 1803
Illustrator CC (22.1)I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.
Illustrator is set to 'scale to higher supported scale factor'
If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set…
2 votes -
"Apply value and keep text box active" using key command Shift + Return does not work on Mac OS
when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks
1 vote -
Laggy Performance with Rulers turned on
Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.
The effect is the same whether GPU preview or CPU preview is used.
Attached is a sample file with a few hundred rectangles.
With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.
With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.
15 votes -
Right click menu location bug. Win10 200% scaling.
When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.
11 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).
Please update AI & let us know if you are still facing the issue or not.
Thanks & Regards,
Raghuveer Singh
Illustrator Team -
Pasting in front (ctrl+f) places objects outside of the sublayer I am working in.
When I am working in a document I quite often copy and use ctrl+f to paste a duplicate in the same location so that I can just slide it sideways, negating the need for me to locate the object using both X and Y. In one of the recent updates this function has broken somewhat. It has been a nuisance for a while that it tries to paste in the layer it was copied from, but now it does the complete opposite, even when I am in a layer it always pastes outside, unless I select the layer between every…
4 votes -
Illustrator CC crashes every time I try to Export for Screens
Illustrator has crashed 12 consecutive times when I Export for Screens but only when I choose SVG as output.
2 votes -
Illustrator crashes when opening a file using 'double click' that has missing fonts.
Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)
Step 1: I open a blank Illustrator for the first time and it opens fine.
Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.
Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')
Step 4: I have to close Illustrator using the task manager.
This only happens when the FIRST file I open is opened by double clicking it.…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
30 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Resizing Bug
Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
fix 'sticky' text boxes within sublayers
Fire up Illustrator 22.0 or 22.1 and create a new document.
Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).
Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.
Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts…
2 votes -
can't copy text of typeface name from character panel
selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.
This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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