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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7528 results found

  1. Crash in Illustrator CC 2018 while using Wacom

    After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

    2 votes

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    3 comments  ·  Tools  ·  Admin →
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    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator QE

  2. Rotation tool doesn't stick while I try to change the anchor point

    Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  3. Link and Resolution

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image…

    2 votes

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  4. Create new doesn't work

    when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

    3 votes

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    0 comments  ·  Launch  ·  Admin →
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  5. Rasterizing artwork Overprints being discarded

    When you rasterize art that has overprints the overprints are being discarded.
    Illustrator CC2018 22.1
    See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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    I am closing the ticket due to lack of response.
    Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    5 votes

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  7. BUG: New Window 'aligns' to first window

    Illustrator CC 2018

    When I open a 'New Window' and arrange them tiled or float both windows so that they are both viewable at the same time and then position different views of the document in these two windows, when I start editing text in Window 1 the viewable content in Window 2 'aligns' with the view of Window 1 - why?

    For example, I set Window 1 to view the top of the document and set Window 2 to view the bottom of the document and then when I edit text in Window 1 (top) the view in Window…

    3 votes

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  8. Scale tool isn't working

    20 year user. Been patient through many updates always re-finding my way. This one really disrupted my everyday use. Sorry it's a swing and a miss.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. Flickering cursor & preview bugs in bitmap

    Adobe Illustrator CC 2018 (22.0.1)
    Mac OS Sierra 10.12.6

    The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.

    Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.

    6 votes

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  10. Playing scripts via action with no open documents

    Running scripts via an action only appears to work if there is at least one open document.

    Steps:
    1. Create a simple script (such as app.documents.add)
    2. Save to Illustrator scripts folder.
    3. Record to action via 'Insert Menu Item'
    4. Make sure no documents are open
    5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'

    If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…

    7 votes

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  11. Illustrator splash stays always on top

    This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

    10 votes

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  12. Actions ignore dash settings

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    11 votes

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    7 comments  ·  Actions  ·  Admin →
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  13. Problem syncing with CC Files on startup (sometimes!!)

    Well the title says it all, really!
    It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
    I reïnstalled the program, have the latest updates, etc...
    Maybe I overlook something?
    Thank you.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  14. Error using picas

    This error has existed in Illustrator since at least version 10, in 2001.

    1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

    2. Select any object.

    3. Go to Object > Transform > Move…

    4. Enter a negative value higher than -1p0. e.g. -0p9.

    5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

    In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using…

    6 votes

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    4 comments  ·  Other...  ·  Admin →
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  15. 6 votes

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  16. Bug: Object Coordinates Not Aligning with Page

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the…

    1 vote

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  17. Can't reset the bounding box of a square that's been rotated 45 degrees

    I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.

    5 votes

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    4 comments  ·  Tools  ·  Admin →
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  18. Convert to shape tool

    When using the convert to shape tool / ellipse:

    Select circle imported from PDF that has 100's of points around perimeter. Use convert to shape, ellipse option. If I set the tool to "relative", and the value to zero "0", then the converted shape should match the original. Instead, the shape is larger, because it is using the size of the box inscribed in the circle instead of the diameter (or width and height). Please fix this.

    3 votes

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  19. Bug when Setting Artboard Ruler Origins

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at…

    4 votes

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  20. Screen flashes with large slice in screen

    I am using Adobe Illustrator CC version 22.1. I open a new document, and no matter what the content, the screen flashes in and out and then a large triangle shaped slice appears in the screen. I cannot use Illustrator at this point. This program costs way too much money for this. Please see attached.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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