7690 results found

1. Eraser or Blob Brush tools’ sizes are not adjustable with double-click anymore

   I can't change the dimensions of drawing tools such as the Eraser or Blob Brush tool with double-click anymore and there seems to be no shortcut or any other option to get here, even typing 'eraser' in the help section doesn't show anything.

   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. AltGr key not working

   AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?

   27 votes

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   15 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Ashutosh Chaturvedi responded

   AltGr is supposed to be equivalent to Alt + ctrl.
   At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.

   If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
   This is the reason why we are moving it to the feature

3. GPU bold fat offset artwork

   I have no idea how to properly name that bug, but here're images.
   This bug, once happened in document, stays at various zoom levels, after switching mode to CPU and back several times, stays after document closed/opened. Even after relaunching AI (he threw an error message also), bug stays!

   11 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer happens in latest releases

4. Edges stay visible when you switch from Selection to Brush tool

   When you hover an object with the Selection tool and then switch to the Brush tool with the shortcut it will keep the edges (hover outlines) over it even if you start drawing somewhere else with the brush.

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5. New document few options

   When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.

   2 votes

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6. Save Adobe PDF compression resolutions are mixed up

   When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

   If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

   Thanks! Hope it gets fixed soon.

   When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.

   If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.

   Thanks! Hope it gets fixed… more

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   3 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Blend modes under transparency is not working

   Blend modes under transparency is not working.
   I can't change it from normal.

   I work on my
   iMac (Retina 5K, 27-inch, Late 2015)
   Processor: 4 GHz Intel Core i7
   Memory: 32 GB 1867 MHz DDR3
   Graphics: AMD Radeon R9 M395X 4096 MB
   and a wacom Cintiq 22HD that i do all my drawing on

   •  

   5 votes

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   11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Text lost when updating text of old version

   Illustrator CC 2018.(No problem before 2017)
   Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

   ・Prepare and open files of version 10 or lower
   ・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
   ・Save immediately
   ・Open the saved file
   ・Click on the legacy text part with the mouse
   ・On the warning screen, click [Update]
   → The text that should have been updated disappears

   Reported in the thread of Japan Forum.
   https://forums.adobe.com/thread/2401111

   19 votes

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Unable to import SVG textPath

   Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

   The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

   27 votes

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.0.5 release.

   Thank you for all the feedback.

10. Non Functional Gradient Stroke along/across options when stroke is outside/inside

    make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
    so
    make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

    I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

    First post July 2013...

    https://forums.adobe.com/thread/1263557

    again July 2015
    https://forums.adobe.com/thread/1907689
    again
    Dec 2015
    https://forums.adobe.com/thread/2021452
    Nov 2016
    https://forums.adobe.com/thread/1247459
    Jan 2017
    https://forums.adobe.com/thread/2265213

    made bug reports each time, but always post to the forum so I have a record as well.

    make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
    so
    make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

    I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

    First post July 2013...

    https://forums.adobe.com/thread/1263557

    again July 2015
    https://forums.adobe.com/thread/1907689
    again
    Dec 2015
    https://forums.adobe.com/thread/2021452
    Nov 2016
    https://forums.adobe.com/thread/1247459
    Jan 2017
    https://forums.adobe.com/thread/2265213

    made bug reports each time, but always… more

    19 votes

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    6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is obviously not fixed and requires further inspection.

11. Wrong raster exported with combination of mask, gradient and brush

    I have path with a stroke applied to it.
    Stroke is gradient, applied 'within'
    One point of this gradient has opacity 0.
    This path has mask.
    Mask applied as inverted and clipping.
    Inside this mask I have path with dash brush applied to it.

    All of this looks fine inside AI.
    When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

    See animation and artwork attached.

    15 votes

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12. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After navigation, extension window size will reset

    For now, the only working workaround we've got is to save window size and resize it after each request. However, this solution isn't very elegant as window still moves it's position to default one.

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After… more

    11 votes

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Losing Layers when saving as PDF from CC 2018 and reopening in CC2017

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it in an older version. We send out a lot of files this way and has been an issue since updating to 2018. If saved as an .ai file it is fine but it should work as a PDF also as it did in the past.

    Any ideas...

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it… more

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Illustrator 21.1 slows down

    After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
    I have tried using fresh preferences: it makes no difference.
    PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.

    4 votes

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15. Lines under 1pt render thick in PDF

    In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.

    Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from the document.

    In Illustrator, lines thinner than 1pt end up rendering a mess (thick, out of alignment) when viewed in PDF. This is fixed in the viewer by un-checking "Enhance Thin Lines", but it is unreasonable to ask every client of a designer to update that setting. Furthermore it's impossible to un-check this setting, for example on the Vistaprint website where the PDF preview of an AI file is used as the product proof.

    Please fix this. There have been a million excuses on why this is not a bug but a feature, but we NEED the ability to disable it from… more

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    8 votes

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    1 comment  ·  Print  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is something that you have to address to the Acrobat team. Illustrator has nothing to do about this setting and can’t control it. There is no option for Illustrator to toggle in a generated document, it’s an app-level preference. Please upvote this request here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/18979618-make-enhance-thin-lines-and-option-to-turn-on-no

16. Warp options preview malfunction Illustrator 22.0.1 PC version

    When using the warp options panel, unchecking the preview box does not show the original object form (doesn't do anything). Then with the preview button unchecked, if I change to a different warp style, the object remains in the previously-selected style until I check the preview box.

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    6 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.

    A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
    I've reinstalled the whole application but still the same issue.
    Windows 10.

    7 votes

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18. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

    • 

    •  

    11 votes

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes

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    10 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    •  

    •  

    13 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.