7465 results found

1. Remove popups!

   Remove the popups and web links! This slows down the boot and static Illustrator screen!

   7 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Smooth Tool | Selection

   A small bug, but it has been driving me crazy:

   When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.

   5 votes

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3. No align on Artboart option for Forms

   No align on Artboart option for Forms.
   In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
   If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.

   The properties Panel should have the possibility to align all elements, forms and so on.
   Also as a backup you should include the possibility to align on artboard and align on selection in the alignment window again.

   No align on Artboart option for Forms.
   In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
   If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.

   The properties Panel should have the possibility to align all elements, forms and so on.
   Also as a backup you should include the possibility… more

   4 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Direction in Art Brush Options doesn’t work

   I can’t get direction in Art Brush Options.

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   2 votes

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   4 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Making a button - Changing stroke on text to shape adds extra point [BUG]

   1. Illustrator CC 2018
   2. I was trying to make a scalable button with the text tool:

   Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

   1. Expected a nice smooth pill shaped button
   2. The shape did not result the way it should have - not a clean looking vector.

   1. Illustrator CC 2018
   2. I was trying to make a scalable button with the text tool:

   Used text tool to write "Label", then in the appearance panel I added a stroke under Characters and then turned it into a rounded rectangle and adjusted the size to the desired shape. This did what I want, except it added an extra point it seems that causes an artifact in the shape. Is there any way you could fix this to close the shape properly/ also be able to adjust the stroke alignment for this.

   1. Expected a nice smooth pill shaped button
   2. The shape… more

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   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. pen tool game

   https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html

   This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.

   The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.

   I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.

   Obviously there is some maintenance of a web game, but it should be easy to manage for a software company.

   https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html

   This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.

   The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.

   I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.

   Obviously there is some maintenance of a web game, but it should be easy… more

   2 votes

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. Opacity and Mask Define Knockout Shape - not working with GPU Preview

   Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.

   3 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Trackpad selection issue with High Sierra

   When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

   4 votes

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   Request to Contact Support  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. Bug - Element Transparency not adjustable after setting transparency once.

   CC 2018
   Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

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   3 votes

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Workspace panels auto-collapse on start (even when "Auto-collapse iconic panels" is turned OFF)
    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. With multiple selection, you have to wait before clicking on key object

    Illustrator CC 2018
    Windows 10

    With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

    1 vote

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    You can tweak the double click speed in Windows settings or disable 'Double Click To Isolate' option in Illustrator’s Preferences > General.

12. Problem selecting Text Area background with direct selection

    Illustrator CC 2018
    Windows 10

    When I want to select the background of a Text Area with the direct selection tool (white arrow), I can only do so by clicking on the edge or half a pixel inside it, or it will select the text (unless there's free space under the text, which doesn't happen if you the block is automatically resized).

    I have checked on Mac, you can click anywhere inside the box where there is no text (eg the end of any line if text aligned is left) to select the background.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. tools panels disappeared.

    I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Spelling mistake in the touchbar Arrange option

    On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"

    5 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks
    Anish

15. Large Amounts of Text overrun text area, disregard justification

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so the negative space forms the mission statement of our church).

    I'd expect the text to full justify properly, aligning to the left and right edges of the rectangular text box and evenly around the compound shape.

    The actual result is in the attached image; as you can see in the attached "illustrator-FullJustificationIssue-2.jpg" and "...-3.jpg", the text both over- and underruns the right edge of both the text box and compound shape it's supposed to be wrapping around.

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so… more

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    9 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

16. Properties panel causing inconsistent tab group behaviour

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width auto-expands back to where you set it.

    But when the tab group is docked to the side of the open document then no matter what width you set for a panel, the width auto-shrinks when the Properties panel is selected but doesn't auto-expand to it's previous width when you switch to a different tab. Eg. Start with the Layers panel and expand the width. Switch to the Properties tab and the panel auto-shrinks as expected. But switch back to the Layers tab and the panel does not auto-expand back to the previous width setting as it should, instead it stays at the Properties panel width (which is a useless width for most other panels)

    This makes it very difficult to include the Properties panel in a tab group with panels of varying width, such as the Layers panel.

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width… more

    7 votes

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks & Regards,
    Raghuveer Singh

17. loop glitch

    when i draw a loop (or any curved line) with my wacom pen or mouse there is a 50% chance a weird ( I really dont know how to describe it, photos attached) extra color area and if I outline the stroke it stays that way. I just want a regular old stroke to stay the width I chose for it. its very time consuming to go through every loop and tweak it just slightly so the extra stuff goes away.

    i'm using illustrator cc 22.1 on an imac 10.13.3 but had the problem before on my old macbook pro (can't remember if it was a cs6 problem too)

    when i draw a loop (or any curved line) with my wacom pen or mouse there is a 50% chance a weird ( I really dont know how to describe it, photos attached) extra color area and if I outline the stroke it stays that way. I just want a regular old stroke to stay the width I chose for it. its very time consuming to go through every loop and tweak it just slightly so the extra stuff goes away.

    i'm using illustrator cc 22.1 on an imac 10.13.3 but had the problem before on my old macbook pro… more

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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18. Ctrl+F

    Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.

    3 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Eyedropper wants to convert everything to text color?

    I have several elements that need to be colored the same way. After coloring the first one, I'm trying to color pick it to color the others... only as soon as I hover over the previously colored object a T appears next to the eyedropper and it colors the object black, regardless of the color I click on with the tool.
    
    There is NO text on the page!

    I cannot find anything that addresses this problem, and I'm wasting a lot of time trying to figure it out.

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Smart guides does not align to compound shapes.

    Smart guides do not align to compound shapes.

    3 votes

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.