7690 results found

1. Transparency Abnormal with GPU

   This is mine, latest version 22.0.0 after clean install Windows 10 Pro. Everything seem fine... but After I change transparency normal to other blending mode it's Black

   AMD RX7 - 370 / 2GB
   and other in Capture VDO

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   11 votes

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   11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed by AMD with driver 17.2.1

2. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

   I have type on path.
   I delete one segment of the path, and text is now overflowing.
   I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
   'Undo' must restore previous state fully.

   10 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for your help.
   See you.

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for… more

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   17 votes

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. Color Mixer Bugs + Feature Request

   I use the color mixer (color wheel) daily. I have come across an annoying bug, as well as a couple features missing:

   Bug: Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to whites.
   - You need to click another random swatch, then go back to the white swatch which now accepts being toggled to red.

   Feature Request 1:
   - I use the 'randomize/recolor' tool to scroll through a self-made palette and recolor prints with several colors.
   - When I've come across a semi-acceptable mix, I can't lock in the colors I like.
   - To hold those colors, I have to save and close the color mix window, then reopen and 'lock' those colors
   - This adjusted feature would allow me to 'lock' the couple colors that are working for the print, while being able to scroll through options for the remaining colors

   Feature Request 2:
   - I often use Coated Pantone + Cotton Pantone books simultaneously.
   - If I open a print in CMYK, I will use the color mixer, open the Coated pantone library, and allow the mixer to find 'the closest color' to the cmyk's I've selected.
   - The issue comes when I know there's a closer color in the Cotton pantone library for 1 or 2. I can't use this 'life hack' again for 2 or 3 remaining colors, if I want to hold onto the coated swatches.
   - Again, I can save, close, and re-open the color mixer, but that's annoying.
   - I would prefer to keep the option to open and apply a library to ALL swatches in the mixer, like now. BUT also be able to individually choose a separate library for each swatch if I want.

   I use the color mixer (color wheel) daily. I have come across an annoying bug, as well as a couple features missing:

   Bug: Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to… more

   2 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Window tabs in illustrator glitch can't navigate

   I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

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   5 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

6. some graphics missing when exporting artboard using "export as"

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy to miss some part of your layout in final data (like small logo on banners made for client last week :) )

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy… more

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

7. Transparency lost in Image Trace

   Transparency of .png images is lost if using the image trace option. So my already transparent picture now has a white background if I use image trace, unless I use sketched art which does not provide the look I want. All the options should be transparent, especially if the original file is already.

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   20 votes

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Started (Available In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 28.7.0.45 finally offers transparency support.

   Transparent background is no longer traced as white in color presets '3 Colors', '6 Colors', '16 Colors', 'Low Fidelity Photo' and 'High Fidelity Photo'.

   Not (yet hopefully) supported for Black & White based presets.

   Partial transparency is not supported and will lead to incorrect colors for these regions. Overlapping path method will also result in incorrect object appearance.

   Note also this build introduced Logical Grouping of paths in output when expanded — to hopefully allow easier editing,

   Please try the build and provide feedback.

8. Problem with snap / smart guides

   Illustrator 22.1, Max OSX High Sierra 10.13.3

   The smart guides are always a little off, unless I zoom a lot.

   For example, when I want to cut a path at an intersection, with CC2018, the cut is always a little off.

   It happens with many other actions: moving anchor points, clicking on a path end point to continue drawing, adjusting tangents... the smart guides show the correct point, but the action snaps to something else.

   See the example below, where I'm trying to continue that red line.

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   4 votes

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   2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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9. Ellipse Tool not working

   Circle/Ellipse tool has some sort of preset effect making it look jagged. This should not be the default.

   This is a basic feature which should be working properly -please fix this or we cannot continue using this product.

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   6 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Illustrator is not frozen but you can't see anything you're doing to your work

    Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there a solution for this? Is this happening to anyone else?

    Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there… more

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11. "Export as" not working as expected

    When I file > export > export as ... e.g. png, using the "use artboards" function the "save as" dialog isn't working properly ...

    first it doesn't save the name I typed exactly ... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird ...

    second if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

    7 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Illustrator File opens to Work/Learn Screen

    I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.

    I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.

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    5 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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14. When drag-copying an artboard, the original artboard remains selected.

    When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
    v 22.1

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please follow the steps listed in the below link and share the crash dump and system information

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama
    Illustrator Team

16. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

    1 vote

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    unfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

    20 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    Please share the document in which this issue is seen by you.

    
    1) Kindly share a video recording for the issue 

    2)Please share your system details - OS, GPU etc.

    3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.

    
    

    
    

    Regards,
    Aishwarya 'G' Gadodia
    Illustrator Team

18. Hide text highlighting on "Hide Edges" (CMD+H)

    This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

    In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

    The "big deal" here is when you are trying to see the color change take effect for only highlighted characters. As it is now, you have to highlight, change color, "escape" (or whatever you call it) the editing mode and view the change, because when the text is highlighted, the text and background around the text (the highlighted area) are NOT the "real" color and you can't see what the new color looks like on the design without exiting the editing mode.

    Thankfully, at least there is a workaround, which is to disable GPU Performance, but (and I know this sounds crazy), I would like to keep the benefits of GPU acceleration while ALSO being able to change text colors and see the effect...

    COME ON GUYS... this has not worked since CC 2014... 3 YEARS AGO!!!

    COME ON GUYS...

    This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

    In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

    The "big deal" here is when you are trying to see the color change take effect… more

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    10 votes

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    12 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

19. Key Object Performance Issues

    When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

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    15 votes

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    19 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.