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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7354 results found

  1. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

    1 vote

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    4 comments  ·  Other...  ·  Admin →
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  2. kAIXMLNameChangedNotifier behaviour change

    The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

    My notifier is created like so :
    error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

    It is correctly triggered on the renaming of an art element. This then calls the following code :

    ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
    {
    ASErr error = kNoErr;
    fprintf(stderr,"ArtSelectionRenamedNotifier\n");
    //First get the AiArtHandle
    AIPluginGroupMessage
    myMessage = (AIPluginGroupMessage*)message;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
    //The relabelled art
    AIArtHandle relabelledArt = myMessage->preEditArt;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
    //Verify it has a UID
    ai::UnicodeString relabelledArtUUID;
    //The artUIDName will be empty if not yet made
    if (relabelledArt)
    {
    error =…

    1 vote

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  3. Gradient stroke & fill can no longer be seen when applied to editable type

    No so much of as an idea as a rendering bug, the idea would be to fix it.
    Gradient stroke & fill can no longer be seen when applied to editable type.
    Versions CC2018 will not render the Gradient stroke & fill, just renders as black.

    1 vote

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    I went to appearance panel and was able to apply gradients to type using fill and strokes.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Font increase/decrease arrows in character panel immediately closes character panel

    Select text in an art board, when the character panel appears in the properties panel, and you then try and click/hold the text size arrows, they don't work and instantly close the character panel. Feels like a bug because I was able to use this workflow before to adjust the size of properly selected text.

    2 votes

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  5. Intuos Pen & Touch - Pinch zoom doesnt work anymore

    Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

    1 vote

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  6. CC2018

    1. Illustrator CC2018
    2. Editing existing type.
    3. The ability to actually see what I'm typing.
    4. Almost always there is no text refresh when editing text. You have to drag the text or otherwise alter it so that Illustrator is forced to refresh so you can see changes you make.

    I'm using a new iMac Pro High Sierra. Please fix the bug!

    1 vote

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  7. Minor layer color bug

    If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.

    2 votes

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  8. Crashing immediately when opened

    I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.

    1 vote

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  9. text libraries

    Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.

    1 vote

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  10. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

    1 vote

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  11. 3 votes

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  12. Illustrator CC 2018 for Mac Hangs up When Reading an EPS File

    Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.

    1 vote

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  13. Can't move an object less than 1 pt

    When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).

    1 vote

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    0 comments  ·  Snapping  ·  Admin →
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    I am closing the ticket due to lack of response.
    If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  14. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

    1 vote

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  15. Scale box not appearing

    every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.

    1 vote

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  16. File Error When Opening

    I have been having these messages pop up for the past 2 months.
    When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
    Not sure whats going on.

    1 vote

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  17. compound path

    Hi. When i make compound path and give it a gradient and rotate it manually by 180 degrees everything is ok. When this object i rotate back by 180 degrees also everything is ok (gradient back to original 0 degrees). This how it should works. But when i save file and open it again this rotated object is "damaged" when i try to rotate it by 180 degrees this gradient dont rotate but it should. This happens only when i save file and open it again. All guys in my team have same problem with gradients in compound path.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  18. ilusstrator not working well

    dear sir
    plz see the attachment when i open illustrator file in cs6 its opening in right
    but wen m opened same file in illustrator cc its not opening with all element
    plz see the blk area in attachment....

    plz tel me the where is the problem

    1 vote

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  19. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

    1 vote

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    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  20. Line distortion Issue

    I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.

    1 vote

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    6 comments  ·  Performance  ·  Admin →
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