7538 results found

1. CC2018-2019. OS 10.12.6 Pasted text won't keep color within same document. Not constant.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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2. Freeform Gradient doesn't transform correctly High Sierra (macOS 10.13)

   Freeform Gradient points should transform relative to path. Gradient does not transform as expected.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Freeform gradiets work with a limitation moment the gradient point goes outside the object boundary the freeform gradient doffusion point is deleted.

3. crash after trying to add new anchor on text’s path

   remove this bug

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4. Crash Reporter has UX issues

   Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
   Email format validation is wrong, as it does not allow hyphens.
   Check email format on exiting the field, not on submit.

   Just build a good way to report bugs with a good UX.

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5. MASKS NOT WORKING WHEN DOCUMENT IS REOPEN

   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35347438-clipping-masks-release#comments

   how we fix this???

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6. Crashes every time I open anything. Or save a new file. Completely unusable.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save any new file
   - program locks up every time.

   Your expected result
   - to be able to use the software to open, edit, and save Illustrator files.

   Your actual result
   - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save… more

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7. AIGUSSNIFFER

   aigusniffer appeared after I upgraded to Mohave. How to remove?

   When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!

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8. The position of the right-click menu doesn't match the 4K screen (200% scale)

   Illustrator version: 22.1 (64-bit)

   When right click in the document, the position where the menu appears is incorrect.
   If the mouse cursor is closer to the top-left corner of the screen, the menu position is closer to the cursor.
   If the mouse cursor is farther from the top-left corner of the screen, the offset between the cursor and the menu position and is greater.

   Please see my screen record for details: https://youtu.be/KY_9y_SuCCk

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi Digidea,

   Can you please verify the same on the latest version of AI ie. 23.0 released on 15th Oct 2018?

   Thanks & Regards,
   Raghuveer Singh
   Illustrator Team

9. No artboards!

   I am using Mac OS Mojave (OS 10.14) with Illustrator 19. When I try to create a new file or open up an existing one, nothing happens! No new artboard appears for me - the page that loads on start up remains there. I've been using Illustrator since the early 90s and nothing like this has ever happened. This is a recent manifestation since the installation of version 19 - please advise what to do!

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10. FIX ILLUSTRATOR 2019

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software for 30 years do I need instructions to pop up? Stop eliminating. I have wasted so much time.

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software… more

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11. Pattern Brush with raster image adds white pixels not in original image

    If using a raster image as the base for a pattern brush, Ai will pad the image with opaque white pixels. This makes it really hard - if not impossible - to use it on anything besides solid white background.

    Note: This is NOT the anti-aliasing/"thin white line between segments" issue.

    See screenshot.

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    0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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12. Failure to create artboards when reading file with SDK in CC 2018

    Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

    In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems to be based on the documents the user has been working with.

    This means that if you have two users, one who uses small documents and one who uses large documents and they both open the same medium size file using your plugin, it works for the user who has been using large documents but not for the user who has been using small documents. As there is no AIDocument::SetDocumentMaxArtboardBounds function, there seems to be no way the plugin can overcome this issue.

    Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

    In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems… more

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    10 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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13. Can not open a saved .ase color book

    With the update to Illustrator CC 2019, I now can not open the .ase color book that we've been using for 3 years.

    Please fix this as it is an incredibly inconvenient bug to encounter

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. HIGHLIGHTING objects on locked layers

    Cursor highlights everything, even objects on locked layers. This is disruptive. Why is this update so slow? Take me back!

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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15. TEXT NOT REFRESHING

    Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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16. Selected font in CC2018 doesn't stick

    Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.

    Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.

    Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook (my InDesign default).

    Things were fine in 2018 products.

    Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.

    Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.

    Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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17. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. I use win 10 with latest update on asus gl553vd with updated drivers from their website.

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with AI and Ps not able to run on hybrid gpu or gpu driver problem. But if I install drivers from nvidia directly software crashes.
    Thank you

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with… more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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19. 'Puppet Warp Tool' delaying access to 'Free Transform Tool' due to load time

    Noticed in the latest update that when 'pressing & holding' the Puppet Warp Tool to access the Free Transform Tool underneath would cause the Puppet Tool to first apply itself to chosen artwork, render its mesh, etc. before displaying my option to select the Free Transform Tool. This causes up the 5 second delay each time I switch - very annoying for the default state. I encounter this about 3 times daily.

    Mac OS, Mojave. Illustrator CC Oct 2018 update

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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20. Close, Save and Quit File Menu options are invisible

    After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.