7689 results found

1. Illustrator & Mohave

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai, Filename 2.ai, Filename 5.ai" Instead of saving over "Filename.ai". No problem reopening these files however in Illustrator. But goes right back to the naming issue. Note:*This is not a duplicate filename issue, this is something entirely weird.

   My version of Illustrator is current with most recent update.
   Not good at all. Any ideas why this is happening? It's quite strange, have never seen this before.

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai,… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to see if it resolves the issue.

   the error as seen in screenshot is form Apple Os, you may want to contact them to resolve finder issues

2. 3D Extrude and Bevel - Rough color transitions

   The 3D extrude and bevel doesn't seem to handle transitions between curved surfaces and straight surfaces well. There's a very rough color transition in the resulting 3D render where one would expect a smooth transition. See attached for an example.

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3. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in the output.

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in… more

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4. program not responding

   So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off

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5. Selector tool glitch — element selected and deselected at once

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. QTWebEngine Page on MAC

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

   I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

   Can anyone give me a proper solution to this problem?

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

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7. svgz file got an error in brouser

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error. Please help me! :)

   Hi,
   I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
   I recently got an error when I save svgz files. It is about a missing line code.
   In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
   In the last image are setting whit which file work, but it ia to big.
   Until a few days ago I had no problem, now every file I save has this error.… more

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8. Everyline Composer Text Stroke Issue

   As described here: https://forums.adobe.com/thread/2542828

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9. colour themes/swatches/window never work

   colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.

   And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Not Responding every time PDF saved

    Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. 文字化け

    ver. 22.1, macOS 10.14 (Mojave)

    添付のスクリーンショットのように検索の部分の文字列が文字化けします。

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

12. macOS Mojave zoom in and out choppy

    MacBook Pro 2017 just upgraded to macOS Mojave and the zoom is slow to respond and the artboard moves all over the place. any short term fixes would be appreciated.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

    Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

    All files will close without warning, while I am working on them.

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15. Bounding Box gets bloated after applying Reflect

    When ever i use reflect on a linked file something get added. Pls refer to video.

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16. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

    When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Illustrator freezes when saving to DXF or DWG

    Illustrator freezes when saving to DXF or DWG

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19. Missing functionality when using external displays

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file is attached.

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file… more

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20. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please go to Preferences > General… and check "Use Legacy "File New " Interface"