Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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'Puppet Warp Tool' delaying access to 'Free Transform Tool' due to load time
Noticed in the latest update that when 'pressing & holding' the Puppet Warp Tool to access the Free Transform Tool underneath would cause the Puppet Tool to first apply itself to chosen artwork, render its mesh, etc. before displaying my option to select the Free Transform Tool. This causes up the 5 second delay each time I switch - very annoying for the default state. I encounter this about 3 times daily.
Mac OS, Mojave. Illustrator CC Oct 2018 update
1 vote -
Close, Save and Quit File Menu options are invisible
After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.
1 votePlease accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.htmlIf this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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AIGPU sniffer
AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
Undo randomly groups texts
After hitting undo a few times will cause a random text to be selected and cannot be unselected. I don't know which text has been selected either. Only way to find out is to direct select each text and try to edit them. That's the only way to exit out of the selection as well. I've found this problem over and over again.
1 vote -
Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.
While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.
(running the version of Illustrator on Mac running OS 10.13.6)
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.
Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).
1 vote -
2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
1 voteIllustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html
You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.
As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.
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CC2019 Offset Path stuck in Inches
Offset Path seems to be stuck in Inches in 23.0. I have the preferences all set to "points", yet when I try to use Offset Path, it's still displaying the offset amount in inches. This didn't happen until the upgrade to 23.0.
1 vote -
resolution - since 2019 update illustrator's menus, tools and swatches are too big?
It seems like it can't tell its on a 5k monitor?
See comparison below.
Illustrator 2019 compared to indesign 2019
1 voteStarting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface
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Find and Change Font
I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?
1 vote -
Illustrator CC18 is alwais, yet, unusable with Hight Sierra !!?
I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.
please find real solution
these the problems with illustrator
- the program is very very slow, almost still
- the pointer selects paths of objects without a voluntary action
- the pointer makes endless selections on the sheet
- the top menu does not respond or does so after many attempts
- almost impossible to open color setting panels
- very slow response keyboard functions (eg show as a path)
- unusable
- function block even if…2 votes -
selection issues
I have to click above where i want to select in the men system, i have windows 10 illustrator 2108
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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How to reinstall CC2018?
How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!
1 votePlease follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html
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Open archives
Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator
1 vote -
Panels load on different screens
Hello!
My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.
The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here…
1 vote -
Missing Keyboard shortcut
Mac OS High Sierra 10.13.6.
Version 23.0
”Sentence case” shortcut still missing from ”Keyboard Shortcuts” palette. And I don't have ”¥” letter on my (Finnish) Keyboard.1 vote -
Offset Path-Transform Again (Crtl D)
Using Offset Path to enlarge an object, works fine. When I use: Transform Again (Crtl D) to duplicate the same action and make another larger object it no longer works. It worked prior to Illustrator 2019 when I needed to make a concentric object. Please fix.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Fonts problem
After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.
1 vote -
Crash while working with Clipping masks
With last update 15.10.2018, I have a troubles. Please see the attach.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Use of Asset Export panel modifies existing SVG when closing without saving changes
When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.
Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.
This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I…
1 vote
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