Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7644 results found
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Since I updated to High Sierra 10.13.5 Illustrator CC 22.1 freezes when I move items
Since I updated to High Sierra 10.13.5,
Illustrator CC 22.1 freezes when I move items.Especially when my selection is rather large, I easily end up with a blocked screen and the only thing i see is the rotating cursor.
A hard reboot is the only solution I can do.....1 vote -
CMYK sliders don't work when decimals appear
Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
I am new this month to Adobe Illustrator.
I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Most of the fonts cannot show and load in the list of AI CS6
Most of the fonts cannot show and load in the list of AI CS6 suddenly today. The down arrow button (red circle in the attached picture) of the font list is not working (no response), but I can still choose other fonts by clicking up/down keyboard arrow to choose around 10 fonts (my computer installs over than hundreds fonts!).
Also, all fonts are still working in Photoshop and MS Office. Can anyone help on this? Thanks!4 votes -
Blob brush describes a path, not a form
Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
create new
"Create new..." does not work on Win 10 latest CC 2018 update, new subscription, first time using Illustrator. I've seen Illy used by many people up close, it's not me - it's the Create New feature, it's broken from the File > menu, the full screen app convenience tile menu, and also CTRL+N. None of it progresses past the initial "what new file setup do you want". And yes, I pressed "Create" not cancel.
Very disappointed, I just paid for a year of this, greeeaaat.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
SVG href property exports incorrectly
When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:
https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href
However, safari does not support
hrefyet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecatedxlink:hrefproperty must also be used, docs below:https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href
All bases can be covered by including both the
hrefandxlink:hrefproperties, until all modern browsers have fully adopted the SVG2 spec.1 voteIf you should see the issue still, please contact us via email sharewithai (at) adobe dot com.
Closing due to inactivity.
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Targeting and moving selections between layers
I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.
I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.
I'll need to revert back to Illustrator CC 2017, and can only hope and pray…
2 votes -
Grouped objects from cloud libraries have ungroup issue
Hello
I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
Can you fix please?2 votes -
New from Template...
In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Regional - Indian Font Issues
Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
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Slow performans on Mac OSX
Hi,
I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
This problem is has in many projects. Normally, a computer with this feature should give very good results.Please consider this situation urgent.
Mac system info
4K retina
3,6 GHz Intel Core i7
16 GB 2400 MHz DDR4
Radeon Pro 560 OpenGL 4096…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Major Type issues
Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
Extremely weird and extremely frustrating.1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Illustrator 22.1 crashes on quit
Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
My configuration
Windows 10 1803 (build 17134.1)
Illustrator 22.1
Creative Cloud 4.5.0.331Thanks in advance
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Crash when applying stroke
Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator locking up
Since the latest update for Adobe Illustrator on Mac I have found it locks up frequently with complex files. The cursor turns into the spinning umbrella and will stay that way for several minutes.
1 vote -
"Save for Web (Legacy)" defaults to some arbitrary folder (on Win10)
Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.
If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes…
1 vote -
Illustrator 22.1 crashing on MacOS high sierra every time I try and save work
Hi Adobe tem,
I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5
Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Text not read when opening EMF file
I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.
1 vote -
Strange Distort Upon Export
Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879
Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!
System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.
1 vote
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