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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7689 results found

  1. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

    1 vote

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  2. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

    11 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. GetPresetSettings function doesn't work correctly in CC 2017 and later

    In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

    4 votes

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  4. Illustrator and taskbar auto-hide

    I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
    So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

    Windows 7 Professional SP1
    Intel Xeon CPU E5-2650 v4 @ 2.20GHz
    32GB ram

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. Illustrator not recognizing Arial font after setting up new computer

    HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.

    When I look for Arial in my type pull down it is not available and when I look in the…

    1 vote

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    It is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. 1 vote

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  7. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes

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  8. Menus are too large

    This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. 1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous

    1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  10. Problem merging dates from CSV into graph

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  11. Let's fix Adobe's attitude!

    Recently seeing this thread on Illustrator performance really irked me.

    11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"

    Really???

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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    Unless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Slow Saving of PDF to Network Share

    Whne trying to save PDF's to a network share the save time varies from instant to nearly 30 seconds. The size of the file does not matter, something small can hang with nearly the same chance of something large. The network share is gig e and the server and SAN are brand new and quite powerful. This issue only happens in Illustrator, no other program both Adobe and other vendor has this issue.

    2 votes

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  13. Not responsonding

    Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app &…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  14. Illustrator CC 2018, will not print after recent upgrade.

    Microsoft 10, Illustrator CC 2018, will not print after recent upgrade.
    Photoshop does and all other programs will print.
    What can I do to fix it or do you need to fix the bug.

    2 votes

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    1 comment  ·  Print  ·  Admin →
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  15. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

    1 vote

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  16. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

    1 vote

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  17. Can't export png file macOS 10.13.6

    1. Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

    1. The steps you were taking when you experienced the issues
      Open bug.ai then export png

    2. Your expected result
      No error, PNG export properly

    3. Your actual result
      Error dialog show while preview

    [Optional] Upload your Illustrator file or a video

    1 vote

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  18. Artistic effects converting artwork to black

    Attempting to apply any Effects>Effect Gallery will render the vector artwork into black and white. Thinking it was a Pantone conflict, I've tried conversion to CMYK with same results.

    piffle.

    2 votes

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  19. Illustrator CC 2018 (Mac)

    I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
    Any ideas on what is going on? I really need to fix this before next Friday. Thanks.

    1 vote

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  20. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting…

    1 vote

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