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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7925 results found

  1. Recent Files panel within workspace is empty

    Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.

    2 votes

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  2. Replace Symbol widget missing from new Properties Panel - Needs Consistent Behavior

    Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.

    However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.

    CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or…

    3 votes

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  3. 2 votes

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    2 comments  ·  Tools  ·  Admin →
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  4. Can't make a copy of existing line

    Illustrator 22.0.1 (64-bit) Windows 10

    I had a vertical line I wanted to move and copy. I tried dragging it with the Alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved without leaving a copy.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  5. Transparent lines at beginning and end of Gradient Slider

    Changing the Opacity of any Gradient Stop in the Gradient Slider to less than 100% appears to add 1px transparency grid lines to the left and right of the Gradient Slider preview.

    In my screenshots, 100% Opacity displays correctly. 99% shows the transparency grid display bug on the left an right of the slider.

    The lines do not scale with the palette.

    2 votes

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  6. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" — the link to symbol gets broken. This only occurs with dynamic symbols.

    1 vote

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    2 comments  ·  Symbols  ·  Admin →
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  7. Kerning information in character panel not displaying correctly

    Illustrator 21.1.0 (64 bit)

    Create a text box with some text, set kerning to Auto
    Create another text box with some text, set kerning to Optical.

    Select first text box, the kerning will display as auto but on the drop down menu optical is ticked.

    The drop down menu will always display the last used option as ticked, regardless of what the current selection is set at.

    3 votes

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  8. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    3 votes

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    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  9. Meta data in SVG file ignored

    Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
    See attached file.

    3 votes

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    Under Review  ·  Dirk Schulze responded

    Hi Alexandre,

    Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

    Thanks,
    Dirk

  10. Can't change size of stroke

    Can't change size of stroke

    5 votes

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    2 comments  ·  Strokes  ·  Admin →
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  11. New version randomly and continually changing position of endpoints

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  12. Cmd + Tab doesn't bring the main window to front

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

    2 votes

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  13. IllustratorSaveOptions in C# .NET is not working anymore as expected

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on…

    3 votes

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  14. Illustrator doesn't find color profile, which are shown in Indesign

    Hi everybody,

    I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

    I reopened Illustrator and also de- and reinstalled it...

    Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

    Thanks a lot!

    Best wishes
    Rene

    2 votes

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    5 comments  ·  Other...  ·  Admin →
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  15. Delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
    2 votes

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    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

  16. Corners dialogue box deselects points when adjusting radius

    When selecting multiple points in a shape and double clicking on a corner widget to bring up the Corners dialogue box, changing the corner type and rounding affects changes all the selected points. However, changing the radius effectively deselects the other points causing only the point associated with the widget that I double-clicked on to be affected.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  17. Snap to Point causes jumping with long Guides

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three…

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  18. I can't paste into a new layer

    I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?

    1 vote

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    As stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.

    If you disable it, Ai will respect the layer selected.

  19. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

    3 votes

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