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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Unintelligible editing of objects with multiple fill and clipping path modes.

    1. Ai 21.1.0 Disappearing of additional filling in the mode clipping path. Clipping path und disappearing more fill in appearance object. In the attachment file with the example.

    Preview:
    1. screenschot - https://cl.ly/1g2Y3o281I13
    2. video - https://cl.ly/3D28070l060S
    3. ai file - https://cl.ly/2A2K2D2Z2E0f

    Best Regards.

    2 votes
    1 comment  ·  Clipping, Intertwine  ·  Admin →
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  2. exporting svg

    Hi,
    I use Illustrator CC 2017 21.1.0.
    When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

    <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <!DOCTYPE svg [
    <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
    <!ENTITY ns    ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
    <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
    <!ENTITY ns    vars "http://ns.adobe.com/Variables/1.0/">
    <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
    <!ENTITY ns    sfw "http://ns.adobe.com/SaveForWeb/1.0/">
    <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
    <!ENTITY ns    adobe_xpath "http://ns.adobe.com/XPath/1.0/">
    ]>

    I have exported with the following…

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. Creative Cloud Libraries

    1. System Windows 7 PC. (newest Updates)
    2. Adobe Illustrator CC 2017 (newest Update)
    3. Open CC Libraries. (Window Menu or Icon)
    4. Open CC Libraries without any issues.
    5. The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
    6. I uploaded a screenshot what happen when i click on the CC Libraries Icon.
    0 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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  4. Submenu don't work

    1. Illustrator CC 2017.1.0 (64bit)
      Windows 8.1 2013 microsoft
      Asus 64x

    2. Ctl + N or File> New Document

    3. creation of a new document

    4. does not work nothing happend

    And no drop down menu for the Tools are visible :
    - Direct selection (A)
    - Pen (P)
    -Text (T)
    - Stroke (Maj+ T)
    - Rectangle (M)
    - P
    - Maj + N
    - Maj + E
    -... all with a sub menu

    No tools are visible

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  5. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. grabbing tiny things

    BUG!!!!! not a new idea quit trying to shirk responsibility by calling flaws "new ideas!" It feels like im dealing with a con man or something

    you cannot grab menus and move them because you made no place to grab so you have to close it just to move !

    the 4 bezier curve tools use to be easy to to expand to a tear off then you made it a little harder because you had to grab the top of the bar, then you made it harder by putting the tiny little grabber bar an inch away and even…

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  7. Small Caps no longer working as it should

    Illustrator 2017.1.0. Setting the Small Cap percentage no longer works for some fonts. They seem to have their own default setting that is unaffected by changing the percentage in the Document Setup window. In the attached example, Small Caps is set to 90%. In the first two font examples, you can see it's nowhere near that. If I change the setting, the bottom word will change but the top two remain the same. This is terrible!!

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  8. Sluggish tool bar

    You mean "fix" illustrator this is a problem not a new idea.

    1. When you try to change to the second tier in the tool bar (i.e. from rotate to mirror there is a long lag. It used to be so easy you just slide over now you have to hold the mouse on the thing for 3 seconds and the it pops over to the side then you have to scroll over and release. Why did you make it slower in the most recent version when it worked fine for years?

    2. can't toggle to minus Magnifying glass tool with option…

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  9. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

    2 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  10. Appearance pallet, 2 top stacks always expand, after use Type Tool

    Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

    Steps:
    1. Open Illustrator, new document
    2. Open Appearance Palette (Shift+F6)
    3. Collapse all stacks in Appearance Palette (if they expanded)
    4. Choose Type Tool
    5. Use Type Tool in any place of document
    6. ESC and Click any place of document

    Expected result:
    Appearance Palette Stacks remain minimized (folded)

    Actual result:
    2 top Appearance Palette Stacks are expand (unfolded)

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  11. Illustrator stops working and closes

    This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!

    A very simple way to fix this, have an autosave!

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  12. Control panel doesn’t display 'Group' when a group has only live shapes in it

    Why is it that when a group is selected, the Object Type Indicator in Control panel doesn’t call it a group?

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  13. pathfinder, file sizes, interface changes

    case # 018 9255 921
    Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

    When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

    CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  14. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  15. Resize handles offset from selection

    For some reason, all of my resize handles are offset from the actual object that's selected. I'm not sure what causes this problem, but it makes the entire app very difficult to use.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  16. Photoshop 'Vector Smart Object' is not opening in AI

    Photoshop 'Vector Smart Object' is not opening in Latest AI

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  17. Zooming stops at 33882.35% and does not go further to 64000%

    Why in illustrator cc 2019 zoom tool always stops at 33882.35% level when i draw a rectangle with it and not continuing to 64000% zoom level?

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  18. Transparent PNG linked into AI drawing

    I've exported transparent PNG's from Photoshop, and I'm trying to work on an Illustrator drawing with them, so I can eventually put them into my InDesign doc. So, I link in a PNG to Illustrator and it decides to read it as though it has a white background. So, naturally, I don't realize this because I'm working on a white artboard until I get into InDesign and the art is blocking the master, leaving me to go back into all my illustrator files to replace a linked file with embedded artwork. What's the point of linking a file if it…

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  19. Application Frame & Tabs bar

    Often when opening a file & launching the application the tabs bar is inactive as you can see in the attachment.
    Disabling the application frame "fixes" it... but still, it's irritating.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  20. Hyphenate problem in Italian

    In Italian istituto is i-sti-tu-to

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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