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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7822 results found

  1. Creative Cloud Libraries can't add multiple swatches

    I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

    1 vote

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  2. Randomly deletes recent changes.

    Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. attributes note window loses keyboard focus

    os x high sierra
    illustrator 2017-2019

    when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.

    example:
    I select an object.
    Type in a note in the note window
    it works

    select a different object.
    place cursor in the note window. the cursor blinks as it's ready for typing
    start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressed

    workaround.
    select object
    hide attribute tab
    reopen attribute tab
    notes work again.

    but then select a new object and notes stops working.

    1 vote

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  4. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote

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  5. Uniting shapes has unexpected result

    Came across a weird file/result that co-workers were able to replicate.

    1) Mojave 10.14.1 and Illustrator 23.0.1
    2) Selecting two shapes/pathfinder window/unite
    3) Letter p remaining knocked out
    4) Letter p featuring a slash across the top
    5) I've attached the file before uniting with pathfinder

    I was able to workaround by simply not uniting but thought ya'll might be interested. Thanks!

    1 vote

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  6. 1 vote

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  7. 1 vote

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  8. Crash Reporter has UX issues

    Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
    Email format validation is wrong, as it does not allow hyphens.
    Check email format on exiting the field, not on submit.

    Just build a good way to report bugs with a good UX.

    1 vote

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  9. 1 vote

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  10. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save…

    1 vote

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  11. AIGUSSNIFFER

    aigusniffer appeared after I upgraded to Mohave. How to remove?

    When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!

    1 vote

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  12. No artboards!

    I am using Mac OS Mojave (OS 10.14) with Illustrator 19. When I try to create a new file or open up an existing one, nothing happens! No new artboard appears for me - the page that loads on start up remains there. I've been using Illustrator since the early 90s and nothing like this has ever happened. This is a recent manifestation since the installation of version 19 - please advise what to do!

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. FIX ILLUSTRATOR 2019

    Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software…

    1 vote

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  14. Pattern Brush with raster image adds white pixels not in original image

    If using a raster image as the base for a pattern brush, Ai will pad the image with opaque white pixels. This makes it really hard - if not impossible - to use it on anything besides solid white background.

    Note: This is NOT the anti-aliasing/"thin white line between segments" issue.

    See screenshot.

    1 vote

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    0 comments  ·  Brushes  ·  Admin →
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  15. Failure to create artboards when reading file with SDK in CC 2018

    Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

    In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems…

    5 votes

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  16. Can not open a saved .ase color book

    With the update to Illustrator CC 2019, I now can not open the .ase color book that we've been using for 3 years.

    Please fix this as it is an incredibly inconvenient bug to encounter

    1 vote

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  17. HIGHLIGHTING objects on locked layers

    Cursor highlights everything, even objects on locked layers. This is disruptive. Why is this update so slow? Take me back!

    1 vote

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  18. TEXT NOT REFRESHING

    Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.

    1 vote

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  19. Selected font in CC2018 doesn't stick

    Problem when I opened a type sample page I made with Universal News with Commercial Pi, and almost all characters became the rectangle with X inside. I can select the block, then UNwCP and I can see the text changing as I select the face . . . but when I leave the Character pallet, the field blanks.

    Also, if I select one character and type over it, the face becomes Minion. In the sample, see 8, 9, and zero.

    Similarly, in InDesign, I can select a single character and then UNwCP, and the pallet changes to New Century Schoolbook…

    1 vote

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  20. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

    1 vote

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