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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7836 results found

  1. Illustrator hangs when opening a file or creating a new one

    Windows 7 Professional with all the latest updates.

    I tried the following Illustrator Versions:

    V 23.0 and V 22.1

    Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

    I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…

    3 votes
    0 comments  ·  Launch  ·  Admin →
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  2. Crash with AI Files and link broken

    When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.

    so i think it's when a fils have a broken links that crash the software.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  3. CC 2019 hangs/crashes on quitting on Windows

    Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
    Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
    - sign out and sign again the license
    - clean prefs and reinstall

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

    Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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    Added to Backlog  ·  Ashutosh Chaturvedi responded

    We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

  5. Legacy shape-drawing functionality is missing

    I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.

    1 vote
    2 comments  ·  Tools  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
    You can also select View→Hide bounding box for the same.

    For reverting back to current state again press the same shortcut or select View → Show bounding box

    Hope this would help achieving your workflow.

  6. CC font preview not working any more

    When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. update

    Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  9. Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.

    I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. PDF export no longer represents brushes used correctly

    I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
    This problem has occurred since upgrading both mac os and illustrator to latest

    However if i open the ai file in shop it looks as it should.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Right click on layers + Layer group shortcut don't work

    Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

    Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

    I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

    I expected it wouldn't last the entire day.
    Well ... I expected this…

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  12. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting…

    2 votes
    0 comments  ·  Other...  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”

    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

  13. Image won't move.

    I am trying to move an image, but when I do it it opens up the multiselection tool.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  14. When in selection tool mode, objects will not scale. Have updated to the newest version, restarted the application, restarted the computer.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  15. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  16. New update is distorting character text

    I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Transparency Mask - PDF Processing BUG - Color Profiles

    Transparency Mask - PDF Processing BUG - Color Profiles

    Screen Shot 2018-11-09 at 10.10.25 AM.png
    Assigned Color Conversion

    Screen Shot 2018-11-09 at 10.08.19 AM.png

    Save As PDF
    Output Options
    - Color
    -- Color Conversion: No Conversion
    -- Profile Inclusion Policy: Include All Profiles

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Illustator CC 2019 is low res!

    Illustator CC 2019 is low res! All icons big.
    Not InDesign though

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  19. can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update

    can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
    Model Name: MacBook Air
    Model Identifier: MacBookAir5,2
    Processor Name: Intel Core i7
    Processor Speed: 2 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per Core): 256 KB
    L3 Cache: 4 MB
    Memory: 8 GB
    Boot ROM Version: MBA51.00F8.B00
    SMC Version (system): 2.5f9
    Serial Number (system): C02HX379F57J
    Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
    macOS 10.13.6 High Sierra

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  20. Creative Cloud Libraries can't add multiple swatches

    I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

    1 vote
    2 comments  ·  Cloud, Libraries  ·  Admin →
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