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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. Properties panel and Puppet Warp tool are inaccessible

    Why can't I access my Properties panel and Puppet Warp tool? Is it a bug or some other issue?

    1 vote
    1 comment  ·  Properties Panel  ·  Admin →
    How important is this to you?

  2. Borders_Dashed Treatment Changes Spot Color to Process

    I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

    2 votes
    Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  3. Variable font with Adobe World-Ready Composers

    Variable font dont work with Adobe World-Ready Composers. (Only regular adobe composers) so no variable font on rtl launguage (working perfect on browser)

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Group selection + free transform no longer works on text boxes to resize area without changing text

    When I have a textbox open in Illustrator, in the past I could use the group selection tool to select just the box surrounding the type and manipulate that without affecting the text but now the bounding box doesn't even appear when I have the box selected without the type.

    Currently to manipulate the box without the type I would need to individually adjust each anchor point on the box, the free transform tool was previously very convenient for working around the fact that there's no actual feature to distinguish between manipulating the text box and the actual type but…

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  5. Trackpad zooming causing an earthquake on Illustrator CC 2018

    Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.

    Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  6. JPG export to RGB keeps coming up with an error

    In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.

    This has been happening for a while now.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  7. Zoom to Selection Doesn't Work within Text

    When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

    (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Can’t use kerning between two characters with Cintiq plugged in

    I can’t use the "kerning between two letters" in the Character panel when working on my Imac with Cintiq plugged in. This part of the Character panel is set to "Auto". The pop up with "metric" and "optical" is not showing up. I can kern between two characters manually, but would like to set a whole word to "optical". The bug disappears when I am plugging off my Cintiq and working with the mouse on my Imac. Horrible. Fix this.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. All printer functions bugged

    Printing no longer works at all in Illustrator v22.0.0. Printing to our HP DesignJet 1100PS fails to pickup color representations as well as alignment. Additionally, printing to a laser cutter driver fails to render thin lines properly. Both of these functions work if exported to PDF, then printed from outside of Illustrator

    1 vote
    1 comment  ·  Print  ·  Admin →
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  10. When setting the leading, cannot select "auto"

    When trying to set the leading, cannot re-select "auto"

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. Empty artboard name which changes itself when artboard is resized

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard…

    2 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Opening AI and PS at the same time seems to destroy AI

    Opening AI and PS at the same time seems to destroy AI.

    1 vote
    0 comments  ·  Launch  ·  Admin →
    How important is this to you?

  13. CC2014 No artboard names (macOS Sierra - 10.12)

    When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

    3 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  14. Distorted Rotated text in an "Envelope"

    Rotating text that is within an "Envelope" shape distorts the text. It shouldn't.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  15. The "HDV 1080" preset needs fixing

    The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

    Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…

    3 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  16. Illustrator Font problem :((

    A client's custom font that shows up InDesign and Photoshop is not showing up in Illustrator?!?!?!?!? What is the problem??? And how can I fix this?????

    I have Font Book and have never had a problem, now I am trying to reload, restart, test, etc to get the font to show up with no luck.

    Any ideas?

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  17. Allow Shift + arrows in an input field to always add 10 (like in Photoshop) instead of rounding up to a 10 first

    In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.

    I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. AI CC2018 doesn't show certain font styles, while CC2017 does

    I have ITC FrizQuadrata installed. This font family has 4 styles: normal, italic, bold and bold italic.

    AI CC2017 does show all four.
    CC2018 shows only one — 'ITC'.

    It doesn't show it when you type family name, it doesn't show other styles in drop-down style list.
    If I copy/paste text with needed font family style from 2017 to 2018, AI will show me two identical font names but two different preview near them (and again no italics).

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com
    Please create a sample file in CC 2017 with styles that you do not see in CC 2018. Create a package out of it so that we also get the font files for investigation and share the package with us. For sharing the package you can either upload to your creative cloud files or any other file sharing system like Dropbox, Wetransfer etc..

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing

    Adobe Ilustrator CC 2017.1.0 Release

    I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."

    Please help.

    1 vote
    2 comments  ·  Print  ·  Admin →
    How important is this to you?

  20. Kerning Font Characters (Letters) Causes Cursor to Jump Around

    While kerning letters in a statement, each time I press the up arrow to give more space or to press the down arrow to shrink space between letters, the cursor jumps to the second line in some random spot. I have to move the cursor back each time I press the up arrow and down arrow. This is definitely a bug.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
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