7689 results found

1. LAUNCH ERROR ISSUE - Google Drive File Stream

   Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

   After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

   When uninstalling the google drive file stream everything works just fine.

   I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
   Please update to Google Drive File Stream 26.1.37.2022 or later

   Thank you Martin for validating the fix.

2. Export fails for path item with pattern stroke

   Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
   See attached file and screenshots including that of mentioned path item.

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3. Illustrator-specific MS Surface Wheel options have disappeared

   Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. missing id in exported svg

   When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
   Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
   Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

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   Resolved (Comments Open)  ·  Dirk Schulze responded

   Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

   Greetings,
   Dirk

5. Rearrange All Artboards does not move artwork with it when spacing is adjusted

   1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

   2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

   3. I expected the artboards to have the new spacing, with art in the same location.

   4. The artboards had the new spacing, but the art on every artboard was shifted down and right (as if the Move Art with Artboard box wasn't checked).

   I undid the Rearrangement and tried again with the same parameters to the same outcome in case it was just a one-time error, but it persisted. Only when I unchecked and re-checked the "Move Artwork with Artboard" checkbox did it re-arrange everything as expected.

   I cannot reproduce this issue in a simpler document, so I'm not sure if it relates to how large the file I'm working in is, but if I hadn't thought to uncheck and re-check the box, it would have caused a lot of frustration.

   1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

   2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

   3. I expected the artboards to have the new spacing, with art in the same location.

   4. The artboards had the new spacing, but the art on every… more

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

6. Pantone colours not appearing correctly in email preview

   When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

   file is saved as pdf (cmyk). file is created also in cmyk

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

7. Freeze during heavy detail

   I'm working on a macOS High Sierra Version 10.13.4 MacBook Pro on Illustrator 22.1

   When I have a detailed design - ie a palm tree with numerous branches. I try and resize it or copy paste it and the program freezes then my whole computer freezes and I have to restart the computer.

   I expect this program to be able to handle designs with heavy detail and not freeze up every single time.

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Screen rendering issue w/ Illustrator CC 22.1

   If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.

   My specs :
   Macbook Pro 15" mid 2014
   2,8 Ghz Intel Core i7
   16 Gb ram
   mac OS 10.11.6
   NVIDIA GeForce GT 750M 2048 MB

   I use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything is fine, no glitches here) and then drag it back again to my 23" screen. This trick will make the glitches disappear until I'll reopen the file…

   If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.

   My specs :
   Macbook Pro 15" mid 2014
   2,8 Ghz Intel Core i7
   16 Gb ram
   mac OS 10.11.6
   NVIDIA GeForce GT 750M 2048 MB

   I use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything… more

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9. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

   Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

   Koen, UX Director at my company, 60 seats

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10. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print." I've tried different files, different settings, reinstalls, etc. The Job Manager software hasn't had an update recently, so I don't think that it is the issue.

    I'm using an MSI GS63VR laptop with an i7-6700HQ, NVIDIA GTX 1060, and Illustrator is installed on the C: drive, which is an SSD. That info may or may not be helpful but I figured I would include it.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."… more

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

11. Windows 7 Suddenly has Multiple Issues with Illustrator

    Creative Cloud in Windows 7 - The start window no longer displays the correct recently used files. The program locks up unexpectedly and once locked will not allow me to save my work. I must use the Task Manager to get out of the program and then start over from the last saved point.

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12. Failure to Generate opaque color on shape layering

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please instruct me on what is wrong and how to correct this problem.

    Thanks,

    David

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please… more

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13. freezes when drawing objects

    Whenever I try and draw an new shape or object illustrator freezes. I have tried updating, uninstalling and reinstalling and nothing has fixed the problem. Have to force close the program to leave.

    macOS X version Yosemite 10.10.5
    Illustrator CC 2017

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14. Graphic problem

    You see. No need to tell.

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15. Problem rasterising unicode-named spot colors

    If you make a spot color named not in English, assign it to a path and then try to rasterize it with "keep spot colors" option checked, the rasterized image will miss that spot color. It will be converted to process colors instead.

    Renaming it to English name immediately fixes the problem. Adding a single non-English letter (I tried Russian) returns it back.

    This can be easily tested with separation preview panel that hides unused spot colors. Tested on Mac with the latest Illustrator, also tried on older Illustrator CC - behaviour is the same.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. Basic functions not working in Illustrator. Shapes don't have the "smart circles" to resize objects. Working in current version on CC

    All of a sudden with a current Mac upgrade Illustrator has gone south. Drawing shapes now doesn't allow for smart reshaping, can't select paths, some files just won't allow ANY changes at all. Working on current CC version, 2018

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17. Tools all become 'locked' requiring reboot (of Illustrator, not OS)

    Windows 10, March 2018 Illustrator (latest).

    This has happened maybe five or six times now, I think only since the latest update, apparently random occurrence (or I can't spot a common theme). Working on an unlocked layer, all drawing tools get a 'not available' symbol next to them. Can select objects in the layers panel but nowhere else. The only fix is to restart Illustrator - just closing and reopening the document (or indeed another document) does not unlock the tools.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

18. new document screen missing options in illustrator windows 10

    Illustrator new document screen missing loads of options on windows 10. only showing mobile web and print profiles no video etc. Also recent items missing

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. All Typekit fonts unavailable

    All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am a self-employed designer with a delayed project due to this problem. I have tried to unistall CC and redownload but neither action will execute. I am extremely frustrated, especially at the near impossibility of finding an actual person to talk to.

    All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)

    The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
    I have to force quit, no other way to get around.
    So I switched back to Version 22.01 - everything working fine and smooth again.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.