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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7522 results found

  1. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

    1 vote

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  2. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:

    1. Won't allow toggling the lock or eye icons unless clicked several times each.

    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.

    3. Won't allow naming a layer unless done from options.

    4. Won't allow dragging square of an object from one layer to another.

    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  3. Align function not working properly in Illustrator CC 2017

    I don't know what category this goes into because I'm not a developer. You could at least provide categories for users instead of for developers. Your program is extremely frustrating to use. It's not designed to be very user friendly. I wish Macromedia Freehand were still around, because I would be using it instead of Illustrator. I have an alignment error that happens when I select all and then use the "align to horizontal center" and "align to vertical center". I have complained about this before and no one replied to it. Since I am paying monthly for access to…

    4 votes

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  4. Self-moving object down

    Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Intense Lag Illustrator 24 (Windows11)

    I have intense lag regardless of file size. Whenever I begin to zoom or pan, display takes at least 5 seconds to update. I have uninstalled and reinstalled illustrator. Upon reinstall, the software works perfectly fine. When I close it, then reopen, the lag persists.
    Here are my PC specs:
    Device name VENGEANCE
    Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
    Installed RAM 64.0 GB (63.8 GB usable)
    System type 64-bit operating system, x64-based processor
    GPU 4090

    0 votes

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    0 comments  ·  Performance  ·  Admin →
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  8. Bug Report: Chinese Character Multiplication and Overlapping in Adobe AI Version 27.3.1

    The latest version of AI, version 27.3.1, has a bug that causes Chinese characters to multiply and overlap when typing without pressing Enter. This issue was not present when reverting to the previous version. Please fix this bug as soon as possible.

    0 votes

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  9. Worse situation on M1 macs

    macOS Monterey V 12.0.1 (M1 chip)
    Illustrator Desktop V 26.0.1

    Recently I noticed, that performance have some bugs.
    It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
    Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)

    Today I saw new update for Ai, so updated, will see if this issue was

    0 votes

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  10. Layer visibility incorrect after applying 3D Effect Rotate to group

    After applying the 3D Effect 'Rotate' to a group of paths, it is no longer possible to make paths invisible within the group.

    Steps to reproduce:
    1) New
    2) Draw two paths
    3) Select and group the paths
    4) Apply 3D effect 'Rotate' to the group
    5) toggle the visibility of one shape in the 'Layers'-panel

    The shape stays visible even though the visibility is turned of.
    I added a capture of the steps but not all dialogs in the capture are visible.

    0 votes

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  11. 0 votes

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  12. 0 votes

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    0 comments  ·  User Interface  ·  Admin →
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  13. Can't Switch Document Color Mode from RBG To CMYK

    When trying to switch document color mode in an opened document it will not switch the color mode.

    0 votes

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  14. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. 0 votes

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    0 comments  ·  Performance  ·  Admin →
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  16. Gradient Annotator tool is not visible for some objects but it is for others

    Gradient Annotator tool is not visible for some objects but it is for others

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  17. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

    0 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. Gradient panel - Angle tab flashing and temporarily freezing program

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in…

    0 votes

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    0 comments  ·  Performance  ·  Admin →
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  19. Shapes won't change to colours saved to Libraries

    I have multiple colour palettes saved in my Libraries which I will use through Illustrator/Photoshop/Indesign. Frustratingly, as I am in the middle of working on a design using basic shapes (rectangles, ellipses etc) and go to change the colour of that shape by clicking on a shade within my libraries it will not change! The shape will change colour when using colours from the swatches palette always. I end up having to quit Illustrator and restart it then colours from my library will work again.

    0 votes

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  20. Object drawing error

    When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.

    I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae

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    0 comments  ·  Tools  ·  Admin →
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