Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7538 results found
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Illustrator does not change the colour profile of Swathes between open files of different color profiles
See Case 0189293847.
"Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
If you close down then open illustrator, it will take and then keep the swatch with that profile.Replication of error.
- Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
- Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded
Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
Tick on:- Profile Mismatches
- Missing Profiles Press OK
Close down Illustrator
…
1 vote -
Scale not auto highlighting input box
CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)
1 voteThe bug is fixed in the latest versions
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Crazy jibberish at various zooms
zooming in and out get funky lines everwhere.
1 vote -
Adobe Illustrator CC 2017 SDK Download Page Broken (404)
Here is where the download Link should be but the page returns a 404.
http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html
2 votesyou seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
Please use this link https://console.adobe.io/downloads/ai to get the SDK.If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
Link to join the pre-release program: http://adobe.ly/1Q3rCPI -
100% black will not output to film as 100%
Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…
1 vote -
Illustrator shows paths with extremely many points incorrect, without showing a warning to user
Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
Example file:2 votes -
Demo version of Illustrator crashes constantly, destroying files.
Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Copying hires 1-bit tiff takes to much time
I have a document where I copy a hires 1-bit tiff.
Then Illustrator just beachballs.
This happens in the latest version of Illustrator CC 2017.
I am on macOS 10.12.6 and have attached the file in question.1 vote -
Swatch border line problem.
AI 21.1.0 (64bit) Windows 10, macOS Sierra
When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
And export it to PDF, border line still exists.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Clicking in Actions Window Crashes
Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)
On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.
Why do I get this error message?
Is there anything I can do to stop getting it?
Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
error
program crashed
1 vote -
AI CC for Mac open DWG files, found bug!
- AI version: AI CC all versions;
- We found a bug when open DWG files by AI CC for MAC; but it is fine when it work by Windows system.
- You can check this URL, at AI forums: https://forums.adobe.com/message/9440424#9440424
1 vote -
Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.
Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.
1 vote -
Black shapes when trying to group things
When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.
1 vote -
Keyboard dosent register shortcut
In Adobe InDesign and Photoshop you can assign any key on international keyboards to any function.
Illustrator do not recognise interntional keyboards. You may register but it wont work.
What a shame since it's the oldest app in the family.2 votes -
Surface Pro GPU Issues
Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.
11 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
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GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator locks down when a new file tab is clicked
- click file
- click new
- never opens new file window
- entire program freezes
same thing happens with keyboard shortcut
6 votesI am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.
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Calculation in New Document does not work correctly
I tried 300/4, which resulted in 0.04. Should be 75.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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