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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7703 results found

  1. Character Properties Disappears in "Draw Inside"

    Can't access the Character Properties (like changing font/size/line height) while in "Draw Inside" mode. I have to create/edit text in my main layer and cut/paste it in the "Draw Inside" object.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  2. I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.

    I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  3. Panel Options not displaying on click and hold

    In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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  4. Align to Artboard: X and Y position not established within the active artboard

    Illustrator CC 22.0.1

    Align to Artboard: X and Y position not established within the active artboard but retains the global X and Y position.

    When selecting and copying the X position of vertex (A) on active artboard (A), then activating another artboard (B) and selecting vertex (B). When pasting the X position for vertex (A) from artboard (A) to vertex (B) on artboard (B) it pastes the global X position. The previous version retained the local artboard X position when align to artboard was activated. Which is very helpful in maintaining consistency between artboards.

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  5. Artboard edge shows behind an object of the same size as the artboard

    1. CC 22.0.1 (32-bit)
    2. I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
    3. I expected everything to line up and look right.
    4. A small white edge of the Artboard is visible on the right side of the drawing
    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  6. "CANT" ERROR

    Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.

    Tried uninstalling and reinstalling but there is no improvement.

    3 votes

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    5 comments  ·  Launch  ·  Admin →
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  7. OPEN SLOW

    AI CC2017
    trying to launch
    I expect it to open in less than 1 min
    I am getting actual work-ready launch in 5-10 minutes.

    iMac 2013
    Yosemite

    2 votes

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    4 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Font name not suggested when typing in

    When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Love,

    sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?

    If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.

    Thanks
    Anish Kumar
    Illustrator Team

  9. Auto-sized Area text not resizing correctly

    Looks like someone didn't understand (or maybe I didn't explain well enough) what the issue was with this bug that was declined. So I have recorded a video to demonstrate the issue.

    Previous entry here:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32016784--bug-area-text-with-auto-size-and-stroke-applied

    As before - Windows 7, Illustrator cc18

    Please follow steps in the video to recreate the bug which is causing area text boxes to extend beyond the artboard.

    2 votes

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    Under Review  ·  5 comments  ·  Type, Fonts, Text  ·  Admin →
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  10. "New Document" window doesn't scale on Windows 10

    On Windows 10, the "New Document" window (reachable from the "Get Started" window by pressing "Create new...", for example) doesn't scale according to the scaling set in Windows display settings.
    Set to 250% (Windows recommendation), the window looks fine.
    Set to smaller values, the content doesn't fit in the frame. See attachment (200%).

    1 vote

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    4 comments  ·  User Interface  ·  Admin →
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  11. Editing tabs in Paragraph Styles crashes Illustrator.

    Open attached tab_bug.ai file. Open the Paragraph Styles window. Edit the "Windfall back cover" style. Select the Tabs section. Move the tab to the right. Hit OK. Illustrator crashes.

    I've already reported this at https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31228633-demo-version-of-illustrator-crashes-constantly-de?tracking_code=a5435faf1626b3287df8c29b149793c7, but this is stripped down to the minimum possible case.

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Show Tints/Shades menu issue

    Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

    2 votes

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Embeded image in symbol

    I am using Adobe Illustrator CC 2018.

    I am using a symbol that has an embedded image in it. When I re-link the image and embed the new image it does not stay when the symbol is exited. The symbol will also not allow me to delete the embedded image.

    In previous versions of Illustrator once the image is embedded and the symbol exited, the image remains and is placed across all the symbols.

    2 votes

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    2 comments  ·  Symbols  ·  Admin →
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  14. Trying to update to Illustrator 22 but I don't seem to ge the option to do so

    Trying to update but I simply don't have the option, please see screenshots for reference.
    Thanks

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  15. some objects wont print

    I am running illustrator CC 2018 on windows 8.1
    When I print certain files certain objects will not print. I have attached an example of the result. When I print black and white it works. Another person in our company with the same update and similar computer is able to print with no problem. I was printing the same file fine before I updated to the 2018 version two days ago.

    2 votes

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    2 comments  ·  Print  ·  Admin →
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  16. Blend Tool Preview Causing Illustrator to Save (?) and then Hang Forever (I assume)

    Blend Tool Preview Causing Illustrator to Save (?) and then Hang Forever (I assume)

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  17. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  18. Cannot uncheck rubber band option

    Bug where in the preferences panel the rubber band option for the pen tool will not uncheck.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. Jagged edges and ghost dashed lines when exporting

    When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
    I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black color

    Also, I used a plain dark red and it is exported as stripped lines fill .

    I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Name layer pop up panel appears twice

    On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience.
    If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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