Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7845 results found
-
When Exporting .ai to .png getting white lines in all designs.
Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?
1 vote -
SVG clipboard export adds an extra non-printable character in the end, breaking import.
When artwork is copied to the clipboard as SVG code,
a non-printable character is added in the end of the string.When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX
Mac OSX version 10.13.3
Illustrator version 22.11 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).
Please let us know if you found any discrepancy around this issue.
With Best Regards,
Illustrator Team -
AI CC 2018 cannot launch
Hello,
When I want to start illustrator, a first error message appears: (aip.png on attachment)
After clicking on "next",
a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?
2 votes -
Issue moving Illustrator to a different virtual desktop space
iMac
MacOS 10.13.3
Illustrator CC 2018 v22.0.1I am using several virtual desktops (Apple calls them Spaces) and I am used to being able to move application windows to different desktops by dragging open windows to the top of the screen, which reveals the available desktops. However, when I try to drag Illustrator to a different desktop the action fails, leaving a transparent grey window over the whole screen. Logging out and back in again clears the grey window. I will try to make a video to show what happens.
1 vote -
1 vote
-
Illustrator | Free Template Download Error
1-Adobe Illustrator CC 2018
2-Trying to download free template from print tab
3-I expected the template to download like all the other templates I have downloaded
4-I got an error message
5-This is a screenshot of my error messageThank you.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
workspace
As you can see, I can't figure out how in the &&^&* to get this issue resolved. HOW, before my head explodes, do you restore THESE icons or whatever the **** they're called back to their original settings???????????????
1 vote -
Snap to Grid functionality reversed
Running AI 22.1 on OSX 10.12.6
When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.
1 vote -
Graphic bug
When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens
1 vote -
place 1 bit TIFF and rotate at Illustrator 22.0.1
When place 1 bit TIFF and rotate image, CC2018(22.0.1)'s view is wrong.
fig.1 work view both CC2017 and CC2018.
fig.2 print dialog at CC2017.
fig.3 print dialog at CC2018.
fig.4 overprint preview at CC2018.
fig.5 pixel preview at CC2018.-
5_pixcel_preview_2018.png 6 KB -
4_overprint_preview_2018.png 7 KB -
3_print_dialog_2018.png 54 KB -
2_print_dialog_2017.png 54 KB -
1_work_view_both_2017_and_2018.png 8 KB -
Screenshot_2017-11-29_16.15.25.png 296 KB -
Screenshot_2017-11-29_16.14.12.png 265 KB -
Screenshot_2017-11-29_16.13.17.png 270 KB -
Screenshot_2017-10-26_13.36.44.png 169 KB -
Screen_Shot_2017-10-23_at_10.28.54_AM.png 294 KB
52 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
-
I don't see wich item a selected
It's not possible when I selected an item to see wich item I selected.
Also every transform option / scale option is not available.
My gideluines dispears and come back when they want ...1 vote -
Illustrator CC 22.1 destroyed my file
22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.
1 vote -
Can't work on a server - crashing and not saving files
I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
-
Libraries panel doesn’t show up on a second screen
I'm working on 2 screens. My Libraries panel is only visible when the panel is on the main Screen (Screen N°1).
Or I need to place all my panels on my second screen to have my main file only.To be able to have the contents of my Libraries i have to place the Libraries panel on my main screen.
I would like to have it on the second screen.1 vote -
Discretionary
The discretionary "st" ligature is showing on Arial and Times New Roman when I have discretionary ligatures turned off and standard ligatures turned on.
Illustrator 22.0.1 64-bit
Windows 10 Home
Arial 6.98 (pre-installed with Windows 10)
Times New Roman 6.98 (pre-installed with Windows 10)1 vote -
Placing/updating AI file links in INDD after update takes a very very very long time.
After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.
This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.
1 voteThis seems to an InDesign issue or slowness of your file system or network. Illustrator has no role in the link update / place inside Indesign.
Please log this on Indesign UserVoice : https://indesign.uservoice.com/
or Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Mac is frozen when moving objects around
Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
THanks1 vote -
cant do anything within the latest version of illustrate
when adding two items and then trying to manipulate them I am getting the attached image. this is happening when i try to do any kind of task in Illustrator. I have tried to uninstall and reinstall.
Any help would be great.
I am running 22.1 (64 bit) with the following system Information:OS: Windows
Version: 7.1
System Architecture: x64
Built-In Memory: 8074 MB1 vote -
resaving bug
When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.
1 vote -
Font cuts disappeare
After a short time of working, the font styles disappear from the font menu. They are then no longer selectable.
If I select Text in the document, the Myriad is displayed instead of the correct font.I have checked which actions the problem occurs. Even if there is no user action and the document has been opened correctly and without error, Illustrator will switch to Myriad after a few minutes and will partially remove the fonts of the previously selected font from the menu.
I took the following test:
I have opened a document. ClanOT was previously selected as the…2 votes
- Don't see your idea?