8146 results found

1. Illustrator CC 18 freezing on macOS High Sierra

   Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

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   9 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Illustrator crashes when using the appearance panel or styles and effects.

   Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

3. Stroke not working, can't change color of stroke from black to another color

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   The top layer has an additional BLACK stroke applied that’s why the WHITE stroke on the artwork is not displayed. Please select Layer 1 from Layers panel and then from Appearance panel remove the Stroke.

   Hope it helps.

   Thanks & Regards,
   Raghuveer Singh

4. When maximizing Illustrator it extends beyond the screen borders.

   I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?

   Thanks,
   Aydia

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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5. White lines appearing on the text when we apply Extrude and Bevel effects in 3D

   White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.

   Version: Adobe Illustrator 22.0.1

   Expected result: 3D effect of the text layer without white lines.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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6. Pixel Preview stuck the Program

   I have Illustrator cc 2018.
   When I press Pixel Preview -
   1. It does not show a pixel preview - it keeps show the vector preview.
   2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response. I hope your issues is resolved.
   If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

7. type/color changes having difficulty taking

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer, copied hex code of 1 color from gradient, applied that color to the copied ellipse, but it put another similar tone. so i verified i had the correct layer selected, went to appearance panel, shift-clicked the stroke color again and this time input the CMYK percentage values, verified the new values took in all 4 fields, butt it stayed the old undesirable color.

   these frustrating issues never occurred when using previous versions of Illustrator on both Mac and PC since CS4, CS5, CS5.5, CS6, CC15, and CC17, so i'm pretty sure it's not me but CC18.

   v.22.0.1 64-bit on win 10
   never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:

   1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.

   2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,… more

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8. When I try to save a file, I am told my file is a "read only" copy

   I use Illustrator version 20.0.0 (2015.3)

   I have not experienced this problem until very recently.

   After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

   I have already checked the properties of my file, and it is NOT "read-only."

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. DrawArt Suite issue on OS 10.13 and CC 2018

   I'm using the AIDrawArtSuite to render objects in my plug-in.

   This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13

   On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
   If I'm disabling the GPU performance, the result is now correct.

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Hi,
   Since the issue was logged as Annonymous we cannot engage with you here.
   Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsg

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Vectors and Paintstrokes Destroyed by Opening in AI CC

    Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not even an improved piece of software and the fact that it destroys the ability to alter artwork you were working on previous to its installation is an absurdity the likes of which I have not seen in any other ongoing/updating software in the marketplace. My mind is blown.

    Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Expanding strokes lose ability to scale equally

    After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please

    Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable

    5 votes

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    16 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer

14. Select > Same > (Fill, Stroke, etc.) no longer working in charts

    Adobe CC2018
    When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.

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    19 votes

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    14 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

15. Units not appearing when trying to re-size an artboard

    Bug - units not appearing when trying to manually re-size and artboard

    Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
    The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
    Your expected result - units to appear
    Your actual result - units not appearing

    Side by side expected/not expected results.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  Nitish Agarwal responded

    Hi,

    Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
    Otherwise follow below steps :
    > Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
    > choose Go > Go To Folder
    > In go to folder , type ~/library
    > choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
    > go back to library folder where you got application support folder and scroll down
    > Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.old

    Launch Illustrator and check if it works and share the outcome with us .

    Thanks
    Nitish

16. Preview on "save for web"

    Illustrator CC 2018
    iMac (Retina 5K, 27-inch, 2017)
    macOS High Sierra 10.13.1

    My preview on "save for web" on 100% is not the same size of my illustrator preview ! Both are 600x250px

    The preview "save for web" is smaller than reality

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. doesn't display proper illustration

    It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)

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    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. alt-drag initiate emergence of a strange text object

    When I dragging an object with alt, a strange text appears.

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    1 vote

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Marking resolved based on user comment

19. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai
    †

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    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Files Breaking on Save after creating Saved Swatch Library

    Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what happens to the original artwork upon reopening the original file. Any ideas?

    Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    We would need the file to recreate and investigate.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator