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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. A Bug using Pathfinder Trim with Gradients

    Version: Any

    Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.

    Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

    Actual result: Gradient object is cut and solid object remains underneath.

    Video: https://youtu.be/6_kRG7MHCt4

    Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to…

    3 votes

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  2. JPG export to RGB keeps coming up with an error

    In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.

    This has been happening for a while now.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Image Not Visible/Blank When Placing EPS Files into new file

    I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color,…

    51 votes

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    68 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. 1 vote

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  5. Pixelated lines

    Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

    2 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Zoom to Selection Doesn't Work within Text

    When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

    (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. wont change brush

    I select blob or paint brush, pick the size etc, go to use it and it turns to a totally different size and brush. Tried resetting it all, closing the app and reopening, and check to ensure its set to what I want, but it changes to something different everytime

    2 votes

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Print menu resets to default when loading Pantone colour book

    Bug - Print menu resets to default when selecting a Pantone colour from any book
    This in turn causes print tiling, page size etc. to disappear. Then have to return to print dialogue and set everything back to A3, page tiling etc.

    Been persisting with this bug for over 6 months, very annoying.

    2 votes

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    1 comment  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Simple drawing of shapes, and moving them (HS)

    CC 2017.1.0 (21.1.0)
    Lauch Illustrator
    Click a new document
    Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happens

    GPU disabled, from Bug Notice.

    TRYING TO WORK HERE

    1 vote

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  10. Copying and Pasting Text from a Word Doc instantly crashes Illustrator

    I'm using the latest version of Adobe Illustrator on Windows 10. After my first crash, I re-opened Illustrator and created a new document. Before doing anything else, I switched over to the .docx file I had open in WPS Writer and copied some of the text that was there to my Clipboard. Once I switched back to Illustrator, clicked on the artboard and pressed Ctrl+V, Illustrator immediately stops responding and crashes.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Properties panel bug

    When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.

    And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.

    9 votes

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    4 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

    Hello,

    When GPU rendering is enable, the colors rendering are not the good one.
    When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

    This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
    Before this update, everything worked perfectly.

    I called Apple Care Hotline.
    they could do nothing to assist him.

    I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
    I’m on Creative cloud, and all my adobe softwares are updated.

    Thanks.

    Guillaume

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件

    1 vote

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  14. all my guides are missing

    all the guides like intercepts and centre are disappeared. I have reset more than once, but nothing changed.

    1 vote

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  15. Ctrl+F

    Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.

    3 votes

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  16. Export Text of Keyboard Shortcuts Crashes Illustrator

    After hitting the Export Text... button in the Keyboard Shortcuts dialogue, Illustrator always crashes. Additionally it exports an empty text file.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

    10 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    Please share the document in which this issue is seen by you.


    1) Kindly share a video recording for the issue 

    2)Please share your system details - OS, GPU etc.

    3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.



    Regards,
    Aishwarya 'G' Gadodia
    Illustrator Team

  18. Layers Window Twirl Down Icon Issue

    I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Recent Files panel within workspace is empty

    Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.

    2 votes

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  20. Cannot open file with Bridge

    I am using the latest version of Illustrator, CC2017.
    Often, an Illustrator file will not open with Bridge. Bridge is also the latest version. CC2017. Initially, files will open normally.

    No other application has this problem.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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