7467 results found

1. Right click on layers + Layer group shortcut don't work

   Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

   Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

   I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

   I expected it wouldn't last the entire day.
   Well ... I expected this bug to have been fixed years ago (since Googling on similar bugs give posts dating back to 2015)... but Adobe seems to rather add bug-sensitive features nobady asked for than resolve existing bugs.

   Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

   Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

   I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

   I expected it wouldn't last the entire day.
   Well ... I expected this… more

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2. resolution - since 2019 update illustrator's menus, tools and swatches are too big?

   It seems like it can't tell its on a 5k monitor?

   See comparison below.

   Illustrator 2019 compared to indesign 2019

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Starting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.

   https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

3. Cannot open .ai files after update. Windows 10

   After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

   If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

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4. Freeform Gradient line mode misbehaviour

   The new Freeform gradient tool seems to be full of bugs :(

   One such example is when you are working with a line type gradient that has 3 or more points, selecting a certain point, double clicking to change the colour and then selecting the eyedropper will change the point selection to the most recently created point.

   Illustrator 23.0
   MacOS 10.12.6

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5. Ctrl+arrows in Package dialogue

   Ctrl+arrows stop at underscores in Save-Export-other 'system' dialogues, but don't in native dialogues. We heavy rely on underscores in our naming convention, so please make it work as it should be.

   16 votes

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6. Mesh objects don't get selected when only edge is marqueed

   All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

   But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

   I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody just silent about it'.

   P.S. Thank you for quietly fixing unenlargeable markers for mesh objects, I appreciate it a lot

   All paths in AI get selected when you draw a marque over their edge (with no points inside selection). Segment got selected. It is fine.

   But mesh objects are immune to edge marqueing, because there is no 'segment' thing for a mesh. WHY? Why don't you make the same thing as it's done for paths? Just select seam between mesh points and allow to move both points adjacent when seam is 'selected'.

   I put this into Bugs, because I consider this a bug rather than request. Like 'Selecting segments in mesh is broken all these years since introduction and everybody… more

   17 votes

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7. Progress Bar freezes when clicking on Menu Bar

   While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.

   2 votes

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8. solving zooming issues

   why in illustrator cc 2019 zoom tool always stops at 33882.35% level when i draw a rectangle with it and not continuing to 64000% zoom level

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9. Find and Change Font

   I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?

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10. Illustrator not working after Oct 2018 update (version 23.0)

    Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)

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    Under Review  ·  12 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Possible Bug - Crop Image Auto Resizing Crop Box in New CC Illustrator 2019

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting the image dpi.
    It was perfectly fine in the last version. The only thing that could improve is that when you adjust the image dpi it would add white edges to some sides of the image. It would be nice if it would be more like the image size adjustment in photoshop. Or if it simply had a feature like in InDesign where you can choose to edit the image in photoshop and when you exit out it updated the image in the illustrator file.

    I'm not sure if this is a bug, or just a poorly executed new feature, but in the new Illustrator CC 2019 when you have a raster image in the file and you go to "Crop Image" the crop marquee automatically changes to a random size and shape instead of remaining at the edges of the image. I'm not sure if there is some hidden feature where it is trying to automatically detect where you might crop the image to by detecting the image edges, but this is super annoying when you are trying to do something like just adjusting… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You are referring to the content aware crop feature: https://helpx.adobe.com/illustrator/using/whats-new.html#ContentAwareCrop

    To turn this feature off please visit the Preference dialog (CMD+K) and turn off “Enable Content Aware defaults”

    ---

    If I may suggest a workflow for you.
    1. Use linked images, they not only are fast but also save disk space.
    2. If you already have embedded images in your file, please use the unembed feature of Illustrator to export and link files automatically for you.
    3. All linked images have this feature of Edit Original where you can edit images in a software of your choice like Photoshop.
    4. If you have to share files to other users please make use of File menu>Package feature to collect everything including linked images and fonts in one directory.

12. Image won't move.

    I am trying to move an image, but when I do it it opens up the multiselection tool.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Default Template Folder

    Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

    This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

    4 votes

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14. Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace

    Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).

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    40 votes

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    41 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Illustrator crashing wheen trying to open any document

    illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.

    I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.

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    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

16. Fat bold hidden characters

    I'm tired of muzzy white-space-markers, carriage returns and line breaks.
    Why are theese so fat and ugly?

    18 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator 24.0.1
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
    Warm Regards,
    Ankit Goyal
    Illustrator Team

17. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

18. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
    I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

    AI 23 on macOS High Sierra 10.13.6

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in Illustrator 23.0.2 update

19. change the art board crash

    When turning off the eye icon in the layers panel
    and try to change art board size its crash

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please update to latest AI CC version 23.0.1.

    With Best Regards,
    Raghuveer Singh

20. On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible

    MacOS, multiple versions, multiple hardware configs
    Illustrator CC2018 & 2019

    This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

    Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

    When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting and reselecting the type will show randomly different values - sometimes the value applied to one character will be reported as applied to an entire word/paragraph, sometime the program will change the default value across the entire application. It is no longer possible to adjust tracking, and a restart of the application is the only recourse, however the problem repeats - after making a few more tracking adjustments it glitches again in the same way and can no longer be used.

    This has also been accompanied by selection bounding boxes disappearing across the program - again restarting is the only way to correct - and most problematic of all: upon saving, the file will often suddenly revert to an earlier state, completely losing all changes made.

    This problem has been exhibited in exactly the same manner across multiple systems, running different OS versions and using different Adobe CC accounts. The problem has been occurring since at least CC2018, and is still occurring in the recent CC2019 (or whatever it's called) update. Currently it is impossible to use Illustrator for any kind of typographic work.

    MacOS, multiple versions, multiple hardware configs
    Illustrator CC2018 & 2019

    This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

    Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

    When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting… more

    13 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!