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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. No DPI resolution in export file when export for screens

    When export I use export for screen, there is no DPI resolution in the exported files.

    Illustrator 21.1.0 - macOS
    1. Create a new document
    2. Create a simple element like a rectangle with 200 x 200 pixel
    3. Set the document size to 200 x 200 pixel
    4. Export it for screens
    5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
    6. Save / Export the files
    7. Open the file in preview or Photoshop
    8. You can see that the images doesn't contain any DPI information

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. The "HDV 1080" preset needs fixing

    The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

    Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Actions

    When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
    Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
    Actions cannot be trasted (used to be very good in pre CC version).

    3 votes

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wont open

    On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Text-Markierung falsch positioniert im Alle-Zeilen-Setzer

    My German is better, so I describe the problem in german.

    Wenn der Adobe Alle-Zeilen-Setzer die Zeichen verschiebt, ist die Textmarkierung nicht mehr an der richtigen Stelle (egal ob ich sie zwischen zwei Buchstaben platziere oder einen Abschnitt markiere). Ich kann so vorher nicht mehr wissen, an welcher Stelle die Text-Eingabe erfolgt. Längere Texte zu schreiben wird so zu einer Tortur. Es muss natürlich wieder so funktionieren, dass ich die Markierung wieder an der Stelle sehe, wo auch das Programm sie sieht. Momentan ist der einzig mögliche Workaround, zuerst den Ein-Zeilen-Setzer zu aktivieren, den Text komplett auszuformulieren und am Ende…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  6. outline - filled shape bug

    If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.

    2 votes

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. AltGr key not working

    AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?

    24 votes

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    13 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    AltGr is supposed to be equivalent to Alt + ctrl.
    At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.

    If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
    This is the reason why we are moving it to the feature

  8. Cannot undo paragraph or character style changes or deletions

    If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

    5 votes

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    3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi Elmo,

    Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.

    Thanks
    Anish

  9. Panel type and icons are enormous

    I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

  10. Working file getting corrupted after installation of new graphics card

    Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    it is less likely a graphics card will corrupt a file. We will need deeper investigation,
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

  11. Link location mistaken for other document's link location

    When opening a specific document, links are found missing.

    When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.

    When my colleague opens the document on her computer, everything is fine.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator locks down when a new file tab is clicked

    1. click file
    2. click new
    3. never opens new file window
    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes

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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  13. In Windows 10 Full Screen covers Windows 10 Taskbar

    One of the things I abhor (yes abhor) about Mac computers is that the apps at full screen cover EVERYTHING making things hard to use. Adobe Illustrator now behaves that way. A Maximized window should NOT cover the taskbar. If I wanted a Mac I'd buy one. I don't want Windows 10 Apps to behave like they are on a Mac.

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    5 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Off-center FIT TO SCREEN when copy/pasting object

    Hello - I'm about as expert an illustrator user can get - for years I've used FIT ARTBOARD (option-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a shortkey. Why doesn't (command-0) no longer perfectly center my artboard? (NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.

    12 votes

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    8 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Low resolution prints when using macOS Sierra

    When printing artwork directly from Illustrator running on macOS Sierra (currently using 21.1.0) the prints look pixelated. This does not happen when printing the same file with the same settings on the same printer when Illustrator is running on Windows 10.

    I can reproduce the effect with a Canon Pro-10S and a Canon Maxify 5150.

    A workaround on macOS is to save the file as a pdf file and print it from Acrobat. Then the quality of the prints is good.

    I attached a scanned example of the difference in print quality. The top part of the image shows the…

    1 vote

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    1 comment  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to import SVG textPath

    Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

    The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

    26 votes

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    16 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

    5 votes

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    Started  ·  7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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