Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7723 results found
-
Freeform gradient lighter at edges
Windows 10 running Illustrator 23.0.1.
Created 2 colour swatches - light blue and dark blue.
Applied a freeform gradient using the 2 swatch colours.
Created a solid fill object underneath with the light blue swatch.
The freeform gradient's light blue doesn't match the solid light blue; the gradient is lighter.2 votes -
GPU performance color
Illustrator CC 2019
Mojave 10.14.1Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.
Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.
Any fix for this??
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
No icon - can't recognise file type.
Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.
1 votePlease reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.
-
Rendered text doesn't match its edges or its true state visible in Outline mode
Text content differs from edges and "path preview" (Cmd Y) to print preview (or GPU).
In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.2 votesI could not understand much looking at the screenshots.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Underscores in SVG id attributes won't get their CSS styles applied
When using ids in SVG elements with underscores in them, their styles won't be applied when opened in Illustrator.
Attached is a 281 bytes file showing the problem. Opening it in Illustrator should show the square being red.
From the XML spec:
Note that COLON, HYPHEN-MINUS, FULL STOP (period), LOW LINE (underscore), and MIDDLE DOT are explicitly permitted.3 votes -
new document jumps to last page instead of first page
Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.
Am I missing something? Never use to do this.
Thanks!
1 voteWe open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Start Screen/Blank Screen Persists
Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…
3 votesI am sorry I could not understand your requirement.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
gpu view shows nonexistent shapes
when i view using GPU it shows nonexistent triangular shapes which i can't even select
1 vote -
Selection tool moves objects in steps when using mouse
In CC2018 I could move my objects either in steps (arrows), big steps (Shift+arrows) or with precision using the mouse.
Now in CC2019 if I move something with the mouse it emulates the arrow keys movement, I'm talking about Twitch Badges (72x72 px) so It's a heavy issue for me, when working on big documents like 1080p this problem is barely noticeable2 votesMost probably you have View > Snap to Grid option checked, or Snap to Pixel.
Please comment back if it still a problem.
-
Complete system crash when using Puppet Wrap tool
Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.
macOS Mojave v10.14
iMac Late 20141 vote -
Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).
Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.
See attached for examples.
7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Freeform gradients color stops were altered after crash
Running Mac OS High Sierra and Illustrator CC2019.
While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
This feature is going to be really useful but you have…2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Cursor disapears when against text frame
Cursor can not be seen when at the beginning of a sentence as it blends in with text box. Please make text cursor larger/wider.
2 votes -
Default Black
My default black (000000) is registering as a dark grey (1A1818). I have updated the software and tried CMD+drag the "black" and white style in Graphic Styles to the default location in an effort to reset. Nothing is working; every time I need black (which is often) I have to go in and manually change the color to 000000.
1 vote -
File Bloat
I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to…
1 vote -
1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
SVG Export Distortion
I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
Additionally, many of the Adobe…4 votesIncreasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.
-
New Project Screen Overflows Window
When I create a new document in Illustrator (either by clicking "Create New" or by using Ctrl-N), the New Project screen overflows the window so that the document setup bar is cut off. When the window is smaller, the leftmost edge of the bar is visible; when the window is fullscreen, none of the bar is visible. (See attached screenshots.)
This has been going on for several weeks. I have tried restarting Illustrator and restarting my whole computer, but neither helps.
I am running Illustrator 22.6 on a Windows 10 laptop.
1 vote -
7 votes
Most likely it’s because the bounding box got disabled by accident. Please try to toggle it using View > Show Bounding Box command or with a Cmd/Ctrl + Shift + B hotkey (this is the most common way to disable it).
Comment back if it fixes this for you and especially if it doesn’t.
-
Opacity Mask is acting funky. I paste in place an object. Exit Opacity Mask, and it's gone when I go back.
Having a bug where I paste in a graphic and neither clipping, nor invert work with my vector object. I then exit the mask to go back to the artboard, and when I go back my art is gone. I've updated all the apps for CC. Thanks.
1 vote
- Don't see your idea?