Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7470 results found
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Transparent PNG linked into AI drawing
I've exported transparent PNG's from Photoshop, and I'm trying to work on an Illustrator drawing with them, so I can eventually put them into my InDesign doc. So, I link in a PNG to Illustrator and it decides to read it as though it has a white background. So, naturally, I don't realize this because I'm working on a white artboard until I get into InDesign and the art is blocking the master, leaving me to go back into all my illustrator files to replace a linked file with embedded artwork. What's the point of linking a file if it…
1 vote -
Mac - Double click top bar to expand window no longer works.
Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019
3 votes -
With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
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Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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Actual Size view menu does not display at actual size...
The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.
11 votesthere are two issues in this post
1. Users want this feature to work on multiple monitors.
2. Users want to have a view actual pixels for web drawings.for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors
for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.
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An installed font doesn’t get found when its name is typed in a search field
I'm missing fonts that used to show up in my list. What happened to my favorites? I started typing the missing font name in search and it showed up briefly and then disappeared. From then on every time I tried to search for it again the cursor jumped around and started typing nonsense.
2 votes -
Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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eye dropper
the eye dropper is not picking up stroke weight
3 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image Trace over a white square on color mode with 2 colors crashes Illustrator
This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
It's very specific, but here are the steps:
Create a new document. Color Mode doesn't matter.
Draw a square with only a white fill.
Rasterize it. Resolution and color mode doesn't matter.
Run Image Trace on it
In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
Illustrator will crash.
Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else…2 votes -
Random selections and wandering selection tool
When selecting and deselecting layers, the software will select and deselect other layers on its own. The selection tool and text tool will wander on its own all over the screen when trying to select or add text.
2 votes -
Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI
Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry
3 votesWe have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.
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Tool panels are enlarged or scaled up
Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Info panel makes illustrator behave sluggish
Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).
8 votes -
Extreme long open of 2017 illustrator seem to stop on perspective plug-in
Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.
3 votes -
Shift hold (Constrain angle) within gradient use not working
When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0
41 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
100% view is not 100% for pixels in cc2019
OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.
Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x256080 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Application Frame & Tabs bar
Often when opening a file & launching the application the tabs bar is inactive as you can see in the attachment.
Disabling the application frame "fixes" it... but still, it's irritating.1 vote -
Templates
I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!
2 votes -
Tool tips are popping up without permission.
In my preferences, I have "Show Tool Tips" un-checked. However I am getting interrupted with tool tips when doing stuff. Stop being so pesky!
3 votes -
XD and PS defaults to open .ai files - AI files should open with Illustrator only
Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.
Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.
NOTE:
Edited by Adobe Staff to generalise the issue.80 votesWe have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
-——————————————————————- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
-——————————————————————- Please update to latest version of Illustrator (23.0.1) to solve this issue.
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