8137 results found

1. Data merge with variables shared by multiple objects should not create errors

   Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

   While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

   1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

   2. The exported variable library is invalid and cannot be imported again.

   3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import of the same table works in documents with single assignments.

   The problem exists in version 22 as well as version 23 on MacOS 10.14

   Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

   While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

   1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

   2. The exported variable library is invalid and cannot be imported again.

   3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import… more

   12 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Cannot update links from links panel

   Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.

   What the heck happened in the latest update(s)? Feels like all of the panels are super busted.

   3 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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3. Illustrator Not Responding

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing that i'm pushing my device to hard. Mainly staying arround 50% Utilization

   I've got a surface book 2
   with 16 GB RAM
   a GTX 1060 with 6GB of GDDR5
   and a 8th Gen i7 Processor

   My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.

   I am working off of a server but I don't think that would effect my save proformance.

   I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.

   I have a cpu and memory meter that aren't showing… more

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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4. Paste in Place gets object pasted into its original layer and not a selected one

   Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

   9 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

   However, if disabling this option does not help — please comment.

5. Colored text randomly changing to black

   Mac OS 10.12.6 with Illustrator CC 2019

   Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

   Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

   My 2 coworkers are also having this issue.

   I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow me to cut them.

   Mac OS 10.12.6 with Illustrator CC 2019

   Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.

   Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).

   My 2 coworkers are also having this issue.

   I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow… more

   3 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Can't drag a color swatch onto a gradient color stop

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

   4 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Shadows rasterized after reopening Illustrator file

   Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss

   1 vote

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Linked image used in opacity mask not compressing

   I believe this is a new issue with a recent update. I've never had this issue before.

   The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

   If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling and using JPG compression for both color and greyscale bitmaps.

   If I release the mask, and save the [otherwise] exact same file, the file size is greatly reduced.
   with mask: 8MB
   without mask: 600KB

   Some observations with experimentation:

   If I save as PDF with mask:
   "Preserve Illustrator Editing Capabilities" checked: 8MB

   "Preserve Illustrator Editing Capabilities" unchecked: 600KB

   If I save as AI with mask:

   "Create PDF Compatible File" checked: 8MB

   "Create PDF Compatible File" unchecked: 600KB

   I believe this is a new issue as I have been creating files this way for several years without them being bloated like this.

   Windows 7. Illustrator CC (newest).

   The Attached file:
   Saves as ai to 630KB. Saves as pdf at about 14MB. Simply releasing the opacity mask then saves the pdf to 836KB.

   I believe this is a new issue with a recent update. I've never had this issue before.

   The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

   If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Artboard Not Visible when in a Tab

   Mac Pro 2015 with OSX Mojave

   When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

   • 

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Gradient locks to a color stop in the color tab

    Gradient locks to a color stop in the color tab. If I want to use a solid fill, on the color tab it only allows me to change the color stop. I cannot do anything to escape out of the gradient stop. I have to remove the gradient first then choose a color. Older versions allowed me to just click on the color fill box and I can toggle between gradient stop and object fill.

    1 vote

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    •  

    31 votes

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    29 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. v23.0 files won't open with v23.01 update, Unknown error occurring

    Can't open v23.0 ai files since the update to v23.01. The program doesn't even attempt to open, an error pops up saying "an unknown error has occurred"
    Help please,
    this is making work very difficult

    •  

    6 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. "An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same issue.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same… more

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    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. use the key stroke spacebar/command for the mag

    It keeps changing my ability to use the key stroke spacebar/command for the mag! I don't have time to **** around with this. Please stop changing things .

    2 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. Japanese version: Sidebar properties get clipped

    The values get clipped out and it's difficult to insert values....

    I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....

    This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.

    I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.

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    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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16. Getting odd artifacting when using GPU preview on illustrator

    Shapes look as if they arent inline with each other when using GPU preview, CPU preview fixes the issue but of course I shouldnt have to be running it on CPU preview. The jaggies seem to stem from where there are anchor points, but not every anchor point.

    Using Intel i5 6500 CPU with an RX480 8gb GPU

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    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. After unlink vector art from symbol, handles and points never appear again - CC 23.0.2

    I see that this bug was supposedly fixed but it's back.

    I made a vector shape and dragged it to the symbols palette.

    Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

    Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

    It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into another document then cut it and paste it back in the original document again.

    The only way to get shape handles and points back again is to cut or divide the shape and then join it back together. This creates extra points that have to be cleaned up.

    Same behavior as previously in previous bug. :(

    I see that this bug was supposedly fixed but it's back.

    I made a vector shape and dragged it to the symbols palette.

    Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

    Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

    It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into… more

    6 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Dragging new objects

    When dragging in a new shape, it does so at an angle

    1 vote

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.

19. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. linear gradients switching to radial gradients unexpectedly

    Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.