Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8137 results found
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STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
When opening my files I have the fonts missing
Missing Fonts. When opening my files I have the fonts missing. Meaning every font I used are all gone and even though I can see it in the preview but when opening the files the fonts are missing.
8 votes -
Automatically Overprint ON in Gradient
We have disabled Overprint in Gradient stroke for the particular eps. But once we save the eps file and again open the same eps in illustrator, automatically overprint enabled.
Due to this we have received quality issue in Printer. So please let me know how to disable overprint for Gradient Stroke.
1 vote -
Gradient transparency
Whenever I try to adjust the gradient transparency Ai collapse
Is there any explanation why?
2 votes -
Illustrator won't let me toggle lock or visibility
I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?
3 votes -
Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.
All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…
3 votes -
Ellipse Tool has disappeared completely in latest update
Ellipse Tool has disappeared completely in latest update
3 votes -
1 vote
The stroke has a brush applied to it, which can also define cap.
Check it in the Appearance or Brushes panels. You can remove it from both of these panels, or Control, or Properties.
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Distribute spacing units work wrong
Hello,
Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...
I think your software is falling down year by year.
19 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Breaking links for several selected symbols at once doesn’t work
At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.
If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.
Thank you!
20 votesThe issue is no longer happening in Ai Beta 28.4.0.8
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CC library window blanks out after trying to edit files.
Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.
Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Free transform not scaling correctly
When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.
Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.
I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before
1 vote -
Entered hue color value changes
Setting a hue to 90 degrees while in sRGB will convert the hue to 88 degrees after you click OK. This same behavior does not occur in Photoshop.
1 vote -
Illustrator underperforming on Mojave
Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.
I am using the latest version of CS suite, Illustrator and Mojave.
Illustrator system info attached.2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
LogTransport2 locks app after failed requests to hbrcv.adobe.com
I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Panels are Grouped, e.g., Properties can't be detached from Layers
I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.
I am using Windows 10 v1803
1 voteit is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator Lag
Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Dégradé de forme libre / Freeform Lines / bug
Bonjour, j'utilise le nouvelle outil dégradé de forme libre avec plaisir. Cependant, je rencontre un problème récurrent : lorsque je sélectionne un objet contenant un dégradé de forme libre contenant 4 points et 2 couleurs, l'un des points disparait systématiquement. J'ai vérifié si l'un des points étaient en dehors de l'objet, ce n'est pas le cas. Je rencontre ce problème sur plusieurs objet, dans des documents différents. Est-ce un bug ? Avez-vous une solution à ce problème ? Merci
MacOs Mojave 10.14.3
Illustrator CC 20191 vote -
Impossible d'ouvrir le fichier
Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Differences in safed SVG
There are several differences in the produced SVG depending on the way a user takes for export or safe.
A little example:
I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
There are many more differences.Would you please change the SVG generator to make more common results?
1 vote
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