7692 results found

1. Crashes every time I open anything. Or save a new file. Completely unusable.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save any new file
   - program locks up every time.

   Your expected result
   - to be able to use the software to open, edit, and save Illustrator files.

   Your actual result
   - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save… more

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2. checkered boxes block my screen

   Everytime I make a stroke these checkered patterns block my screen

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Custom paper size in print dialog box is grayed out

   I am using Windows 10 with Adobe Illustrator CC 22.1 64 bit. I need to print on 11.5 x 11 paper. I can't choose Custom or enter in paper dimensions. Those options are grayed out.

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4. It does not change even if you enter a value on the Transform panel

   After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.

   Sometimes, this bug appears in Y position or Height.

   macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018

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5. white outline appears

   A white outline appears around objects sometimes that is not supposed to be there.
   Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.

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6. Panels load on different screens

   Hello!

   My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the proiblem lies!
   Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify, ...any of them) on my main monitor (Monitor 1) it pops ip inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
   I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

   What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

   Hello!

   My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here… more

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7. Objects moving and resizing themselves

   My team is having issues with selected objects moving and resizing themselves when we're not actually moving them (hand not on mouse). We just had a sizing error because of this. Please advise.

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8. colour themes/swatches/window never work

   colour themes/swatches/window never work. Every time I try to do anything within the colour theme window I'm either asked to sign in when already signed in, or I try to create a theme and it 'saves' but doesn't actually do so, and afterward the theme window goes blank and I have to restart illustrator.

   And now instead of doing work I'm here writing this and researching alternatives to adobe products. The sign in thing is driving me nuts.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Not Responding every time PDF saved

   Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. 文字化け

    ver. 22.1, macOS 10.14 (Mojave)

    添付のスクリーンショットのように検索の部分の文字列が文字化けします。

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

11. macOS Mojave zoom in and out choppy

    MacBook Pro 2017 just upgraded to macOS Mojave and the zoom is slow to respond and the artboard moves all over the place. any short term fixes would be appreciated.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

    Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

    For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

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    Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Hidden dialogue/tip box behind application. Can't close or click anywhere in Illustrator. Just a beep

    Within a few seconds of opening a document in CC 2018, a hidden dialogue box pops up behind the application, blocking any ability to click on options in the app until that box is closed. Problem is the box is hidden and nowhere to be found so all you hear is a beep each time you try to press anything. Force quit is the only option and this means not a single bit of work can get done. On Mac OS High Sierra 10.13.3

    Very frustrating

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15. Select Objects Behind with Cmd/Ctrl click only works on filled objects

    https://helpx.adobe.com/illustrator/using/selecting-objects.html#select_behind_objects

    The option to select objects behind by holding Cmd/Ctrl and clicking sequentially works when clicking an object's fill, but not its path. As such, it doesn't work if 'Object Selection by Path Only' is enabled in preferences.

    I can't think of a reason it shouldn't work when clicking on a path, so I'm reporting as a bug.

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16. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

    Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

    All files will close without warning, while I am working on them.

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17. Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload

    Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload

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18. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in the output.

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in… more

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19. Bounding Box gets bloated after applying Reflect

    When ever i use reflect on a linked file something get added. Pls refer to video.

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20. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.